While the Heartland Cotswold is not new, it's staff made up for any shortcomings. Our room was spacious and clean, and unlike other hotels during our travels, they have fitted sheets! This is much appreciated, as most of us have them at home and notice the difference when they are not provided by the hotel.
The staff was great--an e-mail before we arrived confirmed that they were on the route for the Transalpine train bus pickup;
Upon our arrival Ian confirmed that for us, found my husband some Scotch, gave us neighborhood restaurant recommendations, all of which were excellent, and helped us with our luggage.
The other staff members, from front desk to housekeeping, were gracious and helpful.
This is not a 5-star resort, but we could not have asked for better service.
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- Also Known As:
- Heartland Hotel Christchurch