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“Heartland units require an update and proper cleaning”

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Heartland Hotel Cotswold
Ranked #55 of 144 Hotels in Christchurch
Auckland, New Zealand
Level Contributor
168 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Heartland units require an update and proper cleaning”
2 of 5 bubbles Reviewed 21 October 2013

There is no denying there is a shortage of accommodation in Christchurch whilst all the earthquake rebuild work is going on, so you have to book your accommodation early and be prepared to pay far above pre-earthquake rates. I normally stay at another hotel while in Christchurch for work but missed out on a room due to short notice and instead went to the Cotswold.

The rooms here would be suited to families trying to travel on a budget. Whilst spacious they are very outdated and even though they offer a kitchen, and I found multiple cleanliness issues

In there was very few utensils and crockery available to use. There was only two of all cutlery and crockery as well... so if you have a family of more than two you will have to take turns eating. Also, 2 glasses and pot I pulled out of the cupboard were filthy - both had residue dried and stuck on from previous guests.

The bathroom was also in need of updating. The light in my toilet was blown so I had to rely on light from other rooms. The shower was old, cracked and had mould in the joins. The vanity taps required quite an effort to turn off or they leaked.

The room in general is poorly insulated and you can hear a lot of outside noise. The curtains were dirty and smelt. As a solo female traveller I also didn't feel safe only having the standard lock on the ranch slider between myself and street access - I would have expected a second bolt or chain for security,

The bed was hard, as was the couch and the TV was only in the lounge so you couldn't watch it in bed. Most of the drawers in the bedroom were stuck shut or very difficult to open.

I won't be staying here again, I will be booking trips much more in advance and trying other hotels. I did however complete the Cotswold guest survey and room maintenance list so hopefully they sharpen up their act.

  • Stayed October 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank thelawsons_nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maree W, General Manager at Heartland Hotel Cotswold, responded to this review, 4 November 2013
To thelawsons_nz

Thank you taking the time to place your comments on Tripadvisor. I have personally reviewed your comments both on this site and from the guest questionnaire. I appreciate that you took the time to share the issues you faced during your stay at Heartland Hotel Cotswold and I can assure you that each point has been assessed.

Kind Regards Maree
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318 reviews from our community

Traveller rating
    57
    131
    90
    25
    15
See reviews for
50
145
22
40
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Dunedin, New Zealand
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 3 October 2013

We overnighted here on our way from New Zealand to Europe, largely because of its close proximity to the city (a 15 minute stroll) and because we received a discount with our Entertainment Book. We enjoyed the stay although lugging our very large suitcases up the outside stairs to our room on the first floor was a bit of a pain. The rooms were very large and comfortable. Pity the bed wasn't to our liking. We found it too soft. But then we are getting a bit old and creaky! The restaurant was fine with lots of character. The breakfast was good although the waiter could have been more friendly. Nevertheless, we enjoyed our stay and will stay here again.

Room Tip: Avoid rooms on the first floor is you have heavy suitcases because there is no lift.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ravyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maree W, General Manager at Heartland Hotel Cotswold, responded to this review, 6 October 2013
Dear Ravyboy

Thank you for sharing your experience at Heartland Hotel Cotswold on Tripadvisor. Your comments are very valuable as we constantly look to improve each guest experience.

We hope to welcome you back to back in the future.

Kind Regards Maree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 27 September 2013

A lovely place that looks medieval. The hotel rooms are big and spacious and there is a lovely restaurant for breakfast. Most memorable is the big wooden door to the bathroom. It is conveniently located near a supermarket.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank star1ight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maree W, General Manager at Heartland Hotel Cotswold, responded to this review, 3 October 2013
Dear star1ight

I am so glad you enjoyed your stay at Heartland Hotel Cotswold. The breakfast in our newly refurnished Tudors on Papanui restaurant I agree is delicious.

We hope to welcome you back to Christchurch in the near future.

Kind Regards Maree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 31 August 2013

Stayed here as i received a discount with my Entertainment Book, very close to the city, close enough to walk which we did, although also on bus route B which is good if you have lots of bags,

The room was made up for the previous guest as there was a review sheet with his name on it and a small card on the table as well, which was a little strange.

The beds were comfy and the heater was more than good enough, the bathroom tidy but the cold water tap was very hard to turn off all the way.

I would have liked a hair dryer, i couldn't find one in the room

(excellent cafe down the road VIC cafe, and Carlton Court we went to the Thai place which was excellent 5 mins walk)

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maree W, General Manager at Heartland Hotel Cotswold, responded to this review, 3 October 2013
Dear Megan F

Thank you for placing comments on Tripadvisor. Feedback is always welcome as this allows us to constantly review our procedures. I hope you enjoyed your short stay in Christchurch.

Kind Regards Maree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunedin, New Zealand
1 review
5 of 5 bubbles Reviewed 19 August 2013

We stayed at the Cotswold with a group of us
The rooms where clean and spacious and we all had a great night sleep on the lovely feather toppers they have on their beds.
We all had dinner in the Restaurant all 11 of us arrived without a booking , they quickly set a table for us and the service and food was wonder full, all staff where very friendly and helpful.
So Thank you Cotswold for a great stay.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anky66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHFJManager, General Manager at Heartland Hotel Cotswold, responded to this review, 20 August 2013
Dear Anky66

Thank you for placing feedback on Tripadvisor. I am pleased that you all enjoyed your dining experience and your stay at Heartland Hotel Cotswold. The restaurant, Tudors on Papanui has recently undergone a soft refurbishment, which included new furniture, and a sumptuous new menu designed by our Head Chef Michael Carrell.

We hope to welcome you back to Christchurch in the near future.

Kind Regards
Maree Welgus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Katikati, New Zealand
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 14 June 2013

We were staying here as I won A Heartlands Hotel voucher for bed and breakfast and are pleased I chose this hotel. The reception staff were very professional and friendly suggesting places to have dinner in the area and offered us a free pick up for the morning to the train station most appreciated.
The room was warm and clean with ample space. We had an early start and were eating breakfast at 6.30am which was delicious.
I would recommend this hotel and if in Christchurch again would stay here.

  • Stayed June 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Hills50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CotswoldHM, General Manager at Heartland Hotel Cotswold, responded to this review, 17 June 2013
Dear Hills50

Congratulations on winning a week end away.
We were very proud that you choose to spend it at the Heartland Cotswold. We pride ourself in helping as much as possible and our buffet breakfast is a good way to start the day.

We hope to welcome you again in the near future.
Thank you
Kind regards

Patrick Moittie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 30 May 2013

The hotel rooms were very spacious..a quaint toilet with roof top view of the sky..a big living room with Tv and sink/kitchen, and a restaurant with excellent New zealand food ( my husband had lamb chops which were delicious). The hotel was centrally located and we spent some relaxing time just walking at the nearby park. There was nothing much to do in the city, but the hotel made up for it!
The service could be better..as we were told someone would help with the luggage as the room was quite far inside but no one turned up for 30 minutes.
Do not ask for packed breakfast or lunch or specify what you need!

Room Tip: rooms on higher floors with great view and better
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pratimagoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CotswoldHM, General Manager at Heartland Hotel Cotswold, responded to this review, 6 June 2013
Dear Pratimagoel,

Thank you for your comments regarding our rooms and service.
As you mentioned , we pride ourselves in serving NZ food as well as wines.
We are happy to cater box breakfats or lunches to specific dietery requiremnts if specified.

Thank you and we hope to welcome you again
Kind regards

Patrick Moittie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heartland Hotel Cotswold

Property: Heartland Hotel Cotswold
Address: 88-96 Papanui Road | Merivale, Christchurch 8014, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 144 Hotels in Christchurch
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Heartland Hotel Cotswold 3.5*
Number of rooms: 77
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ebookers, Booking.com, Agoda, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Heartland Hotel Cotswold reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Heartland Hotel Christchurch

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