My family and I spent six nights here in a two bedroom suite. Overall we were happy with the rooms which are a little dated and the decor is very sparse (no cushions on the sofa, pics on the wall etc) but it was clean and warm.
Every morning around 6.30am a large truck would back up in the alley between two wings of rooms and it sounds like to was collecting rubbish as their was alot of banging and crashing. It was noisy (the reversing horn) and woke me up every morning which was really disappointing.
The staff in the restaurant were super friendly and welcoming - a credit to the hotel. However I was disappointed on the last day with the rudeness of the front desk gentleman to a lady who was inquiring as to problems with the internet. We had also been unable to get WIFI for several days and when I rang the 0800 number that the hotel provided, I was advised that there was a piece of equipment waiting to be installed that should fix the problem. The front desk person advised her it wasn't his problem because it is run by a separate company. He was rude and dismissive infront of my young children and other guests. He accused her of raising her voice to him which is so far from the truth, I just had to walk away. A disappointing end to our stay and most unprofessional.
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- Also Known As:
- Heartland Hotel Christchurch