When booking this hotel I had only one request, that was that the bed in the room was a Queen or bigger. We were pleasantly surprised when entering the room and finding a very large living/dinning room, 2 separate bedrooms each with a queen bed and a reasonable bathroom. There was a good size flat screen TV in the lounge area, and each bedroom had a smaller flat screen in it. This room would comfortably sleep 4 adults. You could add a couple of rollaway beds and still have room. Very nice for the $NZD110 per night we paid.
I do agree with a previous reviewer about the decor of this hotel. It is very tired, but that in consideration the housekeeping department do an okay job. Generally the room was very clean, but, the seal around the bath needed a bit of attention, pink stains in the corners that just needed a bit of scrubbing. Dust in places that would be easily cleaned. When turning down the bed, I found a stain on the bedspread up near where I would put my face. I removed the item from the bed and replaced it with the spare blanket in the cupboard. The next morning I left a message for housekeeping asking them to replace it, which they did. Although I suspect that it was taken away and washed as when we returned to our room, it had been serviced but the bedspread wasn't there. We went out again and on returning the bedspread was on the bed. I have no problem with this as I wanted, a clean bedspread, and that is what I got. Good service there. The housekeeping staff that we came across were quietly going about their job with out fuss.
Check in was okay. There was only one person on the desk (13:45 is when we checked in) which meant that we had to wait quite a while for the guest infront of us to be checked in. As we had no charges on the account other than the room and there was no one else at the desk, check out was a breeze. I do feel that the Reception staff could at least pretend that you weren't interupting their down time.They were pleasant enough, just no smiles or enthusiasum.
Didn't use the F&B options, so won't comment on that.
So...basically a no frills, old & tired but clean hotel with lovely well kept gardens. Good location as well even if you don't know the city.
My advise to the owners would be "SPEND SOME MONEY". This hotel is a gem it just needs some polish. I mean that it needs a serious refurb, but keep it in line with the style of the buildings.
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- Also Known As:
- Heartland Hotel Christchurch