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“Excellent hotel”

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The George Christchurch
Ranked #5 of 146 Hotels in Christchurch
Certificate of Excellence
GreenLeadersSilver level
Reviewed 27 September 2013

Very nice hotel!!! Nicely decorated, large rooms, great service and staff. Considering the shape Christchurch is in after the earthquake a few years ago, this place is fantastic. Located across from a beautiful park, short walk to what's left of downtown. Large rooms, comfy beds, very clean.
Would definitely stay there again.

  • Stayed: September 2013, travelled as a couple
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Thank Michele A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGeorgeGM, General Manager at The George Christchurch, responded to this reviewResponded 3 October 2013

Dear Michele,

Thank you for your positive review of our hotel and for the separate reviews you have posted of the activities you enjoyed while in Christchurch.

We are delighted you enjoyed your visit and hope that your travels may bring you back to stay with us again in the future.

Kind regards,

Bruce Garrett
General Manager

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971 - 977 of 1,371 reviews

Reviewed 24 September 2013

Next to Hagley Park and a short walk from what remains of the Christchurch CBD, The George is an excellent small hotel offering great accommodation and service and really good food. I stayed for four nights and the large room on the second floor had a great view over the garden - trees in blossom in September - and out to the expanses of the park, beckoning for walks and healthy runs. Great bathroom and a proper "turndown" service each evening.
Breakfast in the ground floor Bistro each day was also a great healthy buffet and a good selection of cooked dishes to order. Great dinner in their restaurant. The wine and food service never faltered and the abiding memory will be the attentiveness and effectiveness of the staff who really delivered a high standard of customer care.

  • Stayed: September 2013, travelled solo
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Thank RogerTomlinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGeorgeGM, General Manager at The George Christchurch, responded to this reviewResponded 3 October 2013

Dear Mr Tomlinson,

Thank you for taking the time to post a review following your recent stay with us. We are very happy that you enjoyed our location, facilities and made particular mention of the service provided. Our team are always striving to deliver this kind of consistent service and will be delighted to know that their efforts were appreciated.

If you ever find yourself back in Christchurch we look forward to welcoming you back to The George.

Kind regards,

Bruce Garrett
General Manager

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Reviewed 19 September 2013

Christchurch has done it tough over the last few years but businesses like The George show just how resilient Kiwis are. This a world class small hotel. The basic rooms can be a bit on the small side and there is no gym on site but the staff and service make up for any of these sort of issues. The George overlooks the park..ask for a park view its worth it. The other tip about the major cities in New Zealand is dont bother with a limo service. The upmarket taxi service called corporate cabs is just as good if not better than some of the limo services and cheaper. The big downside of The George is the service in the Bistro. If the hotel is world class this is less than Starbucks class

  • Stayed: September 2013, travelled on business
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Thank Connolly47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGeorgeGM, General Manager at The George Christchurch, responded to this reviewResponded 22 September 2013

Dear Connolly47,

Thank for your review and for your kind comments regarding our hotel. I am very concerned however about the service issues you experienced in our Bistro. From the other feedback we receive this is definitely not the normal state of affairs and would appear therefore to be an isolated incident. In order for us to investigate further and hopefully prevent future recurrences we would be grateful if you could provide more detail, including the date and time of your visit.

If you wish you can either email me directly or note on our guest survey which will be emailed to you. We would appreciate any additional light you can shed on this matter for us.

Again, thank you for taking the time to post this review.

Kind regards,
Bruce Garrett
General Manager
bruce@thegeorge.com

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Reviewed 17 September 2013

We booked a one night stay at the George, after our flight in from Sydney. We were leaving for our road trip the next day, and wanted a nice night in.

It was an excellent choice. We booked a Premium Executive room. Initially, there was a hiccup at the check in - despite the Premium room's description promising a picture window or a balcony from every room, we were put in a room just behind reception, where a smallish window afforded a generous view of hotel parking...hmm...that was disappointing and I immediately told the reception about my concerns.
To their credit, we were immediately moved. They didn't have any PE rooms available, so we were upgraded to a Junior Suite. It was lovely, with a large balcony and separate space for the bar/coffee station and a wardrobe, living the main room for the bed, TV and lounging.

First of all, it was super comfy. Lovely facilities, good airconditioning, huge TV, nice desk.

But the absolute highlight was the room-service dinner. The George run two stellar restaurants on site, and you can access the bistro's menu via the room service. Wow!

The entrees were amazing, such creative and sophisticated cooking. We only ordered one main to share - a plate of prawns from their grill - which was an incredibly generous portion. However, once we realised the quality of the food, we promptly ordered a few extra dishes, including desserts. It was definitely a night of indulgence, while our infant son peacefully slept in the giant king bed.

Every person we came in contact with was lovely, professional, and appeared genuinely caring. They definitely got service right. Amazing job, guys!

If I could change one thing about the hotel, I would introduce firmer mattresses. They were just way, way too soft. Perhaps they should get a few extra ones and ask guests about their preferences, and be able to offer firmer beds for those who need it.

  • Stayed: August 2013, travelled with family
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1  Thank Gourmet_travel_AUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGeorgeGM, General Manager at The George Christchurch, responded to this reviewResponded 19 September 2013

Dear Gourmet_travel_AUS,

Thank you for taking the time to post your review. I am pleased to hear that our reception team managed to quickly resolve the issue with the room allocation and that you were very happy with the junior suite.

Our kitchen team will be delighted that you enjoyed the room service dinner and we will ensure the rest of the team are made aware of your positive comments on their service levels. One of the key motivations for us is when we receive positive feedback as a result of our efforts so this is great.

We take on board your comments regarding the bed firmness, as you say everyone has varying levels they are comfortable with - just this morning I received feedback from 2 guests indicating our beds were the most comfortable they had ever slept on. We will certainly look into whether we can offer our guests a choice of firmness and will also double-check the bed from your room in case it is due for replacement.

Thank you again for taking the time to post your feedback.

Kind regards,

Bruce Garrett
General Manager

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Reviewed 14 September 2013

Well located next to Hagley Park and the Avon River, this small hotel is somewhat of a Christchurch institution. Friendly welcome and welcome drink provided. Nice room and bathroom but bathroom on the small side. Bathrobes but no slippers provided. Turn down service excellent with curtains drawn and chocolates provided. The take home teddy a nice gesture. Very comfortable King bed. Silly light switches which are annoying to operate and look like a Christmas tree in the dark. Free daily newspaper provided. Breakfast is sufficient but not fantastic. A Continental selection is provided and one can order a hot dish in addition. My poached eggs were served on greasy bread and were cold and the accompanying mushroom and tomato were very ordinary. Apart from the silly light switches, the downsides were a rather nasty smell in the bathroom and the 'free' internet being limited to 200 MB which goes in a flash!

  • Stayed: September 2013, travelled solo
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1  Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGeorgeGM, General Manager at The George Christchurch, responded to this reviewResponded 19 September 2013

Dear paulbnz,

Thank you for your constructive feedback following your recent stay with us. I am very pleased you enjoyed the welcome, the room, bed, and our extra touches including the welcome drink and turn-down service. We have taken your comments on board regarding the light switches and we have passed your comments regarding the breakfast on to our kitchen team.

The bathroom smell is a little puzzling however we have instructed our housekeeping team to be vigilant for this issue and will take appropriate steps if we encounter this problem again.

We plan to review our internet policy in the near future and hope to be able to make some very positive changes in that area.

Thank you again for taking the time to post your feedback and we hope to welcome you back to The George on your next visit to Christchurch.

Kind regards,

Bruce Garrett
General Manager

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Reviewed 9 September 2013

We had a booking for four nights, which we extended to a five night stay on very short notice. This was no problem and we had been able to stay in our room for the whole period. We received a nice Junior Suite which was the perfect room for this length of the stay.
Check in was quick and efficient. I had asked for some "special arrangements" due to a personal celebration and the staff went above and beyond to deliver.
The room itself had a small work area, nice, comfortable bed, a small sitting area, excellent bathroom, a small, walk through type of closet and a balcony. Everything had just the perfect size for our stay.
The staff was very knowledgeable about all the things we asked and gave very good recommendations on food and attractions.
The nice extra feature was the turn down service every night as the ladies just were too nice and it was a pleasure seeing them every evening.
And yes, we gave George a good home here at our house. Our cats love him.

  • Stayed: July 2013, travelled as a couple
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Thank Wala69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGeorgeGM, General Manager at The George Christchurch, responded to this reviewResponded 3 October 2013

Dear Wala69,

Thank you for taking the time to post a review of your stay with us earlier in the year. We are thrilled that you found everything to be satisfactory and that our team delivered in their mission to exceed our guests' expectations.

We are happy to hear that George bear has made some new feline friends.

Kind regards,

Bruce Garrett
General Manager

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Reviewed 8 September 2013

We spent 2 nights in this beautiful hotel. Our room are modern, spacious and very comfortable. Nice and completed amenities in room, with Nespresso machine that you can prepare your own cappuccino in the room. Ask for room 416 , corner room with full view over the park. The hotel location is closed to main attractions: Botanical Garden, Canterbury Museum, Cathedral Square...
The mountain bike and helmet is complimentary. Only one thing that avoid me to give 5 stars rate is the internet connection. The hotel do give a free wifi but for only limited mb and you have to pay extra to have more. The LAN connection didn't work and it supposed to be free. I didn't ask them to fix it.

Room Tip: ask for corner room facing the park on the 4th floor
See more room tips
  • Stayed: September 2013, travelled as a couple
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Thank Nadmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGeorgeGM, General Manager at The George Christchurch, responded to this reviewResponded 10 September 2013

Dear Nadmond,

Thank you for taking the time to post your review. I am glad you enjoyed your stay with us and enjoyed the room facilities and view and the location of our property.

I am sorry that the LAN connection did not appear to be working, we were not aware of this and will certainly ensure it is fully operational. We take on board your comments regarding the internet charging, while this currently has not been included in our room pricing, we have plans to do this in future.

Thank you again for your feedback.

Kind regards,

Bruce Garrett
General Manager

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Additional Information about The George Christchurch

Address: 50 Park Terrace, Christchurch 8001, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Christchurch
#3 Green Hotel in Christchurch
#5 Luxury Hotel in Christchurch
#7 Romantic Hotel in Christchurch
#15 Family Hotel in Christchurch
Price Range: £195 - £482 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The George Christchurch 5*
Number of rooms: 53
Official Description (provided by the hotel):
The George is the essence of supreme comfort. Its 53 spacious rooms are designed with a stylish eye for detail, complete with luxury amenities. With a one-to-one ratio of staff to guests, impeccable service is guaranteed. In 2013, 2012 and 2010 it was recognised as ‘New Zealand’s #1 City Hotel’ in Travel + Leisure World’s Best Awards, was New Zealand’s Leading Boutique Hotel’ 2006 – 2010 & 2012 – 2013 in the World Travel Awards. The George offers discerning travellers superb comfort and individual attention in an intimate ambiance. ... more   less 
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Also Known As:
The George Christchurch Hotel Christchurch
The George Hotel Christchurch
George Hotel Christchurch

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