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The George Christchurch
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Reviews (1,491)
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1,395 - 1,400 of 1,491 reviews
Reviewed 22 January 2009

We contacted the hotel directly after going further that planned on a very long day in the car driving up the coast of New Zealand from the Otaga Peninsula. It was our last night in New Zealand and tried a couple of other hotels in Christchurch without any luck. We were able to obtain a basic room and loved it. The staff bent over backwards to help us and the location provided a chance to make the best of our remaining time before flying home the next day. The room was great, across from the park, and everything was within walking distance. We loved it.

  • Stayed: November 2008, travelled as a couple
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Thank shortlady77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2009

We spent new year's at the george and even went for their best suite (room 416) for 2 nights. The room was well appointed and very cozy, however, it was absolutely not a room that deserved the amount we paid. First and foremost, there was a known mildew issue with the room (see attached photos that shows the water between the two double paned windows) and the staff never offered us another room nor were they able to do anything to help the smell (candles or something!) There were spider webs all over the UNWASHED windows and the outside patio had not been cleaned.
The staff however was courteous, albeit a bit too much 'yes sir' and not enough results from requests, such as obtaining dinner reservations.
Overall, this was one of the worst places we stayed in NZ out of a good dozen.
I would like to also add that the hotel itself is a hideous 70's design - we almost drove right by it the first time, thinking we were staying in somewhat more of a prestigious place.

  • Stayed: December 2008
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2  Thank xelareihted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
specialbru, General Manager at The George Christchurch, responded to this reviewResponded 14 January 2009

I am highly disappointed that this reviewer did not enjoy their experience with us and their resulting dissatisfaction is very unfortunate. This is not the type of experience we want any of our guests to have and take all feedback extremely seriously.

We certainly did not deliberately place guests in a room with known mildew problems. None of our rooms have any such problem and if our rooms do develop any faults we place them out of service until the issue has been rectified. This is what happened after the departure of these guests which was the first time I was aware of any complaint of an unusual odour which was quite slight and intermittent.

One of the smaller sections of glass in the window had suffered a break in the outside seal, allowing some moisture to build up between the two panes of glass. This occasionally happens with double glazing and we replace the affected glass as soon as practical. Unfortunately over the Christmas period it is difficult to get tradesmen especially for non-urgent work. There definitely was no smell generated by this.

I would like to point out that while any cobwebs are obviously unacceptable, the ones shown in the photos are on the exterior of the building, on the 4th floor. These windows are commercially cleaned on a monthly basis. There is no suggestion of there being any cobwebs or dirt inside the room. It is also not a question of lack of staff or laziness since it is not possible to just “pop outside” and clean windows four floors off the ground.

These guests have complained directly at the hotel about being unable to dine in our signature restaurant on New Years’ Eve, hence the comment above regarding restaurant reservations. However despite the fact that we were already fully booked that evening in this restaurant, following their request earlier in the day, we did manage to move things around and find some space for them. This was advised to the guests mid afternoon however the guests then decided that this timing wasn’t convenient for them and elected to dine in our other restaurant anyway.

Again we regret this reviewer did not enjoy their experience but have taken their feedback on board for the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2009

After having staid at some fantastic and cosy hotels over the South Island of NZ we've been really shocked when entering the car park of "The George", a member of "Small Luxury Hotels".

"The Georg" is a building from the late 70's - without any charme. The room is rather small and dated (light wood furniture with white walls). The wall and the ceiling have been party painted new and you see colour differences at some spots. The bathroom is very standard and also dated.

There's only one elevator for the guests. The restaurant (which should be good) has been closed during our stay due to public holidays, a thing that shouldn't happen in a "5* hotel".

The high of the hotel is clearly the staff. They're very friendly and helpful, meet all requirements of a standard 5* hotel without being as personal as in a 5* lodge.

Also the location, directly at the park but in walking distance to the beautiful city center is very good.

Finally I want to say that there's no reason "The George" has been appointed as NZ no. 1 boutique hotel 2008. There're much better once such as the Queenstown Park Hotel.

  • Stayed: January 2009, travelled as a couple
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3  Thank HONkiev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
specialbru, General Manager at The George Christchurch, responded to this reviewResponded 13 January 2009

Firstly I am delighted that the reviewer enjoyed the service levels from our staff and the location of our establishment.

I would like to say that although the building was indeed constructed in the 70s and it is difficult to do much with that, in my experience it's the inside that counts and the interior has had numerous refurbishments since then.

I would also like to point out that the hotel has two excellent restaurants, only one of which is closed on public holidays so we were indeed able to cater for all of our in-house guests who wanted to dine.

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Reviewed 28 December 2008

The best place to stay in Christchurch. Wonderful rooms, great staff and perfect location.

Stayed: December 2008
1  Thank lookingtobewet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2008

Stayed twice at The George during our honeymoon to New Zealand's south island. Booked the Premium Executive room and were delighted to be upgraded to the Park View Suite for our first stay. Our suite was large, with a bar/kitchen area, sitting room, walk-in wardrobe as well as a large bedroom. It was well decorated and had all the mod-cons. We particularly liked the fireplace and seating area looking out over the park. Received a nice card with chocolates to welcome us to the hotel. Nice flat screen LCD TVs in both the living room and bedrooms. BOSE sound system in all rooms including the bathroom was a nice touch. The bed was very comfy and overall the room was quiet with no disturbances that we noticed.

Our second stay was in a 'normal' Executive room but it was still a decent size and well appointed with a nice bathroom.

Service at the hotel was good. The welcome drinks sent up to our room were appreciated as was the efficient check in/out. The concierge was helpful in pointing out places to go/eat around Christchurch and responded to all our inquiries quickly and with a smile.

We had dinner and breakfast in their restaurant on the ground floor - food was excellent but a bit slow in arriving. Atmosphere was ok however it was a shame that you couldn't see the park very well as the car park was in the way!

  • Stayed: October 2008, travelled as a couple
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3  Thank JMBF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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