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“Dirty beds and showers”

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YHA Christchurch Rolleston House
Certificate of Excellence
Vienna, Austria
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Dirty beds and showers”
Reviewed 14 January 2014

I would not recommend this hostel at all, it was for sure the dirtiest YHA hostel that we haved stayed in 3 weeks on the south island.
We decided to pay a little more to get the comfort of having a private room. However, the bedsheets were covered with long black hair and short curly hair, it was disgusting. I had to change the sheets around midnight, no way I would have slept a single second in these bed sheets, so be careful.

Also, the showers are limited (3 for girls in the entire hostel) and they were not clean either. Also the kitchen looked like a big mess and cooking in these conditions were not fun at all.

If you like to sleep in a clean bed and use clean facilities, better choose a different hostel!

Also, it was impossible to find a email address of the hostel, and since we had to leave very early and complaints are inpossible to make!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Cornelia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YHA N, Manager at YHA Christchurch Rolleston House, responded to this review, 21 January 2014
Dear Cornelia,

Thank you for taking time to review our hostel and for your comments. Cleanliness of the hostel is very important to us and I’m disappointed to hear that your room, the kitchen and showers didn’t meet your expectations, especially with the bed sheets.

We haven’t had this problem before but I have spoken with our cleaning staff who will now double check all bedding once the beds of been changed. We change sheets after each guest so bedding is clean and ready for every new guest.

Because our hostel is 100% full every day, the kitchen is in constant use. Since your stay with us, we have increased our kitchen cleans to four times a day so that present and future guests will find it tidy and ready for cooking.

Our hostel does have three female showers. YHA Christchurch Rolleston House is a heritage building and we are unable to make any major renovations or additions. We do, however, have an additional shower which is our disabled shower. This can be used by all guests. Our shower to guest ratio is appropriate to the hostel’s Qualmark star rating. Again, I have discussed the cleanliness of the showers with our cleaning staff and we plan to begin cleaning the showers more often.

In addition, our reception staff monitor all of these issues daily and throughout the day to ensure YHA Christchurch Rolleston House maintains a high standard of cleanliness, a standard that you expect at all YHAs.

Hostel contact information can be found on our website at www.yha.co.nz, this includes phone numbers and email addresses of each hostel as well as our central Customer Services contact phone number.

I hope you enjoy the rest of your trip

Kind regards,

Chris Dumicich, Assistant Manager
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93 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Singapore, Singapore
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 December 2013 via mobile

The location is great and walking distance to city center. It has a carpark for free parking but it can only be access from Rolleston Avenue and not from the street where YHA is located. The room is clean but the floor has those squeaky sound when stepped on them.

Looks like the counter shutter are always down when I passes them few times. However, the staffs are generally friendly.

Stayed December 2013, travelled as a couple
Helpful?
Thank Sunnytan30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YHA N, Manager at YHA Christchurch Rolleston House, responded to this review, 18 December 2013
Dear Sunnytan30,

Thank you for taking time to review our hostel and for your comment about the shutter being down. Because we run a small hostel, our reception only has one person working on reception at a time. Because of that, we sometimes need to shut reception.

When our shutter is closed it’s usually because we are cleaning to maintain a high standard. We do leave out an intercom for guests to contact staff when we’re away from the desk. We have made new signs to make it easier for guests to see this and to understand what to do if we are not at reception.

Because our hostel is a historic, heritage building some of our floorboards do squeak! Thanks for letting us know about this. It will help us to identify, repair and preserve our heritage building.

I’m happy to hear that you enjoyed our location and the free car parking that is provided to guests.

Kind regards,

Chris Dumicich, Assistant Manager
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Ho Chi Minh City, Vietnam
Level Contributor
336 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 21 November 2013

I chose to stay here because of its location: few steps to the Canterbury Museum, Naked bus stop, Botanic garden, Cathedral square. But seems that all YHA Christchurch can give. My room was ok but sharing room with a man who snored all nights made me sleepless. Worse, it didn't have any fan in room, thus, it was very hot during the daytime. We had to open the only window that also allowed flies and mosquito (perhaps???) attacking the room.
The kitchen was so small but looked good. The bathroom was not clean. And the staff? Not really nice, worse than any other YHA's whom I have met.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiet Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YHA N, Manager at YHA Christchurch Rolleston House, responded to this review, 18 December 2013
Hello LQK2010,

Thanks for taking time to review our hostel. We appreciate your feedback as we’re always looking at ways to make our guests’ stays more comfortable.

I’m sorry to hear about the snoring guest in your room. Unfortunately, this is out of our control. However we do now offer earplugs at reception for guests to use. In regards to your room being hot, I am looking into purchasing fans.

Our cleaners work extremely hard to maintain high levels of cleanliness and we do apologise that you found our bathrooms unsatisfactory. We will continue to closely monitor these standards.

We have never had problems with staff friendliness before, but I have spoken with them again about the importance of providing excellent service to our guests.

Kind Regards

Chris Dumicich
Assistant Manager
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Kent
Level Contributor
117 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 19 November 2013

I stayed at this hostel as I was getting the NakedBus early the next morning and it is a good location to get the bus as its a two minute walk across the road. When I arrived at the hostel there was quite a big queue to check in as only one computer was working. However the reception girls were very friendly and there was a lot of guides and leaflets in the reception area that are free to use. As I finally got into my room there was 2 bunk beds which was a good thing as there was only 3 other people sharing the room which is not a huge amount. There is a big kitchen located downstairs of the hostel and a seating area with sofas. However the only bad thing I found about this hostel is the shower facilities are situated downstairs only which means you have to walk through the kitchen area to get to the showers. This made me feel quite uncomfortable when having to walk through the kitchen area.

Overall I would say this is an okay place to stay if you are going to stay no more than a few nights. There is not a huge amount to do in Christchurch due to the earthquake and there is not many shops nearby.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YHA N, Manager at YHA Christchurch Rolleston House, responded to this review, 18 December 2013
Hi Katie,

Thanks for taking the time to review our hostel. We appreciate your feedback, especially regarding the location of the showers.

YHA Christchurch Rolleston House is a beautiful historic heritage building, and because of our heritage listing we cannot change the location of our bathrooms. We now have bathrobes available at reception for guests to use and I’ve let our staff know the importance of passing this info on to our guests.

I’m glad you enjoyed our helpful staff and our convenient location to the bus stop.

Thank you for staying with us and we hope to see you again in the future.

Kind regards,

Chris Dumicich, Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johor Bahru, Malaysia
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 October 2013

Location is very good as the naked bus stop just opposite the hostel. Friendly staff help with check in. Quiet, clean,big kitchen, comfortable bed. However, the disadvantages is the building kinda old, thin wall.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Starrychien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 19 September 2013 via mobile

I stayed one night in the private double room with ensuite facilities and was pleasantly surprised by the size of the room! It's spacious, coupled with TV and a pantry with tea/coffee making facilities.

Although washroom is old, water supply works fine. Bed is firm with blanket and duvet covers. This is really a good value/alternative for couples who wish to save $ on accommodation.

The only cons would be the noise as room is located in level one next to kitchen and back door. I was woken up in the middle of the night from somemore who's bathing but other than that, this is a nice place to stay in.

Located just opposite I-site and Christchurch museum, the botanical garden is just a few steps away. Great location;)

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KaZsingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keswick, United Kingdom
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 July 2013

Spent 1 night here in a 6 bed dorm. Everything was clean and the staff were very helpful. The showers were down stairs but this is probably due to it being an old building. A lot of the main bus companies stop opposite the hostel which is helpful as the main bus station is a 15 main walk away.

Room Tip: Room 2 has access to a large balcony. Good for (quiet) drinking games!
See more room tips
  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J-Dizzle14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about YHA Christchurch Rolleston House

Property: YHA Christchurch Rolleston House
Address: 5 Worcester Street, Christchurch 8011, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Free Parking Wheelchair access
Hotel Style:
Ranked #24 of 103 Speciality Lodging in Christchurch
Price Range (Based on Average Rates): £
Hotel Class:4 star — YHA Christchurch Rolleston House 4*
Number of rooms: 54
Official Description (provided by the hotel):
YHA Christchurch, Rolleston House is centrally located opposite the Christchurch Arts Centre with its colourful weekend art and craft market and along the famous Christchurch tram route. Rolleston House is a gorgeous character home which has been converted into a comfortable hostel offering multi-share, double and twin rooms. Facilities include a TV room, self-catering kitchen, internet access and library exchange. The hostel provides late night entry for pre-bookings arriving on late flights and buses. ... more   less 
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Also Known As:
Rolleston House Yha Hotel Christchurch

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