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“Never Again” 1 of 5 bubbles
Review of Sudima Hotel Christchurch Airport

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Sudima Hotel Christchurch Airport
Ranked #21 of 148 Hotels in Christchurch
Invercargill
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Never Again”
1 of 5 bubbles Reviewed 7 July 2012

Arrived 1am from long flight. Room freezing cold, only one blanket no spares. Very old run down hotel, expensive compared to other places around NZ. Only 1 soap and 1 shampoo in bathroom for 2 people. Heater could not be adjusted. Was too tired to do anything at that time of the night. Told reception next day, just said you should have called us. Not good enough, this is a disgrace to the tourist industry, especially Christchurch where they have had a hard time and need to have hotels that look after their guests. Only stayed here as it was closest to airport, guess they know this is a selling point and most people only stay 1 night. Very expensive for a shabby old room. Thankfully moved onto a lovely warm welcoming Hotel for the next few nights elsewhere.

  • Stayed June 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank GVH232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Sudima Hotel Christchurch Airport, responded to this review, 10 July 2012
Dear GVH232

Thank you for your comments.

Please contact me directly so we can discuss the points you have raised more fully.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,675 reviews from our community

Traveller rating
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    715
    387
    122
    55
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (205)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Spanish first
  • Swedish first
  • Any
English first
Brisbane, Australia
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 1 July 2012 via mobile

Close to airport with 24 hour shuttle from airport. Clean, warm but expect a walk to get to room as mostly on one level. Great value for money transit hotel.

Stayed June 2012, travelled with family
Helpful?
1 Thank Ozstars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Sudima Hotel Christchurch Airport, responded to this review, 5 July 2012
Dear Ozstars

Thank you for your comments. I am pleased you found the hotel convenient and also value for money.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palmerston North, New Zealand
Level Contributor
258 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 29 June 2012

Everything from when I arrived until I left after an overnight stay was a pleasant experience. My check-in was friendly and efficient, my room welcoming and comfortable, The ambiance in the bar and restaurant is positive.

Room Tip: Sorry, no idea. Allocated room.
See more room tips
  • Stayed June 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MerlinBlaise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Sudima Hotel Christchurch Airport, responded to this review, 5 July 2012
Dear Merlin Blaise

Thank you for your comments. I am pleased you found staying with us a pleasant experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new zealand
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 28 June 2012

Stayed here for one night due to our flight being cancelled. Great pick up/ drop off service. The room was a bit smelly due to it not being used or not aired. Great location to airport, check in very good only one night, so we can not give too many other details.

Room Tip: Great location for air port could not get better,700 mtrs.
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  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank dicke-nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Sudima Hotel Christchurch Airport, responded to this review, 6 July 2012
Dear dicke-nz

Thank you for your comments. I am pleased you found our location convenient and you appreciated our 24 hour free courtesy shuttle. Hopefully you left details about the room smell with our housekeeping team so they could investigate the cause.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Comet, Qld
Level Contributor
261 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 bubbles Reviewed 28 June 2012

This was a bit of a shock to the system after 3 weeks of staying with friends and in Youth Hostels where you get to meet and talk to people from all over the place. Definitely not our sort of place. It was recommended by a travel agent and I can understand why. It is spitting distance to the airport and runs a courtesy bus to an from there as required.
No complaints about the staff, they were fantastic. It's just the impersonal nature of large hotels that we don't really like.
We ended up staying 2 nights instead of one so we could visit a cousin in Christchurch. I'm not sure what the staff thought when we left the room as we were finishing our food and wine and had a lot of rubbish to dump before taking our flight home. Perhaps they are used to that but maybe they don't have a lot of self caterers so they might have been wondering just how hungover we were.
Needless to say, since we had all the leftovers, we didn't eat at the hotel so can't comment on the food there.
Summary: A convenient location with cheerful and helpful staff but not an intimate atmosphere.

Room Tip: I can't imagine that any of them are very special.
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  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Goannas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Sudima Hotel Christchurch Airport, responded to this review, 6 July 2012
Dear Goannas

Thank you for your interesting comments. I am pleased you found our location convenient and our staff cheerful and helpful.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queenstown, New Zealand
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 27 June 2012

I was on a late flight back from Australia, there van picks you up and takes you to Sudima, which was probably the best thing about this hotel. The night staff on the 24th of June were over friendly which came across as fake. They made it a bit uncomfortable. I was hungry after my flight and wanted to get room service they only have microwave meals which are over priced. The only reason I would stay again would be I could not get a flight on the same day and it a fantastic location by the airport.

  • Stayed June 2012, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Aimee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Sudima Hotel Christchurch Airport, responded to this review, 6 July 2012
Dear Aimee H

Thank you for your comments. I am disappointed you found our night staff 'over friendly' making you feel uncomfortable. We regularly receive great feedback about our friendly and helpful team and the down to earth service offered to our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redcliffe. Qld.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 27 June 2012

We stayed here recently, not usually our choice when staying in NZ but due to airline changes of our flight departure time it seemed to be the best option for a early morning flight. Our evening was pleasant and the resturant good although they do need to train wait staff a little better in the art of waiting upon patrons, that aside it was value for money and pleasant surroundings. We checked out at 3.30am for our flight , their shuttle bus making the dash across the road easy on a cold morning. We found out at checkin that our flight had now been delayed by 7 hours and would not leave until mid afternoon. We decided to not wait in a cold airport for that length of time, so we walked across back to the Sudima to see if we could wait in their lounge until at least until day light. We could indeed , not only could we do this but they offered us back our room we had checked out of and extended the check out time due to the fact that our flight was delayed. Cold and tired from our early rise we were able to go back to bed and catch a few more hours sleep until lunch time. We discovered then we were to be delayed until 7pm a further 4 hours. They stored our hand luggage to enable us to go out for awhile rather than sit at the airport. Upon returning we were given a courtesy life back to the airport. This great serviced turned what could have been a miserable 13 hour delay into an extra day in Christchurch. We think that we will be using them again when we need to fly in and out of Christchurch.!

  • Stayed June 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank vondyH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Sudima Hotel Christchurch Airport, responded to this review, 6 July 2012
Dear VondyH

Thank you for your comments. Delayed flights make for stressful times and I am pleased we were able to make your day less miserable. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sudima Hotel Christchurch Airport

Property: Sudima Hotel Christchurch Airport
Address: 550 Memorial Avenue | PO Box 14-043, Christchurch, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Luxury Hotel in Christchurch
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sudima Hotel Christchurch Airport 4.5*
Number of rooms: 156
Official Description (provided by the hotel):
Two-story Hotel located next to golf course & recreation center, adjacent to airport (free transfer) & 10 km from city center. ... more   less 
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Also Known As:
Sudima Hotel Christchurch

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