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“Perfect...almost”
Review of Quality Hotel Elms

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Quality Hotel Elms
Ranked #40 of 146 Hotels in Christchurch
Certificate of Excellence
Reviewed 26 March 2014

I stayed two nights. First night's staff were very friendly, helpful and courteous. The restaurant dinner was lovely and came with a complimentary drink. Thank you. Breakfast was also lovely. Enjoyed my stay right to the very last morning. Did not feel welcome in the breakfast room as there were two big groups being served and so I was asked to take my food and eat ALONE in the dark, cold restaurant by MYSELF at 6.30am in the morning! The waitress was nice but that wasn't a nice feeling to be shoved 'out-of-the-way'. That was the only negative.... and it was right at the end of a perfect stay. Disappointed but would stay again.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MaxxxH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Quality Hotel Elms, responded to this reviewResponded 13 April 2014

Dear Maxine H

Thank you for taking the time to review our Hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
99% of the time all our guests enjoy breakfast in our main breakfast room and from time to time when we are full some guests do end out dining in the other rest, i believe this is one of the few occasions. I am please the rest of your stay was great and we look forward to you returning again sometime.

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238 - 244 of 299 reviews

Reviewed 21 March 2014

I arrived late this morning 3am after a very troubling trip, Having booked this room at 10 pm. I had to be awake by 7am and I booked an alarm call. I had a must be there meeting at 07:30 this morning and left all in the sure care of the receptionist. I woke at 07:20 fortunately of my own waking !!! Missing the vital meeting I had to attend ! Warning If You Cant Get A simple Thing Right Close This Hotel !!! It has cost me more than the $185 dollars they charged me for four hours sleep !!! This Hotel is not worthy of the name Hotel !!

Room Tip: Don't Ever Come Here It Will Cost You
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  • Stayed: March 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank thomas1972NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Quality Hotel Elms, responded to this reviewResponded 3 April 2014

Dear Thomas1972NZ

Thank you for taking the time to review our Hotel.I am sorry you were not here long to experience the full benefits of our Hotel.
We have good systems in place in respect to wake up calls and you were noted on our system for one. After reviewing all aspects of your complaint it has come to light that the phone in your room was turned down. This is why it appeared as if we forgot. I have liaised with my Executive housekeeper on this issue. Going forward she has assured me that all phones will be checked to make sure the volume is up.

Thanks again for your feed back

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Reviewed 20 March 2014

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Peggy G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Chris M, General Manager at Quality Hotel Elms, responded to this reviewResponded 3 April 2014

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Reviewed 20 March 2014

No problems with this hotel - the staff were charming, the room good and we had a lovely meal in the restaurant in the evening. It's also pretty handy for the airport, and is on a good bus route into town. Recommended.

Stayed: March 2014
Thank LondonpairLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Quality Hotel Elms, responded to this reviewResponded 3 April 2014

Dear LondonpairLondon

Thank you for taking the time to review our Hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

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Reviewed 6 March 2014

We stayed here for two nights.Our room was adequately furnished and stocked and we slept well. Wifi was poor in the rooms but fine in the lobby area and free for twenty four hours. Staff were helpful and friendly. There are a number of shops for provisions nearby, as well as alternative places to eat in the evening. The bus stop is just outside and it cost $3.50 to get into the city centre.

Stayed: February 2014, travelled as a couple
1  Thank iowstevie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Quality Hotel Elms, responded to this reviewResponded 9 March 2014

Dear Iowstevie

Thank you for taking the time to review our Hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. In respect to our wifi I have contacted our provider regarding the speed. This is now being rectified as we speak as unlimited wifi use is one of many benefits we proudly offer our guests.

Thank you so much for your business and we look forward to seeing you in the future.

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Reviewed 1 January 2014

In short, it is small but clean. However, i think that it cannot be called hotel. This one can be labelled as a good motel between motel and inn. As a hotel, it cannot be lebelled as three star hotel, but as a motel, it could be a kind of well suited motel.

Stayed: January 2014, travelled solo
1  Thank KJLeefilm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2013

I feel the group meal was not at all satisfactory and the food overpriced and the servings way too small. I am glad I wasn't paying and if I was several of us would have sent the prawn cocktail back.. It was small sub standard and tasteless. They were hardly even shrimps. For the price the rest of the meal was uninspiring.

Stayed: December 2013, travelled on business
1  Thank Sally L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Hotel Elms

Address: 456 Papanui Rd | Papanui, Christchurch 8542, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#27 Business Hotel in Christchurch
#27 Luxury Hotel in Christchurch
Price Range: £76 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Hotel Elms 4*
Number of rooms: 96
Official Description (provided by the hotel):
Conveniently based in a quiet location outside of Christchurch’s CBD, Quality Hotel Elms provides 96 well-appointed rooms that will suit both leisure and corporate guests. Focusing on fresh, local produce, Elms’ recently refurbished onsite restaurant Fig is a must while visiting. With quick and easy access to the city’s International Airport, shopping mall and CBD, the hotel prides itself on delivering quality service with a smile in your home away from home. Conference facilities Whether it’s a corporate training day for up to 10 persons, a conference for 150 or a one-off event, the experienced staff at Quality Hotel Elms will provide you and your guests with a memorable experience. ... more   less 
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Also Known As:
Elms Hotel Christchurch

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