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“Absolute lovely stay”

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Casino Court Motor Lodge
Ranked #87 of 144 Hotels in Christchurch
Christchurch, New Zealand
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Absolute lovely stay”
Reviewed 10 January 2013

My new husband and I had our 'honey moon' plans changed due to family tragedy. We spend all of our annual leave time staying at motels and hotels around new zealand and other pacific islands. I have to say we totally enjoyed our stay. Thank you to a quality motel absolutely lovely and the upmost helpful service we totally enjoyed our stay. A place you must visit and stay. We will definitely be heading back there and informing all of our family, friends and others of this lovely place... and we are from Christchurch! A+++++

Room Tip: We loved the private spa pool, and the lovely service topped it off you cant beat that in Christchur...
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wuatt12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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48 reviews from our community

Traveller rating
    17
    22
    5
    1
    3
See reviews for
14
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5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Oamaru, New Zealand
Level 6 Contributor
164 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 3 January 2013

Originally we planned to stay in Kaikoura but hadn't booked anything, to our surprise all accommodation was fully booked. Oh well, on to Christchurch. We headed for Papanui Rd and called into Casino Court. The motelier was very helpful and welcoming. We had an upstairs studio unit which would put most one bedroom units to shame for space. There was a good kitchenette with full oven, sink microwave etc. Just what we needed at the time! I could see the rooms would be a little too hot at times as there is no air conditioning and double glazing would be helpful. Still, for the price we thought the stay was great value and would recommend the Casino Court. Just have a small car though as parking is very, very tight!

Room Tip: I would probably go for the first floor studio like we had, our number was 10. Great location, off...
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oamaruvian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Zealand
Level 4 Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 30 December 2012

What a great motel-such a perfect location, close to town, Merivale and the park. We were very impressed with the spacious rooms and excellent lay-out for a family-and very reasonable. Lovely clean room and bathroom-with a powerful shower! Very professional, welcoming hosts. Would definitely stay here again. Highly recommended.

  • Stayed December 2012, travelled with family
    • Value
    • Location
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Helpful?
1 Thank lailbale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
Level 5 Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 16 November 2012

It was quiet. It was clean. The beds were comfortable. The location was excellent. And, the service at the front desk was terrific.We appreciated the separate bedroom for our children and every bed had a heated mattress pad. Lovely!

Room Tip: Ask for a room further away from the road.
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carlininwindsor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Zealand
Level 6 Contributor
246 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 6 November 2012

My unit had a double bed in the lounge area (shared with a sofa and a small dining table and chairs) and a separate bedroom with two single beds. The moving space in the lounge area is a bit cramped. There is a TV in the lounge area but not in the bedroom. On the positive side the bathroom is spacious and clean and the kitchenette is of good size. Very friendly reception, a good night's sleep. A brisk walk to the Merivale Mall which has a Fresch Choice with a good deli selection. Bus stop on the doorstep. In all a good overnight stay.

  • Stayed November 2012, travelled solo
    • Value
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Helpful?
Thank Judith69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Zealand
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 July 2012

I am very surprised at the review dated June 26. We were guests at this motel for four weeks. We found the owners very friendly and went to amazing trouble to accommodate us during the month of June. We were displaced from our home at short notice to enable repairs and the folk at this establishment went to the effort of accommodating us, our daughter and family of tiny people who was visiting from Sydney as well as helping us out when the repairs were not finished on time. We found the staff and owners professional and friendly and would recommend the place to anyone who wants a good, cosy away from home feeling place to stay.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JuliaNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 June 2012

I booked a night at this motel on Expedia but as I did not receive confirmation of this booking, I cancelled the booking within 24 hours of making the booking (as is allowed by Expedia) and booked another motel.
Two weeks later, after I returned from my stay in Christchurch, I was aghast to receive an email from the manager advising that as I was a "no-show", my credit card had been debited for the full accommodation charge.
I immediately advised the manager of my cancellation two weeks' prior and he claimed he never recieved the cancellation from Expedia.
I then contacted Expedia who assured me they did recieve the cancellation and had notified the manager of the cancellation.
The manager subsequently conceded that we did indeed cancel with Expedia well in advance of the motel's cancellation deadline but he refuses to refund the fraudulent amount he debited to our credit card.
Please be warned that if you have a problem with a booking or any other matter in respect of this motel, our experience proves that the manager is very unlikely to act in a moral and ethical way since his attitude is "I'll keep the money anyway", despite acknowledging that we cancelled with Expedia.

Stayed May 2012, travelled on business
Helpful?
1 Thank PDowney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Casino Court Motor Lodge, responded to this review, 3 July 2012
It’s very disappointing to both guest and business owner when a dispute does not reach a mutually acceptable resolution.

We have made five international telephone calls and sent several e-mail messages to Mr. Downey’s third party agent, Expedia in an effort to solve this issue on his behalf. Despite his or his agent’s assertions to him, at no stage did we receive a call, e-mail, fax or letter canceling Mr. Downey’s reservation with us.

All we require from Expedia or Mr. Downey is either a copy of any e-mail message sent to us canceling his booking or a copy of the automated fax message that is also sent when a reservation is cancelled via Expedia. Despite repeated requests, neither has been forthcoming, leading us to surmise that no such cancellation documentation exists.

We held a room in good faith for Mr. Downey. Indeed, with the acute accommodation shortage in Christchurch at present, we turned away many potential clients whilst holding this room on his behalf.

Our cancellation policy is clearly stated on all our correspondence and in the event of a guest needing to cancel a booking within the noted 48 hour period, we make every endeavor to re-let the room on their behalf. so no charge is incurred by them. Again, due to the acute shortage of rooms available in Christchurch, this is something we are able to do almost every time. It is something we would have done for Mr. Downey had we received any notification from either him or his agent that he no longer required a room.

Even at this late stage, we would be happy to immediately refund the full room charge back to Mr. Downey on receipt of the copy cancellation correspondence.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casino Court Motor Lodge

Property: Casino Court Motor Lodge
Address: 76 Papanui Road, Christchurch 8014, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Room Service Wheelchair access
Hotel Style:
Ranked #87 of 144 Hotels in Christchurch
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Casino Court Motor Lodge 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
Casino Court Motor Lodge offers Modern, Spacious, affordable accommodation in central Christchurch. Park the car up and walk to all that the city has to offer. ... more   less 
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