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“great room, restaurant potential great, reality poor” 3 of 5 bubbles
Review of Rydges Latimer Christchurch Hotel

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Rydges Latimer Christchurch Hotel
Ranked #11 of 148 Hotels in Christchurch
Certificate of Excellence
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“great room, restaurant potential great, reality poor”
3 of 5 bubbles Reviewed 27 April 2014

room, reception - excellent.
restaurant - can see where they want to be and will get there I'm sure.
reality is the service was a joke. we laughed and eventually got more cutlery (but no serviettes) after our entrees were cleared after the main was served to the still cluttered table.
No beer we wanted and she said she would return, she did not.
The food Ok for a pub and not good for the prices we paid.
My smoked mushroom burger was bitter from too much smoke or wrong ingredient used to smoke. Did they come to ask? No....
We had no contact with another human till I paid.
Would go back as these are teething issues and I am sure will be resolved as the overall presentation of the hotel was very good.

Room Tip: eat out till they get their service team into a team
See more room tips
  • Stayed April 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank jameshart1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RydgesLatimer, General Manager at Rydges Latimer Christchurch Hotel, responded to this review, 28 April 2014
Thanks for your feedback James, its sounds like we had a real shocker looking after your table in the Brasserie. We certainly appreciate you putting it down to teething issues but we're a little past that. Our team needs a little more training and that's exactly what they will get. I'm confident, as it sounds like you are too, that we can get it together. as you can see from past reviews it is out of character.
However, it's awesome to hear you enjoyed the room and our reception team impressed. Hopefully we will get it all together next time around.
Cheers,
Rob.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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595 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Wellington, New Zealand
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 April 2014

Stay with Rydges Latimer during my road trip to the south. its very short stay but really impress with the hotel rooms and familities. Hotel situated at prime location and includes free and secure parking as hotel is new you can see all modern facilities with advance technology. One more thing I like about hotel is instead of long building they cover more area and made flat building, as Christchurch is earthquake zone people with earthquake phobia may feel more secure. GSA on desk was very polite and helpful. Hotel has nice restaurant and gym as well. Really enjoyed one night stay here, definitely stay again if travel down south.

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anand2509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RydgesLatimer, General Manager at Rydges Latimer Christchurch Hotel, responded to this review, 28 April 2014
Great to hear you enjoyed your stay Anand. When it comes to the new engineering standards, Rydges Latimer couldn't be any higher- we are 100% compliant. We're glad you enjoyed the hotel and facilities and that the team on reception made a good impression. I'll be sure to pass on your remarks.
Regards,
Rob.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
1 review
4 of 5 bubbles Reviewed 23 April 2014

The hotel is new and modern. It's low rise with large rooms and tasteful decor. The location is good and the staff were all friendly and helpful. We had drinks in the bar and breakfast in the restaurant. I would definately recommend Rydges Christchurch.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jody B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RydgesLatimer, General Manager at Rydges Latimer Christchurch Hotel, responded to this review, 28 April 2014
Thanks for your review Jody, glad you got to enjoy the full Rydges Latimer experience and thanks also for sharing your experience with others!
Cheers,
Rob.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 22 April 2014

This was a great find thanks to previous positive reviews from the Trip Advisor community. The hotel is fresh, modern, with lovely comfortable rooms, and trendy reception spaces. The staff were very helpful, and it was a really great stay! There's plenty of free parking, and hotel is close to the CBD. I'd stay again in a heartbeat. Sadly we didn't get to use the gorgeous bar and brasserie but it looked very inviting.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Julianne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RydgesLatimer, General Manager at Rydges Latimer Christchurch Hotel, responded to this review, 22 April 2014
We love being a 'Must do,' thanks for saying so! More importantly, we're glad you enjoyed your stay. Hopefully we will see you again in the near future and you get give Bloody Mary's a taste!
Cheers,
Rob.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sevenoaks, United Kingdom
Level Contributor
676 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 270 helpful votes
4 of 5 bubbles Reviewed 20 April 2014

Very good hotel right in centre next to the cardboard Cathedral. Service superb, reception booked us tours and helped with our check in for flight onward so Queenstown. The room was very comfortable and there is a Brasserie and a restaurant serving excellent food. Sadly there was no gym or pool despite advertising but was offered use of them at hotel nearby.
We decided to cut our stay by one day due to lack of things to do as the earthquake has devastated the town and the hotel were accommodating and even booked us at a Rydges in Queenstown for one night.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Moosie57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RydgesLatimer, General Manager at Rydges Latimer Christchurch Hotel, responded to this review, 22 April 2014
Thanks for the review Moosie. Sorry to hear you cut your stay short but we're glad you stopped by all the same. Glad to hear our team hit the mark with their service, I'll be sure to pass on your remarks. I'm a little confused about the gym and pool. The gym was delayed in opening but has been operational for a couple of months now. We certainly don't have a pool though and wouldn't send you to a competitor (that would be silly!). Thanks again, we hope you enjoyed your onward journey.
Cheers,
Rob.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

Good value in the 2 bedroom apartments , not normally available in the City Hotels .Good food in the Hotels restaurant & at the bar. Do not forget join the Priorities Loyalty program for discounts.Very friendly attentive staff. Only thing lacking was International channels on the TV . A short walk through the CBD to the Museum & Botanical Gardens. The CBD is being rebuilt but do shop at Ballantynes & in the Mall to support the local business.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dang2218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RydgesLatimer, General Manager at Rydges Latimer Christchurch Hotel, responded to this review, 22 April 2014
Some great tips here for staying at Rydges Latimer and making the most of Christchurch. We love to hear from guests such as yourself getting out and supporting our locals. There's still plenty of work to do but its so exciting to be apart of the rebuild and what will be a fantastic new Christchurch.
Cheers,
Rob.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
227 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

On our recent visit to NZ, we stayed at Rydges Latimer in Christchurch on 3 separate occasions (4 nights in total) over a 10 day period. Our overall experience was excellent, from the Reception staff, Bar & Restaurant staff, and Room cleanliness. We dined in the Restaurant for breakfast & dinner on each day, and the range/quality of food was also excellent. One criticism of the Restaurant is that we were told on 2 occasions that we've had to wait (~20 minutes) for a table for dinner, when the restaurant seemed to be only partially occupied. The trick would be to book very early for dinner. This is a relatively new hotel, and we'd stay at his hotel again on our next visit to Christchurch NZ.

Room Tip: I suggest all rooms are excellent.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RydgesLatimer, General Manager at Rydges Latimer Christchurch Hotel, responded to this review, 22 April 2014
Thanks for the feedback Brian we're glad you enjoyed your stay. Making a booking in Bloody Mary's for dinner is always the best option. We try to keep a few tables up our sleeves for in-house guests particularly during peak service times. Mary's isn't a dine and dash type restaurant so at times we do space the bookings out to make sure everyone gets the best level of service. Thanks for staying with us, we look forward to seeing you next time.
Cheers,
Rob.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rydges Latimer Christchurch Hotel

Property: Rydges Latimer Christchurch Hotel
Address: 30 Latimer Square, Christchurch 8011, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #11 of 148 Hotels in Christchurch
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Rydges Latimer Christchurch Hotel 4.5*
Number of rooms: 138
Official Description (provided by the hotel):
Rydges Latimer has 138 stylish appointed Hotel rooms and Suites and is proud to be the first hotel built to be 100% compliant with the new safety codes. Whether you are staying for business or leisure, overlooking tranquil Latimer Square on the city fringe, Rydges Latimer is the ideal hotel and convention location for re-imagining Canterbury. Rydges Latimer features a new Grill & Bar that will change the dining landscape in Christchurch. Dark oak timer and Bluestone feature throughout a sophisticated space of plush leather and rich fabric where the classic becomes contemporary. ... more   less 
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