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“Professional Managment !”

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Novotel Christchurch Cathedral Square Hotel
Ranked #18 of 146 Hotels in Christchurch
Certificate of Excellence
GreenLeadersBronze level
Reviewed 6 February 2014

Jade at recepetion and Geoffroy ( Duty Manager ) are shining examples of professional staff for the Novotel chain and are a credit to them. Thank you for all your help with my hotel bookings in France ! Its just a pity I didn't get more time to enjoy your lovely hotel in Christchurch. wishing you the very best.

Room Tip: Ask for a room on a higher level floor for the views.
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  • Stayed: January 2014, travelled solo
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Thank Ballinasalmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this reviewResponded 16 February 2014

Dear Ballinasalmon,

Thank you for sharing your excellent experience at Novotel Christchurch with us. I am truly proud to hear of the exceptional service you were provided by Geoff and Jade. Our staff are our biggest asset and your comments certainly re-iterate this.

Thank you for your best wishes and for your support. I hope you will visit us again.

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645 - 651 of 959 reviews

Reviewed 5 February 2014

The hotel stay was very nice, the rooms were spacious and warm. We had an awesome meal in the restaurant. In fact the chef (Sebastian) cooked for us the crayfish and perch we had caught earlier that day on a fishing cruise. It was one of the best meals we ate the entire 4 week trip. The hotel was clean and certainly a gem in the eye of all the devastation. The staff was probably the best though. Andrew, the concierge, who did everything for us. He took our bags, recommend places to go and eat, and seemed to be everywhere in the hotel doing something at some time, was awesome! The rest of the staff was also very helpful and friendly.

  • Stayed: February 2014, travelled as a couple
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Thank Joe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this reviewResponded 16 February 2014

Dear Joe D,

Thank you for your excellent feedback and for drawing our attention to the excellent service provided by Sebastian and Andrew. Our staff are our biggest asset and your comments re-iterate the excellent work they do every day. I am extremely pleased to hear of your fishing trip and the meal you subsequently enjoyed with us.

I will share your comments with our team as this will act as encouragement to all of them.

Thank you once again for your excellent feedback. I do hope you will visit us again in the near future.

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Reviewed 4 February 2014

Great nights sleep. Moving experience to stay here as city centre area around us is still so damaged by the earthquake, though people are very positive and trying best to rebuild their city life. Great hairdryer. Wifi limited to 30 mins per day, though there is free use of the pcs in the lobby area. Ate all meals in Re-Start mall area nearby, in Hummingbird cafe which was super food and service. Airport bus No 29 [8 dollars each] delivered us about 4 minutes walk away from the hotel, though we got a shuttle back to airport at a very good price advertised on a card we picked up at the airport.

  • Stayed: November 2013, travelled as a couple
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Thank Stirfry151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this reviewResponded 16 February 2014

Dear Stirfry151,

Thank you for sharing your experience with us. I am very pleased to hear that you found us to be excellent and thouroughly enjoyed your time in Christchurch.

We do hope to be able to welcome you back in future.

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Reviewed 31 January 2014

Lovely new hotel very comfortable room on the 8th floor over looking the very sad remains of the Cathedral. Enjoyed great breakfasts each morning and a lovely meal in the restaurant one evening. Andrew the concierge was extremely friendly, interested in our visit to Christchurch and helped us greatly finding our way around the CBD under rebuild. Good luck Christchurch in your recovery.

  • Stayed: January 2014, travelled with friends
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Thank Burnsee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this reviewResponded 16 February 2014

Dear Burnsee,

Thank you for sharing your excellent feedback with us. I am very pleased to hear that Andrew was extremely helpful and will proudly share your comments with our team. This will certainly act as encouragement to all of them.

Burnsee, thank you once again for your continued support. I do hope to welcome you back in the near future.

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Reviewed 31 January 2014

In all honesty, there is nothing much left in Christchurch apart from this hotel. After spending three days in chc it's devastating to see the damage post earthquake and even more sad to see how the whole city feels like a ghost town. This hotel is great, clean, good beds, central location.

  • Stayed: December 2013, travelled with friends
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Thank Pekingduck123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this reviewResponded 16 February 2014

Dear Pekingduck123,

Thank you for sharing your experience with us. Christchurch is in its rebuilding stages and we too are eagerly awaiting completion of our new city.

Your support is very much appreciated and I am pleased to hear that you enjoyed your stay with us.

Thank you once again. I hope to be able to welcome you back in future.

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Reviewed 31 January 2014 via mobile

I spent four nights at this hotel and was very impressed. It is all new and very we'll designed. The staff could not have been nicer especially the concierge who was excellent at finding the best places to eat. Very convenient location right next to what remains of the cathedral. It was however sad to see the extent of the damage with so many old buildings now gone.

Stayed: January 2014, travelled on business
Thank CliveMJW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this reviewResponded 16 February 2014

Dear CliveMJW,

Thank you for sharing your experience with us. It is a pleasure to receive positive feedback and I am very happy to hear that you had an excellent stay here.

Our staff are truly an asset and I will certainly share your comments with them.

Thank you once again. I hope to welcome you back in the near future.

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Reviewed 29 January 2014

Booked prepaid in advance to get savings for business conference stay.
Got 11th floor executive so not sure how different from other floors.

Comfortable bed, though flat hard pillows--I used the comforter off the second bed to create a comfortable pillow. The room had odd shapes and places such as the sink with folding mirror that created the wall/divider between the bed and bath area. I took the tea kettle tray etc. over to the desk away from the vanity. Small frig with milk (but I always find them noisy). Good a/c and heat with windows that do not open. The floor under the carpet is lumpy--odd. Floor heating by the sink, but not in the tub/toilet room. Safe in closet along with iron. Also hair dryer and clock/radio provided. If I ran the fan at night I rarely heard neighbors except when adjoining room returned at 4am.

I used the 20-minute free internet in lobby on my machine as well as the Apple terminals they provided. Printer not working so had to email boarding pass to front desk clerk to print. Helpful staff.

I had breakfast one day and the buffet was OK with special order eggs. Bar OK. Heard from others that dinner good. Saw coin washer/dryer in basement but did not use. Did not see fitness center.

Very few restaurants or stores open in the city center and some that are open not so good. The suburbs are still better in those areas.

  • Stayed: January 2014, travelled on business
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Thank Metwo3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this reviewResponded 16 February 2014

Dear Metwo3,

Thank you for sharing your recent experience with us. We are very glad to hear that you had a pleasant stay with us. I do often receive mixed feedback regarding our bathroom design and understand that this may not suit all our guests.

I will certainly share your feedback with our staff as this will act as encouragement to all of them.

Thank you once again for sharing your comments with us. I hope to welcome you back soon.

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Additional Information about Novotel Christchurch Cathedral Square Hotel

Address: 52 Cathedral Square | Central City, Christchurch 8011, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Christchurch
#16 Business Hotel in Christchurch
#16 Luxury Hotel in Christchurch
#32 Family Hotel in Christchurch
Price Range: £104 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Christchurch Cathedral Square Hotel 4.5*
Number of rooms: 154
Official Description (provided by the hotel):
Spoil yourself in this new, stylish 4+ star hotel. The Novotel Christchurch Cathedral Square (re-opened 2013) is elegantly positioned alongside the original Christchurch Cathedral. The hotel boasts 154 spacious rooms and suites, from modern and contemporary to charming and cozy, everyone will be delighted. All rooms are complimented with the modern day comforts and amenities that one has come to love and expect from this international 4+ star hotel. Come to Christchurch and experience the style and sophistication of a 4+ star hotel in Christchurch. ... more   less 
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Also Known As:
Novotel Christchurch Cathedral Square Hotel Christchurch

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