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Reviewed 18 April 2014

It's a shame the city center isn't as nice as the Novotel. This hotel stands out even more because the city center is such a neglected mess. 3 years on and the cathedral is still sitting like a pigeon shelter. The Novotel sits directly across from the cathedral in the middle of Christchurch. It is as modern as can be. The rooms are average size but amazingly comfortable. The bathroom is 100% modern and the sink sits just outside. My room had just a shower. The bed was great and the hotel has lots of amenities like a nice bar and restaurant. It's a perfect hotel if you're visiting the region. All in all - great place.

Date of stay: April 2014
  • Trip type: Travelled on business
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Thank westwilshire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this reviewResponded 4 May 2014

Dear westwilshire,

Thank you for sharing your feedback with us. I am pleased to hear that you had a comfortable stay with us and thoroughly enjoyed our unique and modern bathroom design.

Your comments act as encouragement to all of us and I will ensure this is shared with our team.

Thank you once again. I hope to be able to welcome you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

We stayed in this hotel in March 2014 for two nights. The room is very cosy with all the necessary amenities. The Check in was smooth and fast. The staff at the reception is very polite and helpful. The room service is fast and the food is equally good. Breakfast is also nice and offers a very good variety. Overall a very nice hotel.

Room tip: Choose a room with cathedral view
Date of stay: March 2014
  • Trip type: Travelled as a couple
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Thank Gaurav G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this reviewResponded 4 May 2014

Dear guru1012013,

Thank you for sharing your comments with us. It is always a pleasure to receive positive feedback and I am glad to hear that you not only found us to be a nice hotel with polite and helpful staff, but also good food and excellent service.

Our staff are truly our biggest asset and I will ensure your comments are shared with them.

Thank you once again. I hope you will visit us again soon.

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Reviewed 17 April 2014

This hotel is very central and while fairly standard hotel fare, the friendly staff made this a very pleasant stay. We were initially given a room with the shower over a bath. As I had my elderly mother with me this was not very suitable but there was no problem changing us to another room with a suitable walk in shower. The room was very comfortable although it was rather strange having the handbasin for the bathroom in the main part of the room (although a mirror came out to cleverly hide the person who may have been brushing their teeth). We had a nice dinner in the restaurant and breakfast the following morning. Thought the continental breakfast was rather expensive .... all in all though, a very pleasant stay.

Date of stay: April 2014
  • Trip type: Travelled with family
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Thank microeye
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this reviewResponded 4 May 2014

Dear microeye,

Thank you for taking the time to share your comments with us. I am pleased to hear that you found us to be a good hotel with friendly and helpful staff and we were able to promptly accommodate your request for a room move.

I will ensure your feedback is passed onto our staff, as this will act as encouragement to all of them.

Thank you once again for your feedback. I look forward to welcoming you back in future.

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Reviewed 16 April 2014

A beacon of light in the middle of war-zone destruction all around it. The first impression of the hotel as you walk through the double door is of an ultramodern, typical Novotel. The check-in was Accor-fast, with a preprinted voucher which we only had to sign. They immediately granted us the free WiFi given for Le Club Accor members. There is no discount offered at the restaurant, though for members. The reception, as well as the concierge were very helpful, and answered our rapidfire four questions swiftly. They were acquainted with the public transport, but did not know where the Whitcoulls bookshop was - which was quickly solved by Google. The bathroom is in two parts, with the washbasin outside the shower-toilet area. This speeds up a morning start. The fittings, TV and other amenities had a premium feel to them. The location of the hotel is absolutely fantastic, being very central, and walking distance from the bus station. The no. 29 bus (NZD8pp) from Lichfield Street, to the airport is therefore just 10 minutes walk away. Our request for late check out at 12:30pm was turned down, even though the hotel did not seem to be full.

Room tip: Ask for a higher floor room to reduce (or eliminate) the construction noise. But you should expect this noise being in a post-earthquake city...
Date of stay: April 2014
  • Trip type: Travelled as a couple
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2  Thank LocalActingGlobal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this reviewResponded 4 May 2014

Dear Wiener Sänger,

Thank you for sharing your most encouraging comments with us. It is truly a pleasure to receive positive feedback and I am glad to hear that you found our hotel to be ultra modern with helpful staff.

I will share your comments with our team as I am sure this will act as encouragement to all of them.

Thank you once again. I hope to be able to welcome you back in the near future.

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Reviewed 15 April 2014 via mobile

Excellent hotel in the middle of the distruction and chaos around it. Well worth the visit. Will stay there again in our next visit to Christchurch and would recommend to anyone looking for top quality accommodation at an affordable price.

Date of stay: April 2014
Trip type: Travelled as a couple
Thank scooter_al_82
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this reviewResponded 16 April 2014

Dear ChipmunkCheek82,

Thank you for sharing your feedback with us. I am very pleased to hear that you found us to be an excellent hotel at an affordable price.

I will share your comments with our team, as this will act as encouragement to all of them.

Thank you once again for sharing your comments. I hope to welcome you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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