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“Great Location”

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Novotel Christchurch Cathedral Square Hotel
Ranked #19 of 145 Hotels in Christchurch
Certificate of Excellence
GreenLeadersBronze level
Kidderminster, United Kingdom
Level 5 Contributor
81 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great Location”
Reviewed 24 April 2014

Located in the centre it is great for exploring Christchurch, very comfy clean room. The staff are very helpful and friendly. Very nice restaurant and bar inside again will amazing staff who can not do enough for you.

Would stay here again and would recommend to anyone who is going to christchurch.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LukeGWW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, 4 May 2014
Dear LukeGWW,

Thank you for your most encouraging comments. Our staff are truly our biggest asset and your comments certainly re-iterate this.

I will share your comments with our team, as I am sure this feedback will act as encouragement to all of them.

Thank you once again and I hope you will visit us in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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942 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (151)
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Great Plains
Level 6 Contributor
337 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 19 April 2014

This hotel is situated in a great spot in the downtown area - right across the street from the damaged cathedral and close to a tourist information center and some great shopping areas. It is also near the trolley line if you wish to use that transportation, and also the punting river. So couldn't ask for a better place. Overall hotel, was average, typical of a Novotel if you're familiar with them, but they did have wonderful staff - very helpful, friendly, and seemed to go out of their way to aid us. Nice hotel restaurant, but pricey. Sleep quality was good, but we had a room on one of the upper floors. Would recommend.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dreamtraveler4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, 4 May 2014
Dear dreamtraveler4,

Thank you for sharing your feedback with us. I am pleased to hear that you were well looked after by our wonderful team and also thoroughly enjoyed our central location.

Our staff are our biggest asset and your comments re-iterate the excellent service they provide. I will ensure your comments are shared with our team, as this act as encouragement to all of them.

Thank you once again for your most encouraging comments. I look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 April 2014 via mobile

It's pretty amazing to see the Novotel looking so proud and refurbished after the earthquakes a few years back.
The room my friend and I stayed in with clean and warm. The rain shower was exquisite!
We had horrible weather and the reception staff found it difficult to contact the taxi service they had links with. The shuttle was also hard to get in touch with. One of the reception staff found us some abandoned umbrellas (Thanks, Bunnings!) for us to borrow whilst we explores the town.
One issue however, the Internet. For a hotel with such a standard, the cost of wifi was a bit surprising. I have stayed in Novotel hotels in Australia and Europe, and have not had to pay for Internet before. It was that little link to home that I wanted and I had to pay for it.

Stayed April 2014, travelled with friends
Helpful?
1 Thank Jes S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, 4 May 2014
Dear Jes S,

Thank you for sharing your comments with us. It is always a pleasure to receive positive feedback. I am glad to hear that you were well looked after by our friendly team and thoroughly enjoyed your stay with us.

Jes S, our head office is currently reviewing internet prices for all our hotels and we hope to have a resolution in place this year.

Thank you once again for sharing your feedback with us. We sincerely appreciate your loyalty and support.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level 6 Contributor
126 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed 18 April 2014

It's a shame the city center isn't as nice as the Novotel. This hotel stands out even more because the city center is such a neglected mess. 3 years on and the cathedral is still sitting like a pigeon shelter. The Novotel sits directly across from the cathedral in the middle of Christchurch. It is as modern as can be. The rooms are average size but amazingly comfortable. The bathroom is 100% modern and the sink sits just outside. My room had just a shower. The bed was great and the hotel has lots of amenities like a nice bar and restaurant. It's a perfect hotel if you're visiting the region. All in all - great place.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank westwilshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, 4 May 2014
Dear westwilshire,

Thank you for sharing your feedback with us. I am pleased to hear that you had a comfortable stay with us and thoroughly enjoyed our unique and modern bathroom design.

Your comments act as encouragement to all of us and I will ensure this is shared with our team.

Thank you once again. I hope to be able to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 4 Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 April 2014

We stayed in this hotel in March 2014 for two nights. The room is very cosy with all the necessary amenities. The Check in was smooth and fast. The staff at the reception is very polite and helpful. The room service is fast and the food is equally good. Breakfast is also nice and offers a very good variety. Overall a very nice hotel.

Room Tip: Choose a room with cathedral view
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank guru1012013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, 4 May 2014
Dear guru1012013,

Thank you for sharing your comments with us. It is always a pleasure to receive positive feedback and I am glad to hear that you not only found us to be a nice hotel with polite and helpful staff, but also good food and excellent service.

Our staff are truly our biggest asset and I will ensure your comments are shared with them.

Thank you once again. I hope you will visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mangonui, New Zealand
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 April 2014

This hotel is very central and while fairly standard hotel fare, the friendly staff made this a very pleasant stay. We were initially given a room with the shower over a bath. As I had my elderly mother with me this was not very suitable but there was no problem changing us to another room with a suitable walk in shower. The room was very comfortable although it was rather strange having the handbasin for the bathroom in the main part of the room (although a mirror came out to cleverly hide the person who may have been brushing their teeth). We had a nice dinner in the restaurant and breakfast the following morning. Thought the continental breakfast was rather expensive .... all in all though, a very pleasant stay.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank microeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, 4 May 2014
Dear microeye,

Thank you for taking the time to share your comments with us. I am pleased to hear that you found us to be a good hotel with friendly and helpful staff and we were able to promptly accommodate your request for a room move.

I will ensure your feedback is passed onto our staff, as this will act as encouragement to all of them.

Thank you once again for your feedback. I look forward to welcoming you back in future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level 6 Contributor
176 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 16 April 2014

A beacon of light in the middle of war-zone destruction all around it. The first impression of the hotel as you walk through the double door is of an ultramodern, typical Novotel. The check-in was Accor-fast, with a preprinted voucher which we only had to sign. They immediately granted us the free WiFi given for Le Club Accor members. There is no discount offered at the restaurant, though for members. The reception, as well as the concierge were very helpful, and answered our rapidfire four questions swiftly. They were acquainted with the public transport, but did not know where the Whitcoulls bookshop was - which was quickly solved by Google. The bathroom is in two parts, with the washbasin outside the shower-toilet area. This speeds up a morning start. The fittings, TV and other amenities had a premium feel to them. The location of the hotel is absolutely fantastic, being very central, and walking distance from the bus station. The no. 29 bus (NZD8pp) from Lichfield Street, to the airport is therefore just 10 minutes walk away. Our request for late check out at 12:30pm was turned down, even though the hotel did not seem to be full.

Room Tip: Ask for a higher floor room to reduce (or eliminate) the construction noise. But you should expect t...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LocalActingGlobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, 4 May 2014
Dear Wiener Sänger,

Thank you for sharing your most encouraging comments with us. It is truly a pleasure to receive positive feedback and I am glad to hear that you found our hotel to be ultra modern with helpful staff.

I will share your comments with our team as I am sure this will act as encouragement to all of them.

Thank you once again. I hope to be able to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Christchurch Cathedral Square Hotel

Property: Novotel Christchurch Cathedral Square Hotel
Address: 52 Cathedral Square | Central City, Christchurch 8011, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Christchurch
#15 Luxury Hotel in Christchurch
#16 Business Hotel in Christchurch
#32 Family Hotel in Christchurch
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Novotel Christchurch Cathedral Square Hotel 4.5*
Number of rooms: 154
Official Description (provided by the hotel):
Spoil yourself in this new, stylish 4+ star hotel. The Novotel Christchurch Cathedral Square (re-opened 2013) is elegantly positioned alongside the original Christchurch Cathedral. The hotel boasts 154 spacious rooms and suites, from modern and contemporary to charming and cozy, everyone will be delighted. All rooms are complimented with the modern day comforts and amenities that one has come to love and expect from this international 4+ star hotel. Come to Christchurch and experience the style and sophistication of a 4+ star hotel in Christchurch. ... more   less 
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Also Known As:
Novotel Christchurch Cathedral Square Hotel Christchurch

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