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“Not as Cheap as you thought”

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Novotel Christchurch Cathedral Square Hotel
Ranked #20 of 145 Hotels in Christchurch
Certificate of Excellence
GreenLeadersBronze level
Westport, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not as Cheap as you thought”
Reviewed 16 August 2010

Hotel stay was OK and for the $111 is would had been good value, but getting sick of having to pay over the odds for services I would expect to be included in the price or at least being made well aware of when booking. $30 per day for a car park and then another $30 per day for internet in the room is too much. Chuck in a further $15 for a 14 minute phone call made to a South Island number and you have a decent bill on check out. What was really annoying that the booking was made in a hurry with other bookings for the trip and it wasn't till the last day that we wondered had we already paid for breakfast. No mention of it or where the restuarant was in check. Don't want to sound like a cheap skate but felt someone was taking the p*** a bit.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gazelle12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RevChC, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, 1 September 2010
Dear Gazelle12,

Thank you for taking the time to share your Novotel Christchurch stay with us - as it is only through guests such as yourself who take the time to share their experience that we are able to constantly monitor and improve our guest experience.

Gazelle12, I am thrilled that you were able to book on our Novotel Winter Special, however I am sorry that your stay was not up to your expectations. Unfortuantely due to very limited on site car parking we hire out another car park within Christchurch for our guests vehicles. We then also valet car park all guest cars and this is why there is the $30.00 valet car parking charge.

After receiving your feedback we have also re-highlighted to our reception team the importance of promoting where our guest facilities are - in particular our Square Restaurant and Bar which as you mentioned are on Level 1 of the hotel. In terms of internet pricing, the $29.00 price does offer 24 hours of internet access, however we are also delighted to offer 3 I Mac stations in our lobby area which offer complimentary internet for all of our in house guests. Alternatively, our Executive Tower rooms also all include complimentary internet access in the room rate.

Gazelle12, I do hope we have the opportunity to welcome you back to the Novotel Christchurch in the very near future. Thank you once again for taking the time to share your experience with us.

Kind Regards,

Roberts Ejubs
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (151)
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Dundalk, Ireland
Level 6 Contributor
124 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 16 August 2010

Excellent location in centre of the city. We originally booked only one night but arrived a day early. Staff were great and very accommodating, providing a room at the same agreed cheaper rate. The room was spacious and very comfortable, desk and couch area. Strange bathroom layout, with sink area looking back into bedroom and separate bath/toilet room. Free internet in lobby for 20 mins use. Valet parking was a little pricey though. Very enjoyable stay.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chozz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RevChC, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, 19 August 2010
Dear Chozz,

Thank you for choosing to stay at the Novotel Christchurch and I am pleased to hear that you enjoyed your stay us. I do hope you enjoy the rest of your time in New Zealand and look forward to hopefully having the opportunity to personally welcome you back to the Novotel Christchurch in the near future.

Kind Regards,

Roberts Ejubs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level 6 Contributor
96 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 15 August 2010

One of the better hotels in Christchurch that i have stayed in, mainly because of their PEOPLE ! great staff throughout, reception, restaurant, housekeeping, concierge.

for a new hotel, the rooms are just average, i cannot understand why a new hotel would install a shower over a bath??? it is not only dangerous, but feels kind of stupid showering on a bathtub ! i can understand and accept it if it is an older hotel/motel.

also, they do not replace bath gels and shampoo, so you are expected to live with it and use very little bath gel during your stay

but their PEOPLE carried the my stay and i am returning again next week.

one more thing, the music that is played in the hallways, IRRITATING and disturbing during the night, you are a hotel not a HOSTEL.

Oh, and do not order anything on their overnight room service menu, the chef forgot to leave instructions as to how to prepare and microwave the food properly

  • Stayed August 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edwin11967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RevChC, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, 19 August 2010
Dear Smellyfish,

Thank you for choosing to stay at the Novotel in Christchurch during your recent visit to the South Island. I also really do appreciate you taking the time to highlight some areas of concern for our property and can advise of the following small changes we have made since you were kind enough to highlight some opportunities for us to improve.

In relation to the hallway music, we know turn this off at 9pm each evening so as to avoid disturbing any guests. In relation to the bathgel this should be changed everyday so I have spoken to the room attendant and Executive Housekeeper and reinforced this procedure with our Housekeeping team. And in relation to the overnight room service menu, our night team have also been retrained on how to cook all of the overnight menu.

Smellyfish, I am also sorry about the inconvenience of your room haveing a shower over the bath. Half of our new tower rooms offer this option, whilst the other 50% of our tower rooms have rain showers only.

Smellyfish, on your next visit to Christchurch please contact myself personally to make your reservation as i would be delighted to extend to you a complimentary room upgrade. Thank you once again for choosing to stay at the Novotel Christchurch and I do hope I have the opportunity to meet you in person in the very near future.

Kind Regards,

Roberts Ejubs
General Manager
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Adelaide, Australia
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 August 2010

Great location right in the middle of town, friendly and helpful staff even at 11.30pm at night when we arrived, excellent value for money, very clean and new. Rooms a little on the small side but everything else out weighs this! Would stay there again

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shellynel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RevChC, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, 19 August 2010
Dear Shellynel,

Thank you for taking the time to share your views on the Novotel Christchurch after your recent stay with us.

I am delighted you enjoyed your stay with us and I do hope I have the opportunity to personally welcome you back to the Novotel Christchurch in the very near future.

Shellynel, our tower rooms are 31 square meters in size and this is above the normal hotel size. I do however note your feedback on your impression of the size of the room and if we do have the opportunity to welcome you back may I reccommend one of our Historic Heritage rooms which are up to 55 square meters in size and which also feature high ornate ceilings as well.

Shellynel, thank you once again for choosing to stay with us and also for taking the time to share your experience with fellow, like minded travellers.

Kind Regards,

Roberts Ejubs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 6 Contributor
97 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 5 August 2010

Very comfy rooms in the centre of Christchurch, looking out over Cathdral Square and shops. We had views to the Southern Alps in the distance and were able to walk everywhere over this short holiday weekend. Less than 10 minutes to the Art Gallery and cafe and we were able to walk to Oasis Restaurant for our celebration dinner.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Viaggio46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 6 Contributor
120 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 1 August 2010

With great views of the Cathedral, a top-notch staff that provides 5 star service, a fabulous in-house dining restaurant, clean, comfortable rooms, superb location, there is nothing to be said but stay here if you are in CC!

  • Stayed July 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank globetrottertoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RevChC, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, 19 August 2010
Dear DCjourneygirl,

Thank you so much for taking the time to share your Novotel Christchurch Cathedral Square experience with other travellers. I have shared your most positive feedback with our entire hotel team and I can assure you we all greatly appreciate it.

DCjourneygirl, I do hope I have the opportunity to personally welcome you back to Christchurch in the very near future and extend to you the high level of friendly and professional service in which we all pride ourselves.

Kind Regards,

Roberts Ejubs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level 5 Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 26 July 2010

We stayed here for a night during our honeymoon. There cannot be a better location in Chrictchurch to stay. The room gave a clear view of the Cathedral. The room was large and the bathroom was large enough to make a separate room in itself. :). The staff was very friendly. I booked the hotel online and make a mistake in dates. By the time I realized the mistake, the book date was already past. I mailed the hotel staff and they happily moved my booking to the correct date. Not only that, we got a good wishes card from the hotel manager in our room. These small things do not cost anything but leaves a huge impact and can revamp the mood completely. I recommend the hotel to other travelers.

Stayed July 2010, travelled as a couple
Helpful?
1 Thank gp4titan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Christchurch Cathedral Square Hotel

Property: Novotel Christchurch Cathedral Square Hotel
Address: 52 Cathedral Square | Central City, Christchurch 8011, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Christchurch
#16 Business Hotel in Christchurch
#17 Luxury Hotel in Christchurch
#32 Family Hotel in Christchurch
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Novotel Christchurch Cathedral Square Hotel 4.5*
Number of rooms: 154
Official Description (provided by the hotel):
Spoil yourself in this new, stylish 4+ star hotel. The Novotel Christchurch Cathedral Square (re-opened 2013) is elegantly positioned alongside the original Christchurch Cathedral. The hotel boasts 154 spacious rooms and suites, from modern and contemporary to charming and cozy, everyone will be delighted. All rooms are complimented with the modern day comforts and amenities that one has come to love and expect from this international 4+ star hotel. Come to Christchurch and experience the style and sophistication of a 4+ star hotel in Christchurch. ... more   less 
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Also Known As:
Novotel Christchurch Cathedral Square Hotel Christchurch

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