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“The Garden Hotel, Christchurch, NZ” 4 of 5 bubbles
Review of The Garden Hotel

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The Garden Hotel
Ranked #81 of 148 Hotels in Christchurch
Devizes
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“The Garden Hotel, Christchurch, NZ”
4 of 5 bubbles Reviewed 25 March 2013

We had two nights at this hotel. The room was clean and spacious and was well prepared for the following night. Good access to the centre of Christchurch and beaches to the north of the city. A extra bonus was the restaurant with its buffet style eat-as-much-as-you-can. The price was easily comparable with restaurants we found in Merrivale. Good value.

  • Stayed February 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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61 reviews from our community

Traveller rating
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    13
    6
    7
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Tauranga, New Zealand
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 25 February 2013

We found it difficult to book any accommodation in Christchurch. This hotel was a bit out of town but in-between the airport and New Brighton beach which we wanted to visit. We booked and stayed economy and got what we paid for. The room was clean and roomy but a little dated. Kitchenette and bathrooms renovation would make this a great place to stay. We only used the place for a sleep really after a late flight, then we were off to other South Island destinations.

  • Stayed December 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank treajules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 9 January 2013

I have frequantly stayed in motels/hotels in both New Zealand and Australia over the last five years. This is the first time I have been compeled to write a review. Rooms well below acceptable standards. Cleanliness an issue along with room layout. Bathrooms dirty and paint peeling from skirtings - booked a two bedroom unit only to find a curtain seperating queen bed and single beds with the main bed in the lounge - no side tables on the beds - kitchen had a very small bench top oven and was dirty - however there was a small pot to boil an egg. Would not recommend this establishment for either the business traveller or family.

  • Stayed January 2013
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank kerrez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden H, Front Office Manager at The Garden Hotel, responded to this review, 25 January 2013
We are sorry to hear that your stay at the garden hotel was an un-enjoyable one.
After reviewing your comments I can confirm that the room type you were booked into was a standard family room – 2 bedrooms. This booking was made online and has a room description along with photos on the website.
Two bedroom Motel Suites are quite different from this.
Maintenance issues – such as; paint jobs are currently being dealt with.
The mini stove is an old style and we are currently looking into replacement units for all rooms that have one.
Kitchens are only provided with enough items for short stays, which motel units are intended for.
Housekeeping has been informed that more care must be taken in rooms to ensure all areas are of high cleaning standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Christchurch hotels

Beaconsfield, Victoria, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 26 November 2012 via mobile

This is a large budget motel popular for tour groups. We were not on a tour stayed several nights.

Room was clean to start but only towels cleaned daily, and beds pulled up,roughly. Bathroom was not cleaned nor dirty crockery washed.

We were promised 1 hour free wi per day, when first voucher ran out reception refused to provide new voucher. Complementary milk only provided for first day, had to be purchased for making tea when it had run out.

Restaurant food was very poor breakfast was appalling . Toast was stale. We did not eat here again. Restaurant kept hours for tour groups and had stricter hours.

Location good and within walking distance of shopping centre with quality eateries. Motel is budget price so popular. Reception staff not helpful. We would never stay or eat here again.

Stayed November 2012, travelled as a couple
Helpful?
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden H, Front Office Manager at The Garden Hotel, responded to this review, 27 December 2012
We are sorry to hear that your stay at the Garden Hotel was un-enjoyable.

Thank you for bringing these complaints to our attention so we can rectify the situation.

Housekeeping has been advised to take more care with room services; our room services do not include cleaning dishes in a motel room with cooking facilities.

Wi-Fi and milk is complimentary on check in only and clearly states this on our sign at reception and the in room compendium. Internet plans and pricings are also included on signage/ compendium.

We have discussed with the owner and he agreed to amend our policy. We thank you for bringing this to our attention and we now offer; x1 milk complimentary per day upon request.
Wi-Fi voucher of x1 hour or less; is complimentary once per day upon request.

Restaurant complaints have been passed onto restaurant management regarding breakfast. A buffet style breakfast is subject to availability. Restaurant is unable to offer breakfast at a later time in the morning due to the restaurant opening at 11.30am for lunch sittings. The Restaurant is not just for tours; it is a popular buffet restaurant for lunch and dinner, in Christchurch for families, elderly and large groups.

All food is prepared fresh per sitting and is kept in warming trays. This may explain why the toast wasn’t to your standard. We do offer continental breakfast delivered to your room as another option and have a café onsite available for light food fare from 9am – 4pm.

It is unfortunate that reception staff were found to be unhelpful as we pride ourselves on customer service and staff concerned will be reminded of this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Zealand
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed 17 August 2012

I chose to stay here because I needed to be reasonably close to the Burwood Hospital, but as it is not particularly close and I needed a car to get to the Hospital, I wish I had chosen to stay elsewhere.

I stayed in a motel unit, and did not use the restaurant facilities. Positive features are that it is very quiet, its location on a main route into town is convenient, it is easy to find from the airport or road north, is close to a mall, and next door to a liquor shop.

Negatives... the large sliding doors open out onto the shared car parks so to get any natural light you lose all privacy. Once the curtains are closed the lighting in the unit is awful (apart from the bathroom) - flickering halogen lights and dim wall lights that make reading impossible. The bedding was terribly stained, the couch ripped, the bathroom shower had a very strange arrangement of wooden slats in the base and the dishes were greasy. There was a tour group staying one night and members ran around yahooing and banging on doors. I know this isn't the motel's fault, but be aware that groups stay and the inevitable pack mentality comes out. One nice touch was that newspapers were delivered but they blow away from the doorstep.

Upon checking in there was noone on duty and I had to ask someone in the cafe to help me. I wasn't offered other services such as internet access, or told about the restaurant, or told what to do in case of an earthquake. Not all visitors to Christchurch read the in-room guide. I didn't feel at all welcomed.

This was a really down-maret experience that could be improved by new furnishings and bedding, installation of livable lighting and better atention to kitchen cleaning. No, I wouldn't go back.

  • Stayed July 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Bryncat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden H, Front Office Manager at The Garden Hotel, responded to this review, 27 August 2012
Garden Hotel welcomes any constructive feedback, we are sorry to hear that your experience here was un-enjoyable.
Given the circumstances in Christchurch city, we are currently the only hotel/ motel open on the east side of town that is close to Burwood Hospital.
The particular room type you are referring to, offers either sliding doors that open onto a small courtyard area, or lawn area. Rooms that open to lawn areas tend to be more private.
We have implemented improvements to rooms which include;
Triple sheeting with new bedding and upgraded couches in rooms, wooden slats are provided in the showers to prevent slips.
A new House keeping system has also been implemented to ensure that rooms are double checked for cleanliness. Newspapers are now delivered with rubber bands around them, so no more runaway pages. We have a phone on us at all times for all departments to contact us if Reception is required at the front desk.
Signage is always provided when a receptionist is unavailable; due to the busy nature of our job we may be from time to time called to assist a guest and cannot always be present at the desk. I assure you that we are not away for long periods of time.
In each room the compendiums do provide information about our facilities as well as a map that shows evacuation areas and information pertaining to earthquake evacuation procedures. We have found at check in that guests are often overwhelmed with information regarding earthquakes and facilities. As such prefer to call us direct from room or refer to the compendium. We do also have quick reference sheets located in each room that provides that information - for those that prefer not to read the compendium.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 31 March 2012

Went for Sunday lunch smorgasbord, found to be below average. Service slack. Food below average. Lighting above table flickers all the time, seems all the lights were the same. Would avoid this place if I can

  • Stayed March 2012
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Ajhacket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 20 February 2012

Stayed here for Two nights over the weekend.

The accommodation here is what is rated, it's average. It's no Palace, but it's neither a brothel.Me and my friend arrived late, and we found our keys were plastered to the window. Which is fine, but could of easily been taken by passer buys if given the opportunity,

We stayed in Room 211, and for under $100 a night, it did it's job. The room is reasonably spacious, and beds made well, there is storage facilities, and limited Sky TV (pay TV). The Bathroom was well cleaned, and has a great shower unit. The kitchenette doesn't provide full cooking amenities, but at $85, we didn't expect that. There is a court yard out the main front doors, ample car parking, which makes accessibility great, but if your driving a larger car or a SUV, do be careful of other cars around you as I had to manoeuvre out very cautiously.

Upon the second night we stayed here, we stayed in room 315, known as the "deluxe" suites, for an extra $15, there wasn't alot of additional amenities, infact, it was a downgrade, no sky television, no sink for the kitchen, and no sofa/couches. The view is of the rest of the hotel and the pool in which they are constructing. If you are a smoker, you are to smoke outside the Balcony which overlooks council flats and some abandoned houses, not the most pleasant view in the world. The rooms look dated, and could do with a bit of sprucing up, our window had cobwebs on the sill, and a jiggly catcher. overall, the room was clean and the beds well made, as was the bathroom.

The deluxe rooms are quite noisy, due to them being built up like a Russian style apartment complex, the building is concrete and the noise echoes throughout, even with the doors shut, and a few bars close by generate enough noise, so if your wanting a perfect nights sleep, I'd suggest to keep away from these "deluxe" rooms, and go for the cheaper option.

Overall, We continue to stay here, because the service is good and the rooms are very affordable, especially if your on a budget and your not to fussy about your accommodation.

The Hotel complex itself has ALOT of potential, it just needs alot of TLC, however alot of parts are dated and could do with a big spruce up in terms of both it's external and internal appeal.

Room Tip: Inquire about the rooms which are only ground level ie, room 211 ect, these are cheaper but the valu...
See more room tips
  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Linton C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Garden Hotel

Property: The Garden Hotel
Address: 110 Marshland Road | Shirley, Christchurch 8061, New Zealand
Phone Number:
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #81 of 148 Hotels in Christchurch
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Garden Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Garden Hotel is conveniently situated minutes away from the Palms Shopping Mall. The hotel features 62 hotel/ motel rooms. We have rooms that are suitable for families, tourists, sports groups/ teams, business or corporate travelers that are visiting the "Garden City". Our units are quiet and we have a spacious free car parking available.Our hotel units are fully installed with air conditioning. For wine and dine options, you could choose from the different facilities that we have - Garden Restaurant (Buffet) GBC -Garden Bar & Cafe. We are only 5 minutes drive away from the heart of the city where you can take a stroll along the picturesque Avon River, from which the views of the Southern Alps can be seen. ... more   less 
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