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“If you require internet, do not stay here”

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Mercure Dunedin Leisure Lodge
Ranked #28 of 61 Hotels in Dunedin
Reviewed 18 April 2014

The hotel itself is average but I dont think it claims to be a 5 star so you can overlook that to an extent. I personally had so many problems with the internet I would never stay here again. 30 minutes 30 minutes comes with your room per day, mine ran out in less than 5 minutes and they did nothing to help except offer me the opportunity to buy more. I spent $30 on internet that was supposed to last 24 hours, it didnt and to fix this seemed to be out of the scope of the reception staff. After 3 complaints at the counter without any apology, just basically a 'what did you expect, our internet is terrible' admitted the staff on the desk, they finally got it working. I had wasted so much time by this stage it wasnt worth the effort.

  • Stayed: April 2014, travelled with family
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Thank alwaysadventuringoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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341 - 347 of 666 reviews

Reviewed 15 April 2014

We've just spent the past month travelling around NZ and this was by far our worst experience in accommodation. Its a very poor standard in the Accor range of hotels. The waiter didn't even ask why we didn't eat our meals (dripping in oil and tasteless), needless to say we has breakfast in town. Our securely locked door flung open in the middle of the night, there was a street brawl for over an hour at midnight. The only ventilation was the window (no air-con) so you had to put up with the noise regardless. Very disappointing!

Stayed: April 2014, travelled as a couple
Thank Amanda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Martin3344
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 13 April 2014

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Kiwiinausie
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 6 April 2014

I booked and paid for a disability room for my son and myself. No one helped us with our bags upon booking in though staff walked passed a woman navigating a wheelchair and carry bags except for a guest who held the door open. Secondly having travelled over three hours and returning home the following day a good night sleep was needed. Unfortunately there staff noises as the room was next to the kitchen and toilets. A truck parked outside our room left at approx. 3am and the kitchen staff were back again early in the morning. I told the reception with a short apology. Again no one offered to assist with the bags or wheelchair upon leaving.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank 60sgirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureLeisureLodge, Front Office Manager at Mercure Dunedin Leisure Lodge, responded to this reviewResponded 13 April 2014

My apologies for not receiving any assistance with your luggage. I have instructed the reception staff to make sure they check if guests would like any assistance. At Mercure we strive to provide a superior service experience for every customer; therefore your feedback in very important to us. Once again I am sorry that your experience did not meet expectations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2014

We stayed here for one night. At first we were given a room on the first floor facing the street which was a bit noisy. On request, the staff quickly found us a room on the ground floor in the other wing which is much more quiet. There is no lift, and we really appreciated the staff helping us with the luggage. A lovely garden is right outside of the room in front of you that you can simply take a walk in early afternoon and morning.

Here a special Scottish evening meal was served with bagpipes, great food and special Haggis Ceremony and gift. Very enjoyable.

  • Stayed: March 2014, travelled as a couple
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Thank Kenneth N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014

  • Stayed: March 2014, travelled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank YorkieQT
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Dunedin Leisure Lodge

Address: 30 Duke Street | P.O. Box 8024, Dunedin 9041, New Zealand (Formerly Dunedin Leisure Lodge)
Region: New Zealand > South Island > Otago Region > Dunedin
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#18 Luxury Hotel in Dunedin
#23 Business Hotel in Dunedin
Price Range: £80 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Dunedin Leisure Lodge 4*
Number of rooms: 76
Official Description (provided by the hotel):
Dunedin's Garden Hotel. 76-Rooms in relaxed garden setting. Adjacent to Dunedin Botanic Gardens; short stroll to Otago University, Stadium, Hospital, the city's dynamic shopping centre, and visitor attractions. Easy access from State Highway 1, plenty of complimentary off-street parking. McGavin's Restaurant and Bar, offering contemporary cuisine using fresh local produce. Conference rooms. ... more   less 
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Also Known As:
Mercure Leisure Lodge Dunedin Hotel Dunedin
Mercure Leisure Hotel Dunedin
Accor Leisure Hotel Dunedin

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