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“Good rest after a long journey”

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Scenic Hotel Southern Cross
Ranked #14 of 57 Hotels in Dunedin
Penang Island, Malaysia
Level Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Good rest after a long journey”
Reviewed 22 December 2011

We arrived in Dunedin after traveling for about 8 days in a big group and I loved this hotel. It was value for money. The beds were such a relief after many days on the road and extremely comfortable. We booked a standard room and I have no complaints about it even though the view was that of the hypermarket opposite. The casino is just nearby and there is a delightful bar.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ladybeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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745 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Aberdeen
Level Contributor
210 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 20 December 2011

Our tour group stayed for 2 nights. We found the hotel ideally placed for getting out and about. Our room was comfortable and very quiet at night. Breakfast was good, as was the one evening meal we had in the hotel. Service was very pleasant and generally more efficient than many of the hotels we stayed in over a 5 week period.

Room Tip: If you need a quiet room, ask staff for advice - some sides of the building appeared to be more pron...
See more room tips
  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkshire
Level Contributor
135 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 17 December 2011

Part of the Thomas Cook Tour. Room 374 overlooking the car park. Central location for amenities. Good bathrooms. Good hearty breakfast.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sleekpeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 December 2011

arrived late checked mini bar contents items short went to bed and nearly rolled out as mattress was very worn out on the side while the center was very high the worst bed i have ever slep in. room amenites not replaced. would not stay again. all i look for is a clean room and a good bed.

  • Stayed December 2011, travelled solo
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
Thank abc123001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 November 2011

We stayed here for a quick overnighter to see Elton John. Room and bathroom was ok although the bed was extremely comfortable. Our stay was ruined by consistently poor reception service. We apologies profusely to the staff for making their lives so difficult by wanting to check in and check out. Their lives would clearly be much easier without guests wanting to be served.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vicster8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Otorohanga, Waikato, New Zealand
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 November 2011

We stayed here as part of an Air NZ Mystery break. First impressions were not so good. The parking was definitely not what i would have expected from a 4.5 star hotel! Having to park your own car underground, and then walk up a steep ramp (with not a lot of room if there is a vehicle using it) then across the drive in the rain to get to reception - not something i have experienced before of a hotel with this rating. Then to be charged for this 'service' as well!
Reception staff were friendly and asked if we would like a news paper the next morning (which didn't arrive so had to go to reception to collect it) The room itself looked nice but a bit dated in places. Clean enough but dirty glasses in the minibar and the 'do not disturb' sign was grotty. I left this clearly on the bench dirty side up but the next day it had been returned to the door. Nice bed and bedroom furniture though.
The restaurant looked nice but we did not eat there as there was no price for the breakfast in the room information and after the parking charge we thought it would be very high.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 13 November 2011

We stayed two nights in November. We booked and paid for the accommodation some months ago. When we booked, a key factor was there being off-street parking at no charge. When we arrived at the hotel, we were told we now had to pay an additional car park charge of $11.50 a day. We expressed concern at this and were told, by the receptionist, we would need to speak to the duty manager the following morning. Through our being very firm, when we checked out, the charge was waived.
The stay was also coloured by the staff on reception in the evening when we arrived being frosty and unwelcome. Our room this time was a dark, cramped little box which mostly looked out onto a brick wall. The room was close to the lifts and we could hear word for word all the conversations as people waited for their lift. Even though we had booked on line through wot-if, the room was very poor value for the room rate. The room was a bit shabby and knocked around. Thick glue had been used in the bathroom to keep some things in place. It was not that clean. The shower pressure was extremely weak.
Not a good stay, though the person on reception when we left handled our complaints well.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandy2027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard B, Manager at Scenic Hotel Southern Cross, responded to this review, 14 November 2011
Dear Sandy2027,

Unsure how the confusion arose surrounding our advertised Wotif parking rate of $11.50/day but pleasing to see that this charge was ultimately not past on to you ... Disappointing to read the room issues encountered as I have little doubt that had these been raised with Reception on your 1st night we could have remedied, which in the least could have meant a room move to more suitable option.

Yours in hospitality,

Richard Bungeroth
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scenic Hotel Southern Cross

Property: Scenic Hotel Southern Cross
Address: 118 High Street, Dunedin 9016, New Zealand
Region: New Zealand > South Island > Otago Region > Dunedin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Dunedin
#13 Business Hotel in Dunedin
#16 Family Hotel in Dunedin
#19 Romantic Hotel in Dunedin
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Scenic Hotel Southern Cross 4.5*
Number of rooms: 178
Official Description (provided by the hotel):
Dunedin’s largest and most prestigious hotel, the Scenic Hotel Southern Cross, enjoys a premium location in the heart of the city. Just a short walk from the Octagon, railway station, theatres, shops, and close to Otago university, it is the perfect location from which to explore Dunedin. Your every comfort is well provided for, with 178 attractive rooms and suites, extensive hotel facilities, and a very high standard of service. As our guest you will enjoy: A choice of room styles, including standard rooms and sumptuously furnished suites up to a four-star-plus standard, with quality room amenities. Superb dining options in our selection of restaurants, cafe and bar. High quality hotel facilities for business and pleasure, including extensive conference and meeting facilities. ... more   less 
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Also Known As:
Scenic Hotel Dunedin

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