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“Totally Awesum”

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Scenic Hotel Southern Cross
Ranked #13 of 61 Hotels in Dunedin
Certificate of Excellence
Reviewed 5 April 2012

Great Location - Everything was within walking distance.

The bed was "Fantastic" Very Very comfortable. We all having problems sleeping. I could not believe that I feel asleep 15 mins after hitting the sheets.
In the morning I ripped the bed apart to find out what the secret was. The pillows, featherbed topper - you can't go wrong.
Not having the reset the clock - "Pure Magic"
My Room - Totally Awesum. Highly recommend it to all other travellers.

Room Tip: Leave it to the counter staff - they know what they are doing.
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  • Stayed: February 2012, travelled solo
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Thank oldtrout69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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684 - 690 of 786 reviews

Reviewed 1 April 2012

I must admit...I stayed here to be at the Casino.
Didn't expect much other than the standard ... however was very pleasantly surprised!
I was met (by chance) by one of the front of house staff in the car park, and he carried my bags to my room.
The room was amazing with beautiful views over the bay. It was very spacious and comfortable. Later, after dinner and a little flutter, I was to find out the best part of the room. THE BED! Wow! It was soooo comfortable I was regretting the early meeting that I had arranged and was racking my baring for two good excuses...one to meet my customer later and the other for reception to check out late ... :)
I will definitely stay here next time I am in town.

  • Stayed: March 2012
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Thank johnroseworldwide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2012

Front desk / customer service were excellent, really welcoming, efficient, friendly and went out of their way to adjust to changing travel plans (Renee and Michael). I felt instantly at home, thanks to such friendly service. Good facilities, pleasant clean room (although quite small for a King). Prices for this hotel seem to be quite variable, but for $150 per night I was very happy with this hotel and would stay again without hesitation and recommend to friends.

  • Stayed: March 2012, travelled on business
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Thank Mo0o0o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2012

Had 3 nights here last week and found it to be a very good experience. The rooms are nicely renovated and the bathrooms are spacious and clean with all the usual amenties.The buffet breakfast was good with plenty of options.The staff were all extremely professional and curteous.

  • Stayed: March 2012, travelled with friends
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Thank PennyT117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2012

Stayed here on the recommendation of a friend and although the location was great, I was really let down by the service on reception (didn't have right information when required and were pretty unfriendly) and the drab rooms. You feel like you are arriving into a mediocre hotel in the lobby and this impression doesn't fade. Room was clean but really dreary, couldn't wait to leave. Only thing I liked were the toilettries!!

  • Stayed: March 2012
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Thank ChezNoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard B, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 19 March 2012

Dear Cheznoi

Disappointing to read that you felt let down by our Reception staff and generally found us to be "drab" at Scenic Hotel Southern Cross. This is definitely not the perception we wish to create as we pride ourselves on extending warm, friendly and knowledgeable service.

Yours sincerely,

Richard Bungeroth
Acting General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2012

Great location but let down by Food and Beverage staff. Go somewhere else to dine. The bar staff answered "Dunno" and just handed over a menu when asked about which Central Otago wines they had (only two) and it got worse from there. The chef doesn't know how to cook lamb and although the Maitre'd did very well to try and remedy the situation he shouldn't have been put there in the first place. The lamb we sent back was many times more well done than we asked for and it was "nouvelle cuisine" before we started - when it came back it was nicely cooked but less than half of what had originally been served. Obviously the chef was unhappy. Couple that with some fairly dodgy hygiene in the bar - wiping the outside of a freshly poured beer with a teatowel that was soaking up spills from the bar and you have to wonder how they got 4 1/2 stars. They must self-rate.
Add in the fittings in the rooms that didn't work, a dirty sink in the bathroom and they are certainly not worth the money they are asking.
We'll stay elsewhere next time.

Room Tip: Try somewhere else
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  • Stayed: February 2012, travelled on business
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Thank Farben1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard B, General Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 6 March 2012

Dear Farben1960,

Sincerest apologies for what can only be described as an inexcusable comedy of errors!

I will get straight to the point ...

Rest-assured that the necessary corrective action in the form of counselling and training of all Port's O'Call Restaurant staff into living the value of "personalised service" and empathy in "putting yourself in the shoes of our valued guests" has been reinforced. Our team of Chef's have taken onboard your comments about how poorly your Lamb was cooked ... This should never have been a problem in the first place, and the briefing to all service personal going forward is to over exceed portion size expectations should they find themselves in a similar situation in future.

Whilst we will continue to dry any wet beer glass with a tea towel, point taken as well, about ensuring that any "wiping" contributes to a guest perception of excellent hygiene and quality, and not one of "dodgyness".

Glad I was able to chat with you in person and extend remedy after reading your valued posting, as it is only through feedback like this that we can continually improve as a Hotel.

Yours in hospitality,

Richard Bungeroth
Acting General Manager

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Reviewed 27 February 2012

Very comfortable hotel and a great location

Meals, dinner and breakfast were very good

Strange layout to get to the room via the casino foyer and then to the correct lift was sometimes confusing.

  • Stayed: February 2012, travelled as a couple
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Thank Colint50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Scenic Hotel Southern Cross

Address: 118 High Street | Cnr Princes & High Streets, Dunedin 9016, New Zealand
Region: New Zealand > South Island > Otago Region > Dunedin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Dunedin
#13 Business Hotel in Dunedin
#16 Family Hotel in Dunedin
#19 Romantic Hotel in Dunedin
Price Range: £82 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Scenic Hotel Southern Cross 4.5*
Number of rooms: 178
Official Description (provided by the hotel):
Dunedin’s largest and most prestigious hotel, the Scenic Hotel Southern Cross, enjoys a premium location in the heart of the city. Just a short walk from the Octagon, railway station, theatres, shops, and close to Otago university, it is the perfect location from which to explore Dunedin. Your every comfort is well provided for, with 178 attractive rooms and suites, extensive hotel facilities, and a very high standard of service. As our guest you will enjoy: A choice of room styles, including standard rooms and sumptuously furnished suites up to a four-star-plus standard, with quality room amenities. Superb dining options in our selection of restaurants, cafe and bar. High quality hotel facilities for business and pleasure, including extensive conference and meeting facilities. ... more   less 
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Also Known As:
Scenic Hotel Dunedin

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