We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great customer service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Scenic Hotel Southern Cross
Ranked #12 of 61 Hotels in Dunedin
Certificate of Excellence
Reviewed 17 July 2013

We recently stayed at the Hotel following a night time cancelled Virgin flight. The staff did a fabulous job of handling a stressful situation. There was a large degree of confusion regarding alternate flights the following day, and through the night the Manager worked tirelessly to try and work things out with the airline. He did a fabulous job making a stressful situation for a plane load of passengers as stress free and comfortable as possible. Comfy beds, great buffet breakfast and staff that definitely go the extra mile. I usually don't stay here when in Dunedin, but the management were so fabulous it's definitely my new Dunedin accomodation.

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travellergirlies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 23 July 2013

Dear guest

We really appreciate your positive feedback regarding your stay and are so glad we were able to make a stressful situation that little bit more manageable and comfortable. Thanks again for taking the time to write a review and we look forward to hosting you again next time your in Dunedin.

Kind regards
Kate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (799)
Traveller rating
Traveller type
Time of year
Language
  • More languages

561 - 567 of 799 reviews

Reviewed 4 July 2013

Geeat hotel, really conveniently located, conmfortable, well appounted, fantastic staff, and great food.
You even get a little bag to take home you unused toiletries in!
All of which is why I keep going back.
Graeme Purches
TrustPower

Room Tip: Main wing is quieter unless you have a room on an inside wall. The local council has a noisy street...
See more room tips
  • Stayed: July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Graeme P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 7 July 2013

Dear Graeme

Thanks so much for posting a review for us, it means so much when one of our longest staying valued regulars can let the world know what we have to offer and why it is you keep returning. Thanks again and look forward to seeing you again soon.

Many thanks
Kate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2013

We where down for a conference our rooms where lovely.. The staff where helpful and very friendly... The meals where of very high standard.. All in all a great experience and would recommend this Hotel plus you have direct access to the Casino if you want as its inside the complex.

  • Stayed: July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jason T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 11 July 2013

Dear Guest

So glad you enjoyed your rooms and the features of the hotel, we really appreciate all of your complimentary comments and for taking the time to post feedback. Look forward to hosting you again in the future.

Kind Regards, Kate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2013

Went to Dunedin to see our son and stayed at the Scenic for the 1st time. Great hotel, excellent staff and food, great breakfast and the staff were great dealing with some " rude patrons with bad manners". And like others have stated the bed was so comfy I came home and tried to buy an underlay the same, I just keep thinking out how you just sink into the bed. Great experience and would definitely stay there again.

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank fluffitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 4 July 2013

Dear Guest

Thank you very much for taking the time to post a review. I'm delighted to hear that you enjoyed your stay so much and that you were impressed with the staff. We're thrilled to be able to offer our fantastic new Scenic wide bedding on our Scenic site's Gift Shop should you wish to 'take your bed home with you". Thanks again and we look forward to hosting you again in the future.

Kind Regards
Kate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2013

Good room with an effective heater, and was it needed! The bed and pillows were a bit too soft for my liking but the room was quiet and I slept well. Plenty of character and atmosphere throughout the building. Great breakfast. Good location, near the Octagon and a number of small bars.

Room Tip: My room had no view (looked into a yard). Room with a view would be a good idea.
See more room tips
  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 4 July 2013

Dear Guest

Thank you for your review, and your postive comments regarding the hotels breakfast, location and the buildings character and atmoshere. I'm pleased you had a comfortable stay with us and hope to welcome you back in the future.

Warm Regards
Kate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2013

We had a comfortable stay at the Southern Cross. Was it a luxury hotel? No. Was it the best hotel I've ever stayed in? No. But, it was fine for a three night stay in Dunedin. The staff was nice, and the restaurants were good, but not a fabulous hotel.

  • Stayed: January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JRWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 25 June 2013

Dear Guest

Thank you for taking the time to add a review, we're happy you had a comfortable stay for the 3 nights you were here and had the opportunity to dine in our restaurant.

Kind Regards
Kate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2013

Stayed recently on business and very pleased with the experience. Checkin very friendly, all staff very polite and helpful. Well appointed rooms and bathrooms. The bed....well I couldn't stop talking about it and neither could my colleagues about theirs! Soooo soft and cosy! Just perfect after a cold winter's day. Breakfast was extremely tasty with a good selection of hot and cold items. Easy parking at the back of the property. I really was extremely pleased with everything about the stay - I think that I was expecting to be underwhelmed in Dunedin and couldn't have been more wrong. Location was not 100% central but then everything is so close in Dundedin and I was in the Octagon after a few minutes brisk walk. Definitely will be back and recommend for business and leisure.

  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Annabel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 25 June 2013

Dear Guest

Thank you very much for all of the lovely comments you had to make about the hotel and your stay. We really value you taking the time to enter a review. And yes we have had so much great feedback about our bedding system which is just fabulous to hear. Great to know you will be back and would reccommend us to your friends and colleagues. We look forward to hosting you again soon.

Warm regards
Kate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Dunedin hotels
0.2 mi away
Scenic Hotel Dunedin City
Scenic Hotel Dunedin City
#11 of 61 in Dunedin
776 reviews
1.0 mi away
Bluestone on George
Bluestone on George
#1 of 61 in Dunedin
747 reviews
0.5 mi away
The Victoria Hotel Dunedin
Show Prices
Show Prices
Show Prices
0.4 mi away
Kingsgate Hotel Dunedin
Kingsgate Hotel Dunedin
#39 of 61 in Dunedin
397 reviews
6.2 mi away
Larnach Castle Lodge
Larnach Castle Lodge
#7 of 61 in Dunedin
637 reviews
0.1 mi away
Distinction Dunedin Hotel
Show Prices
Show Prices
Show Prices

Been to Scenic Hotel Southern Cross? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Scenic Hotel Southern Cross

Address: 118 High Street | Cnr Princes & High Streets, Dunedin 9016, New Zealand
Region: New Zealand > South Island > Otago Region > Dunedin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Dunedin
#13 Business Hotel in Dunedin
#16 Family Hotel in Dunedin
#19 Romantic Hotel in Dunedin
Price Range: £79 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Scenic Hotel Southern Cross 4.5*
Number of rooms: 178
Official Description (provided by the hotel):
Dunedin’s largest and most prestigious hotel, the Scenic Hotel Southern Cross, enjoys a premium location in the heart of the city. Just a short walk from the Octagon, railway station, theatres, shops, and close to Otago university, it is the perfect location from which to explore Dunedin. Your every comfort is well provided for, with 178 attractive rooms and suites, extensive hotel facilities, and a very high standard of service. As our guest you will enjoy: A choice of room styles, including standard rooms and sumptuously furnished suites up to a four-star-plus standard, with quality room amenities. Superb dining options in our selection of restaurants, cafe and bar. High quality hotel facilities for business and pleasure, including extensive conference and meeting facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Ctrip TA, Booking.com, TripOnline SA, Ebookers, Evoline ltd, Hotels.com, LateRooms, HotelsClick, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Scenic Hotel Southern Cross reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Scenic Hotel Dunedin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing