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“Good location, super-comfy bed and a great stay”

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Scenic Hotel Southern Cross
Ranked #14 of 61 Hotels in Dunedin
Certificate of Excellence
Reviewed 9 September 2013

When me and my partner were in town for a night, Southern Cross offered the best accommodation we could of hoped for. Able to check in before two, we had an easy check in and encountered friendly staff. Our room was clean, quiet and very comfy - especially the bed, I didn't want to leave it in the morning. Would definitely stay here again.

  • Stayed: September 2013, travelled as a couple
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Thank Theredqueenreturns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 9 September 2013

Dear Guest

We really appreciate the great feedback you took the time to post for us and we are delighted to hear that you enjoyed your stay in Dunedin and at the Scenic Hotel Southern Cross so much.

Thanks again and we hope to see you back again soon.

Kind regards
Kate

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530 - 536 of 777 reviews

Reviewed 28 August 2013

Good centrally located hotel. The feather matress toppers on the beds are delightful- like sleeping on a cloud! Swift, professional check in & friendly porters to help with luggage. The rooms are a nice size & lovely fluffy white towels. I used the gym on the top floor this time and was very impressed - well equipped and spacious. This is the second time i've stayed here on business and will stay again. Lovely toiletries using natural ingredients. When i stayed previously (end of June) it was very cold in Dunedin and it was a lovely touch to already have the roomed warmed for me.
As a female traveller, i feel very safe in this hotel.

  • Stayed: August 2013, travelled on business
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Thank FionaScorgie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 30 August 2013

Dear Guest

Thank you very much for taking the time to post a review, we're so glad you returned to the Southern Cross Hotel and found it central, comfortable and the staff friendly and professional. It is also really nice to hear that you felt safe with us and that those small touches like the rooms being pre-warmed on a cold night, the towels being fluffy and the NZ toiletries etc are appreciated.

Thanks again and we hope to see you back soon.

Kind regards
Kate

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Reviewed 25 August 2013

A good central place to stay in Dunedin City that is not too far to the Octagan. Staff always helpfull and polite. The restaurant is always good for breakfast but i have never used it for anything else. I always stay here when on business or pleasure.

  • Stayed: August 2013, travelled on business
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Thank Ardie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 30 August 2013

Dear Guest

I'm delighted to hear that you always choose to stay at the Scenic Hotel Southern Cross when in Dunedin. And I thank you for taking the time to give us such positive feedback regarding our staff and breakfast, we really appreciate it.

Thanks again and we look forward to seeing you again soon.

Kind Regards
Kate

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Reviewed 23 August 2013

This was my second stay at the Scenic Southern Cross this year and I wasn't disappointed. Great food and service. Friendly staff. Nice clean room with all the amentities you need and the best is the incredibly comfortable bed. I'll be back! Chris

  • Stayed: August 2013, travelled on business
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Thank Chris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 26 August 2013

Dear Guest

Thank you very much for your great response. I'm delighted that you returned to stay at the Scenic Hotel Southern Cross and will be back again. We are very proud of our great service, food and of course our great new bedding system that all of our Scenic Hotels are now offering.

Thank you again and we look forward to hosting you sometime soon.

Kind Regards
Kate

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Reviewed 18 August 2013

The hotel is nicely situated just outside the very center of the town. Professional and helpfull staff. The owners have clearly forgotten what the main purpose of a hotel is; making sure the guests have a good night sleep. We stayed 3 nights. The first night we were given a room next to the elevators. At 5.30 the first guests started to wake up and use the elevators. It was like sleeping in the engine room of an ocean liner. The helpfull staff gave us another room in the other wing the next two nights. Unfortunately again streetside. Thanks to the single glazing (2013!) we enjoyed all the students brawling after their parties on the street until about 6 in the morning. That's when the busses and cars took over. The bed itself was too soft in both rooms. The bathrooms could use a revamp with the toilets (cheap plastic seats), sinks and showers all being at midget level. Breakfast was good. If I would come back here I would only do this if I could get a room at the backside of the hotel.

Room Tip: Ask for the least noisy room, probably the other side of the street and from the third level up.
  • Stayed: August 2013, travelled on business
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Thank NienkeandHans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 21 August 2013

Dear Guest

Thank you kindly for your feedback we're glad you found the staff to be professional and helpful and were able to enjoy a good breakfast throughout your stay. We are very lucky with the central location of the hotel with it being nicely situated for all major amenities.

We hope to see you back at the Scenic Hotel Southern Cross or any of our other properties in the future.

Kind Regards
Kate

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Reviewed 14 August 2013

We love staying here as the g
Rooms are generous and very clean, and the staff are wonderful. The food is great...no complaints at all.
It is very convenient to central Dunedin, so in easy walking distance to almost everything.

  • Stayed: July 2013, travelled as a couple
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Thank Debbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 16 August 2013

Dear Guest

We absolutely love getting great feedback from posts such as yours! It makes us even prouder to do the job that we do. We're so glad you love staying at the Southern Cross Hotel and are very grateful that you have taken the time to add a reveiw.

Look forward to hosting you again soon
Warm regards
Kate

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Reviewed 4 August 2013

Generally a good place to stay - rooms a little dated but generally good and clean. Free internet should be provided at the prices they charge for a room of this standard / age. Free internet is the modern day equivalent of having a TV in your room in my opinion. All hotels should offer it as a matter of course given the amount of people who use it and the cost of providing it these days..........
Also the toilet did not flush properly leaving paper in the front part of the bowl.

  • Stayed: August 2013, travelled with friends
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Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 6 August 2013

Dear Guest

Thank you for your comments and I am glad that you enjoyed your stay.

I am sorry that you were not entirely satisfied with our internet provision. We offer the very competitive rates of $10 for 24 hour unlimited access for laptops and $5 for smartphones and tablets. This is secure and supported access and is very competitive compared to other Hotel chains within New Zealand.

Also thank you for your feedback regarding the bathrooms maintenance issue I have made sure to get this checked out and dealt with where necessary.

Thank you once again and I hope to see you back at one of our Scenic or Heartland properties sometime in the future.

Kind Regards
Kate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scenic Hotel Southern Cross

Address: 118 High Street | Cnr Princes & High Streets, Dunedin 9016, New Zealand
Region: New Zealand > South Island > Otago Region > Dunedin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Dunedin
#13 Business Hotel in Dunedin
#16 Family Hotel in Dunedin
#19 Romantic Hotel in Dunedin
Price Range: £82 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Scenic Hotel Southern Cross 4.5*
Number of rooms: 178
Official Description (provided by the hotel):
Dunedin’s largest and most prestigious hotel, the Scenic Hotel Southern Cross, enjoys a premium location in the heart of the city. Just a short walk from the Octagon, railway station, theatres, shops, and close to Otago university, it is the perfect location from which to explore Dunedin. Your every comfort is well provided for, with 178 attractive rooms and suites, extensive hotel facilities, and a very high standard of service. As our guest you will enjoy: A choice of room styles, including standard rooms and sumptuously furnished suites up to a four-star-plus standard, with quality room amenities. Superb dining options in our selection of restaurants, cafe and bar. High quality hotel facilities for business and pleasure, including extensive conference and meeting facilities. ... more   less 
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Also Known As:
Scenic Hotel Dunedin

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