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“Room was fine”

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Scenic Hotel Southern Cross
Ranked #13 of 61 Hotels in Dunedin
Certificate of Excellence
Reviewed 29 March 2014

This is a nice hotel in the Scenic chain. The foyer is nice but often full of tour groups milling about. Reception and concierge staff were friendly and helpful. Car parking is not free but only $12.50 per day and this included valet parking. Wifi was only free for 30 minutes. Location was OK, fairly near the centre. View from room was poor but we were only there 2 nights.

The room was large and the bed very comfortable. There was a solid luggage rack, drawers, table and chairs, fridge, kettle etc. The bathroom had a bath with shower over it and was efficient. Towels were adequate. Toiletries were lovely but not replaced on the second day (unlike another Scenic hotel we stayed in) which was disappointing. The toilet was difficult to flush then became impossible then would not stop at all. Someone came to look at it in the night and we then had to use one in an empty room. The next day we had to remind the staff to get it looked at but when it was done it was OK but not brilliant.

We did not have breakfast there but had one evening meal there. The food was fine but there was not a lot of atmosphere. A lot of tour groups go here.

Stayed: March 2014, travelled as a couple
Thank Hevsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 30 March 2014

Dear Guest

Many thanks for taking the time to post a review for us it is much appreciated I'm happy to hear you enjoyed our large rooms and found the beds so comfortable and the staff friendly and helpful.

We hope you enjoyed the rest of your trip and will have the opportunity to visit us again.

Kind regards
Kate

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Reviewed 28 March 2014

After a 7 day 1,800 km road trip around the southern south island our favourite (and most impressive) port of call was the Scenic Hotel Southern Cross in Dunedin.

As a couple of New Zealanders enjoying being tourists in our own country Dunedin was most definitely the highlight of our journey in terms of ambience, style and creativity.

Our stay at the Scenic Hotel Souther Cross was superb from the wonderfully warm welcome late one evening; to the spacious beautifully appointed twin room and utterly decadent beds.

Having covered a lot of ground and having experienced a lot of utterly ordinary customer service and hospitality along the way, SHSC was an oasis of attention to detail, personalised service and just generally a beautifully located and appointed hotel.

Would definitely recommend Dunedin and SHSC to anyone heading that way.

  • Stayed: March 2014, travelled with friends
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Thank Tempteuress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 30 March 2014

Dear Guest

Thank you so much for your lovely review, we're so glad you enjoyed your stay at the Southern Cross so much and we look forward to welcoming you back again soon.

Thanks again and I hope you both enjoyed the rest of your South Island trip.

Kind regards
Kate

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Reviewed 26 March 2014

The Scenic provided among the best accomodations we had in New Zealand. The hotel was attractive and very well located. Our room was spacious, excellently-appointed, impeccably clean, and the lighting in the room was great. Moreover, the bed was quite comfortable. In short, we found the Scenic to be just what a hotel in its price category should be.

  • Stayed: December 2013, travelled as a couple
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Thank Ronald G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 27 March 2014

Dear Guest

I was so pleased to read your review this morning it made my day thank you. We are very proud to be a part of the Scenic Hotel Southern Cross and I'm so glad that you enjoyed such a great experience here also.

Many thanks and we hope you enjoy the rest of your travels around NZ just as much.

Kind regards
Kate and the Team

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Reviewed 25 March 2014

Stayed in the Scenic hotel at Dunedin for 2 nights in feb 2014 on a tour of NZ. The hotel staff were very efficient and helpful. The room was a 'corner' superior room on the third floor and was huge and very comfortable with lovely comfy bed. There was a sitting area with chairs and table and the bathroom was also large. We had one evening dinner in the hotel and the food was lovely and service very quick and attentive. Breakfast was very good with a good selection of buffet items. There is a cafe on the ground floor at the front of the hotel and this has a great selection of coffees and cakes/desserts/sandwiches etc. Would definitely stay at this hotel again if in Dunedin.

Room Tip: We had a superior room which was on the 3rd floor on the corner of the building. It was very spacio...
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  • Stayed: February 2014, travelled with friends
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Thank macvonsunderland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 26 March 2014

Dear Guest

Thank you for your great review of the Southern Cross Hotel; I'm so glad you enjoyed your stay and enjoyed a lovely evening meal with us, great to hear that the service your received was quick and attentive

I hope you enjoyed the rest of your tour around NZ and we look forward to hosting you again one day.

Kind regard
Kate

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Reviewed 25 March 2014

Really clean, good size room, walking distance to restaurants and central city shop. Free wifi for one hour, friendly reception staff no task was too difficult. Bed comfortable and huge range of pillows to choose from, very warm hotel for cold days in Dunedin.

Room Tip: The higher up the better as you get a bit of a view
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  • Stayed: March 2014, travelled on business
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Thank Evisons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 26 March 2014

Dear Guest

Thanks so much for your great review we really appreciate it. Also delighted to hear how friendly and warm you found the hotel to be and glad you enjoyed our speciality range of pillows and menu to choose from.

Hope to see you back again soon.

Warm regards
Kate

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Reviewed 23 March 2014

We stayed Two nights and this is the second time we have stayed there and will be back again for sure. Lovely Staff. Great room . Beautiful breakfast and well priced .Would highly recommend it and have done to my friends

  • Stayed: March 2014, travelled as a couple
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Thank BrennanBDunedin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 26 March 2014

Dear Guest

Thank you kindly for taking the time to post such a complimentary review we love receving these. And I will be sure to pass onto all the staff how lovely you found them to be.
Great to hear also that you had a beautiful breakfast; we like to start our guests off with a great start to their day.

Thank you for recommending us to your friends so highly we couldn't ask for more. And we hope to host them and yourselves again soon.

Warm regards
Kate

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Reviewed 21 March 2014

What a very pleasant greeting and service upon arrival. Staff were friendly and helpful thank you.
Very good location. Casino located in the older originl " hotel" part of the hotel. Actually very interesting old and new environment. Interesting for people interested in history pf Dunedin.

Room Tip: My bed was soooooo lovely. The room doesnt have air con but the street noise was not too bad so i ke...
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  • Stayed: March 2014, travelled on business
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Thank tainuku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 26 March 2014

Dear Guest

What a delight to read your feedback we love it when our guests feel welcomed the moment they arrive and I'm so glad the greeting and service you received on arrival made this so.
And yes we are very lucky to work in such a lovely "Grand Hotel" as was it's original name, we're glad you enjoyed it's history too.

Many thanks
Kate

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Additional Information about Scenic Hotel Southern Cross

Address: 118 High Street | Cnr Princes & High Streets, Dunedin 9016, New Zealand
Region: New Zealand > South Island > Otago Region > Dunedin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Dunedin
#13 Business Hotel in Dunedin
#16 Family Hotel in Dunedin
#19 Romantic Hotel in Dunedin
Price Range: £82 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Scenic Hotel Southern Cross 4.5*
Number of rooms: 178
Official Description (provided by the hotel):
Dunedin’s largest and most prestigious hotel, the Scenic Hotel Southern Cross, enjoys a premium location in the heart of the city. Just a short walk from the Octagon, railway station, theatres, shops, and close to Otago university, it is the perfect location from which to explore Dunedin. Your every comfort is well provided for, with 178 attractive rooms and suites, extensive hotel facilities, and a very high standard of service. As our guest you will enjoy: A choice of room styles, including standard rooms and sumptuously furnished suites up to a four-star-plus standard, with quality room amenities. Superb dining options in our selection of restaurants, cafe and bar. High quality hotel facilities for business and pleasure, including extensive conference and meeting facilities. ... more   less 
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Also Known As:
Scenic Hotel Dunedin

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