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“A very average hotel.”

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Scenic Hotel Southern Cross
Ranked #13 of 61 Hotels in Dunedin
Certificate of Excellence
Reviewed 6 April 2014

This hotel has two sections, a new looking tower above reception and a converted old insurance building above the Casino. We unfortunately had a room in the older part with a great view of the internal service well. The windows are single glazed old style steel framed office windows which provided a cold drought at night. No air conditioning and a wall heater for winter. The beds were unusual with a down underlay over the mattress and a thick down duvet over the top. Great for the cold winters night but inappropriate for the warmer weather. Bathroom however was modernised and clean. Good cafe on site for a cheaper breakfast than the hotel dining room unless you want to have a very full all you can eat buffet breakfast. Carparking is at the back of the hotel but the underground section is tight when full.

Room Tip: Ask for a room in the newer tower on the assumption that they are more modern with airconditioning e...
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  • Stayed: April 2014, travelled with friends
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Thank dougalfreebee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 21 April 2014

Dear Guest

Thank you for your recent review, we very much appreciate all feedback and will take all your comments into consideration for current and future enhancements.

Kind regards
Kate

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458 - 464 of 786 reviews

Reviewed 5 April 2014

We stayed for 2 nights in the beautiful city of Dunedin and our stay at the Scenic Hotel Southern Cross was wonderful. The hotel staff were very friendly and after mentioning to a staff member that we were celebrating our wedding anniversary we were delighted to come back to our room one afternoon to find a bottle of 'bubbles' chilling in an ice bucket with two glasses and a lovely card - a very nice touch and very much appreciated. The bed and feather pillows were absolutely amazing and have to be the most comfortable hotel beds we have ever slept in - ever!!
Reception and Dinning Room staff were very friendly and helpful so all in all a very pleasant stay - would recommend highly.

  • Stayed: March 2014, travelled as a couple
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Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 11 April 2014

Dear Guest

Thank you very much for you lovely review. We hope you had a great Anniversary stay and enjoyed those bubbles :-) Yes our new Scenic feather toppers are divine and we have had so many great comments about them that we now sell them on our online gift shop so people can enjoy them all year round.

Hope to host you back again sometime soon

Kind regards
Kate

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Reviewed 4 April 2014

We arrived late in afternoon, hadn't booked, but had stayed here before.
Had a lovely room, no problems, and good safe parking. Right in centre of city.
Staff at check in and out were very good - friendly without being intrusive .
Can recommend.

Room Tip: We had not booked and arrived quite late, room was random, no view of city but was a largish room wi...
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  • Stayed: April 2014, travelled as a couple
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Thank pamelao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 11 April 2014

Dear Guest

Your review is much appreciated and I'm happy to hear that you enjoyed your stay so much last time as to return again, we're very glad to host you.

Delighted to hear you found the staff friendly and your room lovely and would recommend to others.

Many thanks
Kate

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Reviewed 3 April 2014

First class position in the heart of Dunedin. We were there for just one night, Saturday, and unfortunately, there were noisy revellers until 4 am! The hotel windows were only single glazed. These should be upgraded to double glazing to minimise external noise. We were still recovering from jet lag and our sleep was unnecessarily disrupted! An excellent dinner in the restaurant.

  • Stayed: March 2014, travelled as a couple
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Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 11 April 2014

Dear Guest

Thank you for your recent review. I'm so pleased to hear you enjoyed an excellent dinner in our Carlton Restaurant. Unfortunately it was an exciting weekend in Dunedin that week with a couple of large events on which can increase the noise from the street. My apologies that you weren't able to enjoy a better nights sleep.

We hope you enjoyed the rest of your trip and will have the opportunity to return one day - on a quieter night :-)

Kind regards
Kate

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Reviewed 2 April 2014

I really like this hotel chain it's a great product where you know what you are going to get. The hotel is perfectly situated for walking in the city and close to the station and harbour. A very enjoyable stay and I would definitely go back there.

Room Tip: Didn't use the other facilities
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  • Stayed: January 2014, travelled solo
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Thank Gill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 11 April 2014

Dear Guest

Thank you kindly for your great review of the Southern Cross. We're so happy that you enjoy staying with us and the whole group so much. We are very proud of the product we sell and we're delighted you think it's great too.

Look forward to hosting you again in the future.

Kind regards
Kate

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Reviewed 1 April 2014

Checking in was confusing as we could barely understand the girl at the desk. She spoke so softly that we had to ask her to repeat herself several times. There was no bellman to help us with the luggage. To get to the room, we had to go past a casino down hallways until we reached a bank of elevators. This was confusing and not at all convenient. The room was dark and dingy. It was clean, but that's the best thing I can say about this hotel. To top if off, we were only given 1 free hour of wi-fi per day! Seriously??? I would never recommend this hotel to anyone, ever.

  • Stayed: March 2014, travelled as a couple
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Thank Kimberly Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 11 April 2014

Dear Guest

Thank you for your recent review. Our apologies that we did not live up to our usual high standards on this occasion. We will certainly take your comments on board and try to rectify the issues that you encountered.

Kind regards
Kate

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Reviewed 30 March 2014

Business and holiday hotel in city centre; car parking (small charge); we had a superior room facing away from the road. A little worried about noise from the casino in the building - we heard nothing. Good service and reasonable breakfast. Recommend for 1/2 night stays in Dunedin

Room Tip: Don't get a room facing the street - a busy road (for Dunedin)
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  • Stayed: March 2014, travelled as a couple
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Thank Midday_Rambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 30 March 2014

Dear Guest

Thank you for your recent review of the Southern Cross we really appreciate your feedback. I'm glad to hear you enjoyed your stay and experienced good service with us.

Hope to host you again.

Warm regards
Kate

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Additional Information about Scenic Hotel Southern Cross

Address: 118 High Street | Cnr Princes & High Streets, Dunedin 9016, New Zealand
Region: New Zealand > South Island > Otago Region > Dunedin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Dunedin
#13 Business Hotel in Dunedin
#16 Family Hotel in Dunedin
#19 Romantic Hotel in Dunedin
Price Range: £82 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Scenic Hotel Southern Cross 4.5*
Number of rooms: 178
Official Description (provided by the hotel):
Dunedin’s largest and most prestigious hotel, the Scenic Hotel Southern Cross, enjoys a premium location in the heart of the city. Just a short walk from the Octagon, railway station, theatres, shops, and close to Otago university, it is the perfect location from which to explore Dunedin. Your every comfort is well provided for, with 178 attractive rooms and suites, extensive hotel facilities, and a very high standard of service. As our guest you will enjoy: A choice of room styles, including standard rooms and sumptuously furnished suites up to a four-star-plus standard, with quality room amenities. Superb dining options in our selection of restaurants, cafe and bar. High quality hotel facilities for business and pleasure, including extensive conference and meeting facilities. ... more   less 
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Also Known As:
Scenic Hotel Dunedin

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