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“PORN IN A LUMPY BED”

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Scenic Hotel Southern Cross
Ranked #13 of 61 Hotels in Dunedin
Certificate of Excellence
Reviewed 17 July 2014

When arriving at the car park of this hotel,it was quite off-putting to see a bunch of staff hanging around smoking - not a good look. That night, I slept in a lumpy bed that was on such an angle, it felt as though I might fall out during the night.I wanted to watch a pay-to-view movie in bed,but ALL I could get on my screen was pornography.I complained to the hotel and they said that a lot of their guests were having the same problem and that there was nothing they could do about it.I don't watch porn,and I don't like being exposed to it .In the morning,the cooked breakfast buffet was barely lukewarm. I complained about this,just as I did the last time I stayed here.- doesn't seem to make any difference to them. On the plus side, ALL of the staff are absolutely excellent to deal with, and the hotel is very clean and presentable.

  • Stayed: July 2014, travelled with family
    • Service
5  Thank notknowmeyet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 30 July 2014

Dear Guest

Firstly, my sincere apologies in regards to the issues you encountered during your recent stay. We value your feedback in order to always improve ourselves and our product. Please be aware that as a team we have looked into each and every one of the issues that arose and have dealt with these to ensure that this does not happen again.

Kind regards
Kate

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431 - 437 of 786 reviews

Reviewed 15 July 2014

Absolutely fantastic . . A1 place to stay in every respect
The comfott factor is “indulgent” & the breakfast is top quality
The staff are absolutely fantastic
Highly recommended for those seeking quality at all levels & wanting to spoil yourselves.

Room Tip: Book the apartment style . . has 2 bedrooms & is as good as you will ever expect to get.
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 30 July 2014

Dear Guest

What a delight to read your review of our hotel! It is just fantastic to receive such complimentary feedback and we are thrilled to know that you enjoyed such a fantastic stay - that's why we do what we do and it's lovely to get that recognition.

We hope you will have the opportunity to visit us again.

Kind regards
Kate

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Reviewed 15 July 2014

We had a group of us staying one night at the Scenic Hotel. The room was warm and cosy and had all of the amenities I needed. The staff were very helpful and I would recommend anyone staying for business or recreation to stay here

  • Stayed: June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
3  Thank Kelly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 30 July 2014

Dear Guest

Thank you for submitting such a great review. I'm so glad you enjoyed your stay and found everything you needed during your time here. I'm also delighted to hear that you found the staff so helpful and would not hesitate to recommend us to other business or leisure travellers.

Thanks again and we hope to have the opportunity to host you at the Southern Cross again some time.

Warm regards
Kate

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Reviewed 11 July 2014

Stayed in the hotel for the Australasian Intervarsity Debating Championship, hotel had a massive influx of guests and despite that, they managed to have a warm welcome during check in and dealt with any requests that I had as best as they could. Rooms were very clean and comfortable. Stayed there during winter so it was great that there was hot water in the shower and air conditioning in the room that actually worked so I didn't freeze at night. Room service was quite decent, didnt try the hotel cafe though. It was right smack in the city so access to shopping areas were not a problem. Staff is very friendly. Though the walls were a little thin so we could hear guests from other rooms and there was only free wifi for an hour in a day. But all in all it was a great hotel.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Service
3  Thank Arinah_Najwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 30 July 2014

Dear Guest

Thank you so much for your great comments regarding your recent stay with us. It was certainly a great event and week for both the Hotel and Dunedin and we're glad you enjoyed your time here.

Warm regards
Kate

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Reviewed 3 July 2014

Have stayed here a lot over the years for business - probably Dunedin's best business hotel by location and amenities. Service is great and rooms very well appointed. Hotel is getting on, but still great in terms of atmosphere and convenience. The Chiefs footballers were staying the night I stayed, so that must be a recommendation for comfort and large beds!

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank BulaHoneymooner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 7 July 2014

Dear Guest

Thank you so much for your recent review, we really appreciate your feedback and all of your great comments.

Lovely to hear you find the rooms and service great for your business stays, we're delighted to be your home away from home.

Hope to see you again soon, kind regards
Kate

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Reviewed 16 June 2014

Excellent welcome / reception / porter, Good location
Room was nice enough but sadly the bed was pretty lumpy / uncomfortable, bit too much sound coming from the corridor, normal chatter, I thought the doors need to be better sound proofed!
The breakfast was ok except for the poached eggs which were cold with a rubbery skin.
Didn't appreciate the housekeeping young man knocking at my door before 9am asking when I was leaving my room..

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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1  Thank aquaknacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 30 June 2014

Dear Guest

Thank you for you recent review and feedback. We are certainly taking all of your comments on-board for the future. It was great to hear that you had an excellent welcome by all staff on arrival and that you found the location of the hotel good.

We hope to host you again at the Southern Cross.

Kind regards
Kate

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Reviewed 16 June 2014

To be honest, our first impression of Dunedin was disappointing. Maybe our expectations were too high, but the drive in and the general feel of the place left us a little cold. Not helped by it still being a public holiday period, so many places were closed. The hotel was part of that initial impression and the difficulty of getting into the car park didn't help.

Having said that, things got better. The hotel was clean and perfectly functional, if a little pricey. We had a nice meal in the brasserie - special dietary needs well covered.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank randrnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate E, Manager at Scenic Hotel Southern Cross, responded to this reviewResponded 30 June 2014

Dear Guest

Thank you for your review, your feedback is welcomed. We're glad you found the hotel clean and functional and enjoyed a nice meal in the restaurant.

Kind regards
Kate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scenic Hotel Southern Cross

Address: 118 High Street | Cnr Princes & High Streets, Dunedin 9016, New Zealand
Region: New Zealand > South Island > Otago Region > Dunedin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Dunedin
#13 Business Hotel in Dunedin
#16 Family Hotel in Dunedin
#19 Romantic Hotel in Dunedin
Price Range: £82 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Scenic Hotel Southern Cross 4.5*
Number of rooms: 178
Official Description (provided by the hotel):
Dunedin’s largest and most prestigious hotel, the Scenic Hotel Southern Cross, enjoys a premium location in the heart of the city. Just a short walk from the Octagon, railway station, theatres, shops, and close to Otago university, it is the perfect location from which to explore Dunedin. Your every comfort is well provided for, with 178 attractive rooms and suites, extensive hotel facilities, and a very high standard of service. As our guest you will enjoy: A choice of room styles, including standard rooms and sumptuously furnished suites up to a four-star-plus standard, with quality room amenities. Superb dining options in our selection of restaurants, cafe and bar. High quality hotel facilities for business and pleasure, including extensive conference and meeting facilities. ... more   less 
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Also Known As:
Scenic Hotel Dunedin

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