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“Great Location & Value”

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The Victoria Hotel Dunedin
Ranked #22 of 61 Hotels in Dunedin
Certificate of Excellence
Reviewed 22 July 2014

After an online booking received a friendly call from Ben confirming booking and an upgrade due to family needs. On arrival got a huge welcome from Ben with some great ideas for the kids in Dunedin for the afternoon. Room was huge and great with kids to have a bath n the room. Location was excellent across the road from Cadbury & next to food store. Tamara was so helpful for helping with bookings of tours and in the restaurant was a huge help. Great meals so relaxing

Room Tip: Book for families and Cadbury, very close to city centre
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
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    • Service
Thank philc2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictoriaHotelDunedin, General Manager at The Victoria Hotel Dunedin, responded to this reviewResponded 26 July 2014

Dear Guest

It's great to hear that you had a wonderful stay with us and I will certainly pass your great comments to our team. Happy guests are always the best rewards to our hard work. Thank you again for choosing The Victoria Hotel Dunedin and I will be looking forward to seeing you again.

Kind regards

The Victoria Hotel Management Team

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186 - 192 of 271 reviews

Reviewed 11 July 2014

My husband and I stayed here two nights on a recent trip to Dunedin. The room was large and clean and very central to everything. It is literally across the road from Cadbury World! Staff were polite and helpful. Would happily recommend to family and friends.

  • Stayed: July 2014, travelled as a couple
    • Value
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Thank pookiegirlba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thevictoriahoteldud, General Manager at The Victoria Hotel Dunedin, responded to this reviewResponded 17 July 2014

Dear Guests

Thank you again for choosing The Victoria Hotel Dunedin.
It's our pleasure to know that you had enjoyed your time with us, and we are looking forward to seeing you again in the near future.

Kind regards
Leo Pan

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Reviewed 12 June 2014

stayed here on recommendation from friend and did not disappoint. good location and very friendly staff. comfortable and clean rooms . the hotel is very close to main street in city centre. if there have more car park will be great

  • Stayed: April 2014, travelled as a couple
    • Value
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Thank pete a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thevictoriahoteldud, Front Office Manager at The Victoria Hotel Dunedin, responded to this reviewResponded 15 June 2014

Thank you pete a for taking the time to review our hotel! I'm glad that you enjoyed your stay with us. The car park is definitely an issue we must contend with, as sometimes we can run short on on-site car parks on a busy night. Every staff member at the Victoria Hotel takes pride in their work and it is our goal to ensure our guests are both happy and comfortable.

We look forward to seeing you again!

Kind regards,

Victoria Hotel Management

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Reviewed 8 June 2014

I decided to stop over in Dunedin For a night on our way to Queenstown for my daughters birthday ,
I booked This Hotel after Reading review mainly based on Location ,,,,
We met Ben on checking in ,he made changes to accomadate 2 adults ,,our room was on 3rd floor ,nice quiet with some view as well.
.....More than our expectation for a nite when compared to cost ,,,,
We had lunch in Nandos ,,,[in Hotel complex]
Dinner -Room service simply Divine meal ,,,
or dered breakfast ,Cindy took order with each detail ,served in no time ,,
Our experience was Best,,,,
Ben Cindy Cheff full marks to the Friendliness Flexibility Proffessionlisim ,
we will stay all the times when in Dunedin ,Thanks Team

Room Tip: ask for room preference
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  • Stayed: June 2014, travelled with family
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Thank litaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thevictoriahoteldud, Front Office Manager at The Victoria Hotel Dunedin, responded to this reviewResponded 15 June 2014

Hi litaaa, I am delighted to hear that your stay with us was an enjoyable one! We are very happy with our current teams on front desk and both of our restaurants and our aim is to maintain and further improve our level of service for all of our guests. We look forward to seeing you again soon!

Kind regards,
Victoria Hotel Management

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Reviewed 1 June 2014

We stayed here for 1 night. Reception staff were friendly and helpful. Room was clean and warm, very little noise. Breakfast was enjoyable. Great location, just a short walk to city centre and other places of interest. We would definitely stay here again.

  • Stayed: May 2014, travelled with family
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1  Thank waralene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thevictoriahoteldud, Manager at The Victoria Hotel Dunedin, responded to this reviewResponded 2 June 2014

Dear Waralene, thank you for sharing your experience with the online community, I am pleased to hear that you enjoyed your stay. We take pride in our level of service in all areas and are constantly looking to improve the experience for our guests.

We hope to see you at the Victoria again soon!

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Reviewed 19 April 2014

Just had a 1 night stop here. The reception staff were friendly and informative. The room was basic and dated. Toilet seat was broken.
Restaurant closed at 8pm just before we arrived. There was nothing else nearby except for Nandos which closed at 9pm. We went for breakfast at 8.55am and were the only customers until 2 other people arrived 5 minutes later, and we were finally served half raw, half charcoal bacon and eggs, swimming in grease, at 9.40am, after we complained about why it was taking so long. Glad we were too late for the restaurant the previous evening.

Room Tip: Find somewhere else to stay
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  • Stayed: February 2014, travelled as a couple
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1  Thank sabingates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thevictoriahoteldud, General Manager at The Victoria Hotel Dunedin, responded to this reviewResponded 21 April 2014

Dear Sabingates
I am very sorry to hear that you had the bad experience at our breakfast service. In order to find out what happened for that morning, would you please be able to provide me your booking name or room number and also the date of check in or check out? It was obviously that the chef on duty for that morning did not pay attention to the service and I will not allow this to happen again once I could identify the problem.

I believe that service is the most important part of the hospitality industry and therefore we have been continuously training and supervising our staffs to be informative, friendly and professional as you had experienced at our hotel. We also have been improving and upgrading the hotel facilities for the past three years and we are still committed to have further improvements for many areas of the hotel. I understand that we are far from perfect but we will always endeavour to provide the best service and accommodation experience to our guests.
Thank you again for staying with us.

Kind regards
Leo Pan

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Reviewed 17 April 2014

Booked into the Victoria and had a lovely stay on the first floor, no noise, a short walk to the Railway Station, museums and places of interest. Good food in the restaurant and happy pleasant staff. We would stay again.

  • Stayed: March 2014, travelled as a couple
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2  Thank HokiTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thevictoriahoteldud, General Manager at The Victoria Hotel Dunedin, responded to this reviewResponded 19 April 2014

Dear Hoki
I am very happy to know that you had enjoyed your stay with us and we will definitely looking forward to seeing you again in the near future.
Kind regards
Leo Pan
Director

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Additional Information about The Victoria Hotel Dunedin

Address: 137 St Andrew Street | PO Box 5737, Dunedin 9011, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Dunedin
Amenities:
Bar / Lounge Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in Dunedin
#16 Family Hotel in Dunedin
Price Range: £65 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Victoria Hotel Dunedin 3.5*
Number of rooms: 72
Official Description (provided by the hotel):
Kia ora, Welcome to the Victoria Hotel Dunedin. Our hotel is located in the heart of Central Dunedin, minutes walk away from the city's attractions, shops and businesses. At the Victoria Hotel you can expect a warm welcome, a comfortable stay and an excellent location. We take pride in the level of service we offer and are dedicated to going the extra mile for our guests. Our reception desk is open 24/7. When you come to stay at The Victoria Hotel you have two restaurants to choose from, both of which offer room service at no extra cost. You can also relax in our Lounge Bar and make use of the Wi-fi we offer in the bar area free of charge. For modern New Zealand cuisine, you can come to our Well Manor restaurant for Breakfast between 7-10am and Dinner from 6-8pm 7 days a week, or you may like to spice it up with some Flame Grilled Peri-Peri Chicken at our Nando's Restaurant from 11am-9pm every day. We hope to see you soon! ... more   less 
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Also Known As:
Best Western Dunedin
Dunedin Best Western

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