We were delighted with the location however the cleanliness left a lot to be desired, and we also found the check-in Receptionist not overly friendly and also giving us different information to that which we had been emailed.
With the previous occupants leftovers in the fridge, a pair of shoes in the wardrobe and a screwed up beer bottle label on the table the servicing had been done very poorly.
It was apparent that the dusting had not been done in a very long time on the top and screen of both TVs (one had numerous dirty finger marks on the screen surround), on the window ledges and under the fridge and dishwasher we a clear layer visible on all. The white net curtains on close examination had a line on the bottom of the same black grim on the window ledges.
When we complained we were offered a free nights accommodation, parking and breakfast which we declined as this is not somewhere we would want to stay again. We were also questioned about why we didn't raise these issues before we left but decided that these things could not be fixed and we didn't want to engage in this whilst on holiday.
We then wrote to the CEO of The Quest however after meeting with the property owners he informed us that he felt there were no issues.
- Official Description (provided by the hotel):
- Quest Dunedin serviced apartments offer guests a relaxed and comfortable Dunedin accommodation experience for overnight visits or for short or long stays, ideal for both the corporate and leisure traveller. Located in the heart of Dunedin, Quest Dunedin is within walking distance to Dunedin CBD known as the Edinburgh of the South with the best preserved Victorian and Edwardian buildings in the southern hemisphere ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Travel Republic (UK) and Odigeo so you can book your Quest Dunedin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Quest Dunedin Hotel Dunedin
- Quest Hotel Dunedin
- Dunedin Quest Hotel