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“Fantastic Hosts, Quality Accommodation - SUPERB!!!!!”
Review of Quest Dunedin

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Quest Dunedin
Ranked #46 of 61 Hotels in Dunedin
Darfield, Canterbury
1 review
“Fantastic Hosts, Quality Accommodation - SUPERB!!!!!”
Reviewed 13 April 2009

I would like to thank Stacey Gibb & Matt Scoles for a very enjoyable and relaxing stay at Quest Dunedin. There were four adults and three children in our holiday group and both Stacey & Matt were very accommodating and eager to please :) The apartments are superb - a home away from home!! Quiet and relaxing with all the comforts of home- even a dishwasher & washing machine!!!! These serviced apartments are of a very high standard and they are very close to supermarkets, some great restaurants, bars and central Dunedin. We can't wait to go back for another visit :)

  • Stayed April 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ludychik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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162 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Otago
1 review
Reviewed 9 April 2009

Service was great, very knowledgable and friendly at front desk.
Room was excellent size, modern and very clean
Brilliant location, right in centre of city, close to restuarants, attractions and shops.
Absolutely nothing to dislike about this accommodation.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MTFIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Zealand
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 April 2009

We stayed at the Quest in Feb 09. The Quest is a great location, very central to the centre of town and handy to most other things.
The Quest is pretty new, so the rooms are very tidy.
Overall the Quest served our purpose, but during our three night stay our room was not serviced once. Basically if you are in your room when they come by to service your room, you’ve missed your chance for clean towels and sheets. Missing out on a room service after day one, was ok, but by day three our room was getting pretty messy. On our second day, they left a note, saying to come to reception to get clean towels; we followed the notes instructions and were greeted at reception with a very rude and snappy response – telling us to track down the cleaning staff to get towels. We weren’t impressed!!
However in saying this, when we checked out the manager served us, and she seemed a lot friendly than the lady from the previous stay.
Regardless I would recommend for its location, price and cleanliness given how new it is. But if you want to stay somewhere with service, perhaps looks elsewhere.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank waikatogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stamatt, Owner / Managing Director at Quest Dunedin, responded to this review, 8 April 2009
Hi waikatogirl.

Thank you for your feedback. I can only offer my apologies in terms of your dissatisfaction around the service you received during your stay with us here at Quest Dunedin. My partner Stacey (I'm assuming she is the 'Manager' that you spoke to) and I are very disappointed that your stay here did not meet the expectations you would expect. It is certainly unacceptable that you would not have your apartment serviced for 3-days, let alone be asked to remedy that situation yourself! Rest assured that this is, without question, a million miles from the norm in this property and most definitely the exception rather than the rule as we pride ourselves on our service at Quest Dunedin. Unfortunately I am unable to determine exactly when you stayed with us (as we do not service apartments on Sundays and/or Public Holidays) but I would be happy to deal with your complaint directly if you wish to contact me with those details. Thank you for your recommendation(s) regarding our location, value for money and cleanliness.......most appreciated.

Kind regards, Matt Scoles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 15 March 2009

Quest is right in the centre of Dunedin and near to all the amenities. The accomodation is very modern and well equipped. It is not like staying in a large hotel but more like renting an apartment in a small block. It was excellent value for the price.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TF3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
567 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 367 helpful votes
Reviewed 20 February 2009

In central dunedin, convenient and very clean. Really cant fault it apart from slightly noisy but there again you are in the centre of dunedin. I recommend it

  • Stayed January 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sankes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sydney
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 January 2009

The location is fairly central, next to a supermarket, but also next to a very busy, noisy road. If you stay here ask for a room at the back away from the main road. Accommodation is very clean, modern and comfortable, but not large. The laundry facilities in the bathfoom are very useful.

  • Liked — clean and modern
  • Disliked — very noisy road and views of cadbury factory building or walls
  • Stayed January 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manth10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stamatt, Owner / Managing Director at Quest Dunedin, responded to this review, 11 February 2009
Hello Manth10. Thank you for your review and feedback following your stay with us here at Quest Dunedin. We are sorry that your stay wasn't as pleasant as you would have liked but I am very hopeful that you enquired as to whether another apartment was available if you found it too noisy - we are only too happy to accommodate guest complaints if they raise it with us at the time of their stay. As can only be expected when a property is situated in the very heart of the CBD of a substantial-sized city, noise pollution is sometimes going to be a factor. That said, the entire frontage and Southern side of our building is equipped with commercial 'Hush' glass and this normally reduces any noise 'pollution' to acceptable levels - unless a window is not correctly sealed. Our location is, arguably, second to none in Dunedin, situated within 100 metres of the two largest supermarkets in Dunedin and within 3 minutes walk of the Octagon and numerous cafes, restaurants and bars. Unfortunately this blue-chip location cannot always provide amazing vistas but I guess you can't have it all! Thanks again for your feedback Manth10, we're always delighted to receive a guest's comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 January 2009

Clean, nice room. Close to centre of town.

  • Stayed December 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank BazAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quest Dunedin

Property: Quest Dunedin
Address: 333 Cumberland Street, Dunedin 9016, New Zealand
Region: New Zealand > South Island > Otago Region > Dunedin
Amenities:
Business Centre with Internet Access Kitchenette Room Service Wheelchair access
Hotel Style:
#29 Luxury Hotel in Dunedin
Price Range (Based on Average Rates): £
Hotel Class:4 star — Quest Dunedin 4*
Number of rooms: 40
Official Description (provided by the hotel):
Quest Dunedin serviced apartments offer guests a relaxed and comfortable Dunedin accommodation experience for overnight visits or for short or long stays, ideal for both the corporate and leisure traveller. Located in the heart of Dunedin, Quest Dunedin is within walking distance to Dunedin CBD known as the Edinburgh of the South with the best preserved Victorian and Edwardian buildings in the southern hemisphere ... more   less 
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Also Known As:
Quest Dunedin Hotel Dunedin
Quest Hotel Dunedin
Dunedin Quest Hotel

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