This would have been an excellent review, but for the restaurant. But I'll get to that. Walk through the front door to an open, spacious and well appointed foyer. I stayed here back in the mid 90's and don't remember this entrance. Reception was so friendly and welcoming. Just a pleasure. Some reviews have criticized the rooms, but I can't. Stayed in a quite large room on the 3rd floor. A double and a single bed, plenty of room, flat screen TV, double glazing, separate toilet and bathroom, with an excellent shower. Room temperature moderated by an in room heater to a perfect level. No weaknesses so far! Ok, so the rubbish bins were so old that the hinges holding on the lids had broken, and this was a nuisance, but I'll get over it if you promise to have them replaced.
Breakfast was interesting in that while the continental style brekkie was buffet, the cooked one was off a menu. On my first morning I ordered the No.1 breakfast, which consisted of everything, and could have fed a small village ( I did not eat it all!). On the following days I ordered poached eggs on toast, which was no problem and which were beautifully cooked.
I dined in the restaurant on one evening. An interesting experience. Greeted promptly by a friendly staff member who seated me, told me the name of the waitress who would be serving me and would be bringing me water, without delay. Except that she didn't. After some 10 minutes another waitress who was passing at speed asked me if my order had been taken. When I told her that it hadn't, she said she would be right back to take it. Except that she wasn't. After 7 or 8 more minutes she did arrive, obviously distressed and crying. Midway through pouring a glass of water, she said she needed to go and compose herself, and left. She did come back and complete the order, but I am surprised that whoever had control of the staff that night would not recognize the state the waitress was in, and do something about it, both for her benefit and the diners. I did note that a while later, she seemed to leave for the evening.
Part of my order was for a beer, which was to come from the bar, about 20 feet away. Except that it didn't. Not for some time, accompanied by an apology from a new waitress.
Which leads me to the real problem. I ordered a 250gm rib eye steak, medium rare. It was delivered and looked good. When I cut in, it appeared to be perfectly cooked (perhaps sous vide?). But the quality of the meat was so poor that I estimate about 100gm was inedible. It was awful. The waitress of course noticed and because she asked, I gave my opinion and she took the plate away. She came back, said she had shown someone in the kitchen, and I was told that rib eye naturally had a line of gristle through it. I suggested if they were getting meat of that quality it was time to change their butcher. Just unacceptable. Check out the photo I have attached.
Would I stay here again. I certainly would. It was great. Would I eat here again. Not unless they can convince me they serve edible beef.
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- Also Known As:
- Kelvin Hotel Invercargill, New Zealand - South Island