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“Everybody smiles!”
Review of Kelvin Hotel

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Kelvin Hotel
Ranked #15 of 33 Hotels in Invercargill
Reviewed 28 August 2013

This would have been an excellent review, but for the restaurant. But I'll get to that. Walk through the front door to an open, spacious and well appointed foyer. I stayed here back in the mid 90's and don't remember this entrance. Reception was so friendly and welcoming. Just a pleasure. Some reviews have criticized the rooms, but I can't. Stayed in a quite large room on the 3rd floor. A double and a single bed, plenty of room, flat screen TV, double glazing, separate toilet and bathroom, with an excellent shower. Room temperature moderated by an in room heater to a perfect level. No weaknesses so far! Ok, so the rubbish bins were so old that the hinges holding on the lids had broken, and this was a nuisance, but I'll get over it if you promise to have them replaced.

Breakfast was interesting in that while the continental style brekkie was buffet, the cooked one was off a menu. On my first morning I ordered the No.1 breakfast, which consisted of everything, and could have fed a small village ( I did not eat it all!). On the following days I ordered poached eggs on toast, which was no problem and which were beautifully cooked.

I dined in the restaurant on one evening. An interesting experience. Greeted promptly by a friendly staff member who seated me, told me the name of the waitress who would be serving me and would be bringing me water, without delay. Except that she didn't. After some 10 minutes another waitress who was passing at speed asked me if my order had been taken. When I told her that it hadn't, she said she would be right back to take it. Except that she wasn't. After 7 or 8 more minutes she did arrive, obviously distressed and crying. Midway through pouring a glass of water, she said she needed to go and compose herself, and left. She did come back and complete the order, but I am surprised that whoever had control of the staff that night would not recognize the state the waitress was in, and do something about it, both for her benefit and the diners. I did note that a while later, she seemed to leave for the evening.

Part of my order was for a beer, which was to come from the bar, about 20 feet away. Except that it didn't. Not for some time, accompanied by an apology from a new waitress.

Which leads me to the real problem. I ordered a 250gm rib eye steak, medium rare. It was delivered and looked good. When I cut in, it appeared to be perfectly cooked (perhaps sous vide?). But the quality of the meat was so poor that I estimate about 100gm was inedible. It was awful. The waitress of course noticed and because she asked, I gave my opinion and she took the plate away. She came back, said she had shown someone in the kitchen, and I was told that rib eye naturally had a line of gristle through it. I suggested if they were getting meat of that quality it was time to change their butcher. Just unacceptable. Check out the photo I have attached.

Would I stay here again. I certainly would. It was great. Would I eat here again. Not unless they can convince me they serve edible beef.

Stayed: August 2013, travelled on business
2  Thank PedroNP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan T, General Manager at Kelvin Hotel, responded to this reviewResponded 29 August 2013

Oh boy, when I first read the "everyone smiles" I thought, yes this is what we want our valued guests to experience. As I read on I got the rubbish bin, and they are on the "replace as required list" I will check with Houskeeping. Your dining experience, for a Manager who believes he has the finger on the pulse, this took me by real surprise! and I will certainly be having discussions with both Kitchen and Front of House. The comment about your ribeye was totally unacceptable,we do have a very good supplier (usually) buying Hereford Prime Beef, if we get it wrong, we want to put it right! I hope you do return in the future and would appreciate the opportunity to meet you in person. Thank you for your review, your comments have certainly been taken on board. Regards Bryan Townley General Manager

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133 - 139 of 183 reviews

Reviewed 25 June 2013

This is the 3rd time I have had the pleasure of staying at the Kelvin. A great central location.
I stayed 1 night recently & was allocated a top floor suite. I found this to be extremely good value for money. The room was excellently appointed, plenty of space, clean & warm & the heated bathroom floor most welcome as it was a bitterly cold night & morning. Great shower.
A good selection for the buffet breakfast & the waitress on duty was helpful & friendly.
My flight out was cancelled due bad weather so I was forced to hire a rental car. Some roads were closed due to snow & the reception staff were very helpful in finding out road conditions for me.

  • Stayed: June 2013, travelled on business
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1  Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2013

Level One at the Kelvin Hotel was a good place to dine. Something seriously has gone wrong. Last night's experience left a lot to be desired.

Let's be upfront: the staff were great, it was the food I am not happy with.

After a drink in the bar (very nice) we went into the main dining room and were shown our table by a very lovely person who went to great lengths to make sure we were happy with everything.

Our table of four chose Salmon (just average) a T-bone steak (very good), Pork (very good) and battered Blue Cod (average to reasonable).

A starter of Calamari (terrible) and sweetbreads (the jury is still out on that one) was not a great kickoff for the meal.

Deserts were ordered along with coffee but after some time, the waitress came to apologise as the kitchen had forgotten to prepare and they apologised.

VERDICT
Food: Something has gone wrong. What was once a great place for a good meal has now become just average. The Calamari was just awful - a gluggy mess of rice and rubbery squid. What possessed the chef to think we would want our delicate squid stuffed with gluey rice is beyond me. The sweetbreads too need a design rethink.

Mains: what happened? Only a 50% pass rate?

Kitchen forgot to prepare deserts? Oh well, this happens! NOT.

The waitress did apologise and we were not charged for the cost of deserts so well done. But we would have still preferred to have them delivered on time.

Come on ILT: you have dropped the ball and so get yourselves better organised. You were good once, so get yourselves good again.

RESULTS:
Pass rate: 50%
Would we go back: Only if you get your act together
Could do better department: Just about everything.
Low points: That terrible calamari.
High points: Lovely staff

  • Stayed: June 2013, travelled as a couple
    • Value
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2  Thank NZBeagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2013

Stayed here for a night in June. Good location in the middle of Invercargill and typical 3 star hotel with good shower pressure and plenty of hot water. Beds are old but ok for a night.
The hotel is not bad value for money for accommodation however the price of restaurant food is very expensive. The prices are 5 star dining prices for a pub meal and are probably about 20% to 25% for than you would pay in any other city in New Zealand for comparable food.
Staff in the restaurant and hotel were super friendly and very accommodating.

  • Stayed: June 2013, travelled on business
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1  Thank GraterDunedin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2013

One night stay for a wedding we were attending. Stayed on top floor, lovely room, great spa, beautiful bathroom, clean and warm. Heaps of space. Friendly helpful staff, couldn't have asked for more :)

Room Tip: 6th floor I think
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  • Stayed: May 2013, travelled as a couple
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1  Thank 62Love2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2013

The No.1 thing was right. A comfortable bed. Also a good sized room. Good location in the centre of Invercargill. Needs a facelift to rate higher. Served its purpose for a one night stay. We walked a couple hundred meters around the corner to the Speights Ale House for dinner.

Stayed: May 2013, travelled on business
Thank Phil I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan T, General Manager at Kelvin Hotel, responded to this reviewResponded 14 May 2013

Thank you for posting your review about your stay at the Kelvin Hotel. I am pleased you had a comfortable stay. We are continually upgrading the Hotel facilities to ensure the Kelvin Hotel retains its 3 plus Qualmark rating. We trust we may be of service again in the future.
Kind Regards Bryan Townley

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Reviewed 26 April 2013

Old decor. Needs to updated. Very small room. We got one with two double beds and there was just enough room in between them. You wouldn't want the room for two couples. It's much better for two people. Beds were comfy. Excellent location. Right in the middle of town.

  • Stayed: April 2013, travelled with family
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Thank Alisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kelvin Hotel

Address: Corner Kelvin & Esk Streets, | P.O. Box 1064, Invercargill, New Zealand
Region: New Zealand > South Island > Southland Region > Invercargill
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #15 of 33 Hotels in Invercargill
Price Range: £63 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Kelvin Hotel 3.5*
Number of rooms: 60
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Also Known As:
Kelvin Hotel Invercargill, New Zealand - South Island

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