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“Brilliant, so convenient”
5 of 5 bubbles Review of Pounamu Apartments

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Pounamu Apartments
Ranked #13 of 57 Hotels in Queenstown
Certificate of Excellence
GreenLeadersGold level
London, UK
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Brilliant, so convenient”
5 of 5 bubbles Reviewed 26 June 2014 via mobile

Stayed 3 nights here at the end of a great trip to South Island and couldn't have made a better choice. Had poor weather on one day, great weather another but staying at Pounamu it really didn't matter, we were happy to enjoy the view of the lake & The Remarkables in any weather.

These apartments are really well appointed, it wouldn't be hard to live here long-term! Rowena & her staff are great, helpful people, good for recommendations for restaurants & one attractions. When we return to Queenstown we will definitely stay here again!

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Britonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siebe, Manager at Pounamu Apartments, responded to this review, 1 July 2014
Thank you for your fantastic comments “Britonthemove”, it is really appreciated. I'm rapt that you enjoyed the spectacular views of Lake Wakatipu and The Remarkables from your Apartment.

I will pass your feedback onto our team as they thoroughly enjoy looking after our Guests.

Thank you again for your wonderful comments and we hope to be able to welcome you back to Pounamu Apartments one day in the near future.

Cheers, Ro

Rowena Richards
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,361 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (347)
Date | Rating
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English first
Adelaide, Australia
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 9 June 2014 via mobile

We stayed here for 4 nights and can not fault the place. Staff were helpful and the view of the lake amazing.
The heating was superb with an outside temperature below zero. Will definitely return to Queenstown and stay at Pounamu Apartments.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Phil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siebe, Manager at Pounamu Apartments, responded to this review, 30 June 2014
Hi Phil D
Thank you for your delightful comments about Pounamu Apartments. We are really pleased to read that you enjoyed your stay with us on your recent visit to Queenstown.

I agree, one of the fantastic amenities that Pounamu offers, is the underfloor heating, Gas Fire and air conditioning – great for WINTER!

Thank you again for your wonderful comments and we hope to be able to welcome you back one day in the near future.

Cheers Ro
Rowena Richards
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 June 2014

We recently stayed for a long weekend at Ponamu Apartments - sheer luxury, amazing view, fantastic amenitities and wonderful service at reception. Great recomendation of local resturants which was really helpful. Recieved a beautiful bottle of perfume on arrival too which was such a treat. On our last day us girls were treated to a beautiful massage and facial in our room which was a fantastic finish to a fantastic stay, and the staff (Ro especially was fanatsic giving us a late check out!!) We have been to Ponamu before and will definetly not go any where else when we return to Queenstown

Room Tip: We had a single room and sheer decadence. A beautiful king bed with a luxurious duck down topper an...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sue417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siebe, Manager at Pounamu Apartments, responded to this review, 30 June 2014
Thank you for your fantastic feedback Sue417. Our focus is to ensure our guests leave Pounamu and Queenstown with treasured lifetime memories.

Booking direct is the way to go to receive that beautiful bottle of Prada (or equivalent), valued at over $167… enjoy!! We love sharing all the “hot tips” on trips and the best places to eat.

We hope you have the opportunity to return and when you do, don’t forget to book direct and receive one of the “Special Offers” from our Website.

Cheers, Ro

Rowena Richards
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
298 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 bubbles Reviewed 9 June 2014

This is a large modern apartment complex of several buildings located on the main road into Queenstown, just a short 10 - 15 minute walk into the center of town. The apartments are beautiful and very tastefully decorated. We stayed in a compact studio unit that had a basic small kitchenette but this was fine for us as we were only there for 2 nights. The larger (and considerably more expensive) units with 1 bedroom or more would have spectacular views as other reviewers have noted. The room had a king size bed and a spacious bathroom with robes and slippers for guests to use. There is a washer and dryer right outside the apartment making it very convenient to do some washing. Even the detergent is provided. The staff at the front desk are very friendly and helpful taking the time to personally show us to our unit. Rowena made tour arrangements for us and we had a choice of chocolates or wine for booking our tour through them. The apartments are not cleaned daily; there is a note saying that if you are staying for 9 days then one cleaning will be scheduled. Given our short stay, this was not an issue for us but I found it a bit surprising that the units would not be cleaned more frequently. However this is a minor point and I would not hesitate to stay there again if I'm lucky enough to be back in beautiful Queenstown.

Room Tip: Beautiful view from teh 1 bedroom and larger units.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank PicMorDaisies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siebe, Manager at Pounamu Apartments, responded to this review, 29 June 2014
PicMorDaisies

Thank you for your detailed feedback and your lovely comments about your recent stay at Pounamu Apartments.

I’m sure you have gone home with fond memories of your stay and our stunning region, Queenstown.

In regards to servicing rooms, one of the amenities that our Guests enjoy about Pounamu is that rooms are “self catering”, creating the home away from home environment with daily servicing an optional extra. Extra towels are provided, along with free use of the Apartment Laundry.

Once again, thank you for your wonderful feedback and we hope to welcome you back in the near future.

Kind regards, Ro

Rowena Richards
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 June 2014

We stayed in the room with the lake view and we checked in late due to the snow storm that had most of the roads heading into Queenstown closed. We rang to inform that we will be late and the reception was kind enough to arrange for us to pick up our keys at 9pm and heat the room up for us which was a nice gesture as it was -5 degrees outside.

Fell in love with the room the moment we walked in and the magnificent view that greeted us the following morning. The kitchen was well equipped with all the necessary utensils. Love the fireplace. The bathroom floors are warm as well.

The receptionist, Liz was very helpful in arranging our skydiving trip although it had to be cancelled due to the strong winds.

I would definitely recommend this place to honeymooners, young couples, families, or just about anyone wanting to visit Queenstown! Although.. you'd have to bring your own toothbrush :)

Room Tip: Take the lake view!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank mrbak87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siebe, Manager at Pounamu Apartments, responded to this review, 29 June 2014
Hi mrbak87

Thank you for your glowing review. I’m rapt to read that our team and amenities at Pounamu were fantastic. It’s what we all love doing here.

I will pass your lovely feedback onto Liz and the team.
Once again, we appreciate you taking the time to review Pounamu.

We hope to see you again sometime soon. Cheers Ro

Rowena Richards
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 3 June 2014 via mobile

We stayed at Pounamu twice during our South Island trip. Our first stay, we stayed in a studio. It is small yet cozy and comfortable. When we returned to Queenstown, we stayed in an upper floor 1br apartment. This was such an upgrade to the studio.

When you open the door to the 1br, there is a long desk to the side and an inviting foyer that leads to the open floor plan of the full kitchen, living and dining, and balcony. The 1br has modern appliances and furniture. It also has a fireplace. The floors are mostly hardwood with carpet in the bedroom and heated tiled floors in the bathroom. The best feature of the apartment is the floor to ceiling sliding doors that lead to the balcony. The views of the Remarkables and Lake Wakatipu are breathtaking. At the apartment, we couldn't help but glance outside all the time to admire the view.

Also, there is a shared washer/dryer right outside the apartment. The property also provides eco-green detergent free of charge, so there is no need to bring your own.

An assigned parking space is provided for one car in the underground parking garage. Wifi is consistent and strong.

Even though Pounamu is located alongside a major street, we did not hear much traffic/street noise.

I'd like to also add that Pounamu is located very close to the city center. It's a 5 minute drive or a 15-20min walk.

Jenny and Ro were very accommodating to our needs and answered our questions as to suggestions of where to eat, hike, grocery shop, etc. There was a possibility that our flight was going to be canceled due to the weather. Ro (the manager) let us stay in our apartment beyond the check out time to let us figure out our travel plan. We appreciated this gesture by the manager and the efforts of the gracious staff.

We highly recommend the Pounamu and agree that this was one of our best accommodations in an apartment type of setting.

If we are lucky enough to visit Queenstown again, there is no doubt that we'd return to the Pounamu.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Eves V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siebe, Manager at Pounamu Apartments, responded to this review, 29 June 2014
Hi evesweets

Thank you for taking the time to complete such a wonderful Tripadvisor review of your stay with us at Pounamu Apartments.

I am really thrilled to hear with how much you enjoyed your stay and that you enjoyed the 1 BRM Apartment and amenities with breathtaking views!

We hope that you have the opportunity to return . . . and when you do, email us direct to receive our “Returning Guest” Special Offer.

Cheers, Ro

Rowena Richards
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
231 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

Queenstown is a wonderful place to visit, and Pounamu Apartments are ideally located, with majestice/fantastic views of the lake & mountain ranges, and within close proximity (walking distance) to town. Apartments are ideally appointed, and very comfortable. Staff are friendly, courteous, and helpful.

Room Tip: We stayed in a top-level apartment, with majestic views of Lake Watakapu (?). These rooms are quiter...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siebe, Manager at Pounamu Apartments, responded to this review, 29 June 2014
Hi Brian

Thank you for your 5 Star Review - and I have agree with you the views are majestic! Today from Pounamu the snow is settling on top of the Remarkable Mountains, with more snow due in the next day or so.

I will share your comments with our team. I am sure that this feedback will serve as encouragement to all of our team as we continuously strive to improve the quality of our services.

We really look forward to welcoming you back one day in the near future and hope that your next stay will be as pleasant as the previous one.

Kind regards, Ro

Rowena Richards
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pounamu Apartments

Property: Pounamu Apartments
Address: Pounamu Apartments 110 Frankton Road, Queenstown 9300, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa
Hotel Style:
#1 Green Hotel in Queenstown
#2 Spa Hotel in Queenstown
#5 Family Hotel in Queenstown
#8 Romantic Hotel in Queenstown
#10 Business Hotel in Queenstown
#12 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pounamu Apartments 5*
Number of rooms: 70
Official Description (provided by the hotel):
Travellers' Choice(R) 2015 Winner - Voted #3 in New Zealand. Relax in style and soak up the spectacular views of Lake Wakatipu and The Remarkables in our 1 or 2 bedroom spacious, self-contained or serviced Apartments. Each Apartment has an open plan lounge, dining and full kitchen facilities, gas fire, under-floor heating, Sky TV, ensuite bathroom with shared laundry amenities. A separate office area with computer/printer/fax. Our Studio Rooms are similar to small hotel rooms with kitchenette and ensuite bathroom (NO Views). Facilities include FREE unlimited Wi-Fi Internet and FREE local calls. Complimentary secure under cover Car Park with Ski/Golf Locker, BBQ area and outside Spa Pool. We also have a "Pet Friendly" Apartment. Sleeping configuration King Beds. Single beds can be requested at the time of your booking. Just a 10 min walk to Queenstown town centre and approx 20 min drive to the ski fields makes these beautifully appointed Apartments a must for your stay.Enquire about special seasonal rates and tempting promotional offers, and at Pounamu Apartments, be assured of a warm, welcoming visit to this 'Remarkable' region. ... more   less 
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Also Known As:
Pounamu Apartments Queenstown
Pounamu Apartments Hotel Queenstown

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