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“A beautiful view to wake up to...”
Review of Pounamu Apartments

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Pounamu Apartments
Ranked #11 of 58 Hotels in Queenstown
Certificate of Excellence
GreenLeadersGold level
Singapore, Singapore
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A beautiful view to wake up to...”
Reviewed 1 August 2014

Just took a quick 5 day ski vacation with my teenage kids. We rented the two bedroom apartment which had the perfect amount of space for everyone to spread out. The apartment features a long narrow design, with the kitchen and living area encompassing one large space anchored by the spectacular view of the lake. To answer my greatest concern about this place - no there was no road noise.

As for the kids the owners offered enough separate wi-fi login codes for everyone to have their own (teenage heaven) so after a great day on the slopes the kids could connect to their hearts content and tell everyone about it.

Speaking logistics - it's 5 minutes drive to town, and we were able to get a taxi to pick up us within minutes if we didn't want the bother of parking.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank P0rtelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PounamuApartments, Manager at Pounamu Apartments, responded to this review, 2 August 2014
Hi Portelli
Thank you for your fantastic review. We’re so pleased that you and your family enjoyed Queenstown and the many amenities on offer at Pounamu.

8 FREE Wi-Fi Logins sounds like an overkill in a 2 bedroom Apartment, however it is heaven for the whole family when you can all log in on your own devices.

We hope to see you again next Ski season, or maybe a Summer holiday.

Cheers, Ro

Rowena Richards
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (354)
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English first
Geelong, Australia
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 July 2014 via mobile

Even prior to check in we had been very happy with our service surrounding booking! On arrival "Ro"- (apologies if I have spelt your name incorrectly) was incredibly friendly and helpful- we felt very welcome. Our apartment was wonderful! Very clean, absolutely beautiful views and really well set out. Our 2 children aged 6&8 had their own room with TV and kitchenette (for hot chocolates) and bathroom. The lounge is lovely to relax in with the log fire and the whole apartment very cosy with underfloor heating. There is plenty of storage for your ski gear and the absence of a drying room was no issue at all Bc of the heating. We loved the walk into town - either along the lake (super pretty) for a bit of exercise or 10 mins inland (walking briskly). We took advantage of the gym passes for yoga and gym sessions. The children were also very welcome- all the staff helping them book the spa after skiing and change DVDs. My only comment is that both my husband and I are light sleepers and the road traffic noise did bother us just a little (esp on Saturday night) - there was also a noisy group of guests one night making a bit of noise late - but to managements credit they were sure to talk to them the next day and there were no further problems.
All in all we had a fabulous holiday and would definitely recommend Pounamu for a family stay!!! Thank you again.

Stayed July 2014
Helpful?
1 Thank Rudy0001974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PounamuApartments, Manager at Pounamu Apartments, responded to this review, 27 July 2014
Hi Rudy0001974

Thank you for your fantastic review. We’re so pleased that you and your family enjoyed Queenstown and the many amenities on offer at Pounamu.

Our sincere apologies that your neighbouring Guests were noisy. With Management residing on site, we prefer to be alerted as soon as there is an issue so we can rectify immediately, so thank you.

It doesn’t matter what time of the year you come to Queenstown, there is always something to do. Spectacular views, beautiful walks along the lake at sunset, jet boating with Skippers Canyon, flying to Milford Sound with Air Milford to Funyaking down the Dart River . . . the list is never ending. With all the local knowledge and experience our team have we can whip up an itinerary fit for a king for our Guests.

We hope you get to return, sometime soon.

Cheers, Ro

Rowena Richards
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 July 2014

If you are looking for a touch of luxury with breathtaking views that isn't overpriced, you can't go past these apartments. We booked the 1 Bedroom Premier Apartment and had everything we could possibly require for our 5 night stay. We loved our apartment.

The staff were also amazing and only too happy to help with any of our requests and offered great tips for activities in Queenstown.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Trish R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PounamuApartments, Manager at Pounamu Apartments, responded to this review, 24 July 2014
Hi Trish,

Thank you so much for taking the time to share your experience with your fellow TripAdvisor travellers. We are thrilled to read that you enjoyed your stay with us at Pounamu.

We are all about creating "treasured lifetime memories". With our local knowledge and having experienced many of the trips and activities (including eating out at all the best restaurants) we can organise a full itinerary to capture all the best places to enjoy – not to mention the Specials we are able to offer to our Guests.

We hope to see you again, sometime soon.

Warm regards, Ro

Rowena Richards
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 July 2014

We stayed at the Pounamu Apartments for 8 days with two teenage children. From the moment we arrived we were blown away by the views.quality and well stocked amenities of the apartment. The service was excellent and Leo and Priscilla were wonderful hosts. The teenage children were self sufficient in their bedroom with their own tv, bathroom and a small fridge and hot chocolate making facilities as well. We hired a car but the walk into town was 10 minutes and bus stop outside for the ski fields. There is a locker in the garage for skis. I spent two weeks researching places to stay and am glad that I made this decision. I would not look anywhere else for accommodation and we will be going back again next year. Stacey Perth WA

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank stacey_welsh2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PounamuApartments, Manager at Pounamu Apartments, responded to this review, 24 July 2014
Hi Stacey

Thank you for taking the time to write us a lovely review. Yes I have to agree with you, the Apartments do have everything, home away from home and the views to go with your stay. The 2 Bedroom Apartments are just perfect for families with so much space.

We look forward to your return. Don’t forget as a returning guest to email and book direct with us to receive a loyalty special offer.

Cheers, Ro

Rowena Richards
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gisborne, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

What a wonderful place in a great location. Breath-taking views across the lake at the Remarkables, from the cosy warmth and comfort of your lounge. We went in Winter for skiing and had a two bedroom apartment (Two adults, teenage daughter and a 7 year old). It has its price, but everything was top notch, from the heating (heatpump, underfloor and the gas-logfire), beds, bath, furniture to the cutlery and glasses bathrobe and slippers. Underground parking and ski storage were handy. Surely a great experience and we will look no further when going back to Queenstown.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Hendrik-Nicola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siebe, Manager at Pounamu Apartments, responded to this review, 23 July 2014
Hi Hendrik-Nicola

Thank you for your lovely comments about your recent stay at Pounamu Apartments. We are so pleased you had a great experience.

I’m sure you have gone home with fond memories of your stay and our stunning region, Queenstown.

Once again, thank you for your wonderful feedback and we hope to welcome you back in the near future... Don’t forget to email the “returning guest” code to receive the loyalty guest special offer.

Cheers, Ro

Rowena Richards
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 July 2014

Everything about this place was perfect for us. From our first email enquiry to the "hurry back" at check out, the Pounamu team looked after us very well.
The apartment (ours was two bedroom / two bathroom) was really well appointed and super comfortable - big beds with down pillow-tops (like sleeping in a cloud, according to my wife...and she's an angel, so she'd know!), gas fire place, under floor heating, deep bathtubs, DVD player (and library). There was a fully functional kitchen with great appliances and utensils - including sharp knives. An internal laundry kept us clean and the view from our picture window was, literally, remarkable. The town is only a short drive away and the staff were very helpful with their tips on where to shop, eat and play. As a special bonus (from our POV) the tariff includes free access to Queenstown Gym on Shotover St - equipment and classes. Lastly, it was very handy to all the local ski resorts and provided private parking and ski lockers.

Room Tip: All rooms face the lake and offer postcard perfect views of the Remarkables mountain range
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank AlistairCowie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siebe, Manager at Pounamu Apartments, responded to this review, 23 July 2014
Hi Alistair

Thank you for your wonderful review. We are so pleased that you and your wife enjoyed everything here at Pounamu. Creating special memories is what we are all about, including the stunning views.

I will share your feedback with the team as they are always rapt to hear how much guests have enjoyed their stay with us.

Once again, thank you for your feedback. We hope to see you again sometime soon.

Warm regards, Ro

Rowena Richards
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 July 2014

We had a two bedroom Premier Apartment which was perfect for our family of three - one teenage son (the second room easily caters for two). The apartment was very well equipped - underfloor heating (very cosy); gas log fire (didn't need because of the underfloor heating), 2 x TV, DVD, dishwasher, PC, Wi-Fi that works! etc. and fantastic view towards the lake and mountains. The kitchen is also reasonably well equipped - we did cook a couple of meals without too much trouble (suggestion for Manager: a colander for straining pasta would be a handy addition). We had read from an earlier review that the apartments are prone to be impacted by some road noise - they are located on the main road between airport and Queenstown CBD. This is not really a major issue in winter as the front doors are closed but I would be cautious about staying here in summer?
The undercover car-parking and ski-gear storage is a plus. The brochures say it is a 10 minute walk to the CBD but this would be a brisk walk! We would recommend a hire car for convenience but there is a bus stop close by.
We would definitely stay here again. The staff were friendly and helpful (as were most of the Kiwis we met).

Room Tip: Top floor apartments may be less exposed to noise from the road? Either floor is OK in winter but r...
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siebe, Manager at Pounamu Apartments, responded to this review, 23 July 2014
Hi Stephen H

Thank you for your 5 ***** Review. We are so pleased that you enjoyed our little bit of Luxury and the fantastic views by the Lake.

Our sincere apologies that your colander, was missing from your kitchen. We pride ourselves on providing everything you need in the Apartment - even Rice Cookers are supplied. At the time of check in, our team should have informed you to contact Reception with any requests and concerns, so we can quickly rectify and sort things out during your stay.

The 10 minute walk down through the Gardens down to the Beach Waterfront is a lovely stroll, especially at sunset. I avoid the long way, especially after a big dinner at one of the lovely restaurants. We have a "Pounamu Taxi Special" to and from town for just $9.00 one way.

We look forward to your return sometime soon. And when you do, don’t forget to email the “returning guest” code to receive the loyalty guest special offer.

Cheers, Ro

Rowena Richards
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pounamu Apartments

Property: Pounamu Apartments
Address: Pounamu Apartments 110 Frankton Road, Queenstown 9300, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa
Hotel Style:
#1 Green Hotel in Queenstown
#2 Spa Hotel in Queenstown
#5 Family Hotel in Queenstown
#8 Romantic Hotel in Queenstown
#10 Luxury Hotel in Queenstown
#10 Business Hotel in Queenstown
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pounamu Apartments 5*
Number of rooms: 70
Official Description (provided by the hotel):
Travellers' Choice(R) 2015 Winner - Voted #3 in New Zealand. Relax in style and soak up the spectacular views of Lake Wakatipu and The Remarkables in our 1 or 2 bedroom spacious, self-contained or serviced Apartments. Each Apartment has an open plan lounge, dining and full kitchen facilities, gas fire, under-floor heating, Sky TV, ensuite bathroom with shared laundry amenities. A separate office area with computer/printer/fax. Our Studio Rooms are similar to small hotel rooms with kitchenette and ensuite bathroom (NO Views). Facilities include FREE unlimited Wi-Fi Internet and FREE local calls. Complimentary secure under cover Car Park with Ski/Golf Locker, BBQ area and outside Spa Pool. We also have a "Pet Friendly" Apartment. Sleeping configuration King Beds. Single beds can be requested at the time of your booking. Just a 10 min walk to Queenstown town centre and approx 20 min drive to the ski fields makes these beautifully appointed Apartments a must for your stay.Enquire about special seasonal rates and tempting promotional offers, and at Pounamu Apartments, be assured of a warm, welcoming visit to this 'Remarkable' region. ... more   less 
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Also Known As:
Pounamu Apartments Queenstown
Pounamu Apartments Hotel Queenstown

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