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“Only average”

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The Lofts Apartments
Ranked #51 of 57 Hotels in Queenstown
jl_ck
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Only average”
3 of 5 bubbles Reviewed 21 July 2013

We stayed at the Loft, we booked at last minute and had to pay quite a high price. we stayed in a two room apartment, which is really one very small main bedroom and an upstairs loft bit which is not closed in. the lounge area was tiny. You had to pay extra for wifi, and only one device could be used, so for the three days to have wifi cost $60, plus $5 a day for parking at the hotel. I thought that this was really very expensive. Reception is only open 8am to 8pm which can be annoying. The room we were in was quite near the road so you could hear traffic noise and people in the early hours. on the plus side the location is fantastic, you are right in the centre of town, there is a washing machine machine. You get clean towels daily but the rooms were not serviced during the three days we were there. The staff were friendly and helpful. All in all I would look elsewhere next time.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jl_ck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mangal N, Manager at The Lofts Apartments, responded to this review, 11 August 2013
Thank you so much for your feedback. All feedback is used in assisting us to better understand where improvements should be made. There are a number of issues raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.
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256 reviews from our community

Traveller rating
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    38
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
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English first
Taree, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 15 July 2013

Our stay at the apartments was very positive. Mungu and Neeah (sorry about the spelling) were very obliging and attended to all our requests promptly. The location was wonderful as we were able to walk everywhere we needed to go. The apartment was well appointed, although a little dated. It had everything we needed including a full kitchen and laundry. It was very spacious and basically very good value for money.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lizchris122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mangal N, Manager at The Lofts Apartments, responded to this review, 21 July 2013
Dear valued guests,

Thank you very much for a great review, we much appreciated.It is great to hear that you were able to take advantage of our central location and explored the City. It will assist us in improving our services for future guests. Please stay in touch with us and we look forward to welcoming you again in the future.

Manager,
Mangal & Neha
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Newcastle, New South Wales, Australia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 10 July 2013

My teenage son and I recently stayed at The Lofts in a 2 bedroom apartment. They are located in the centre of town and you can easily walk everywhere. The apartment was spacious, clean and comfortable (not new or flashy) with excellent views. Staff were very friendly and helpful. I think these apartments are excellent value for money. The internet is available for an additional cost which was fine but there is a limited capacity and only one television which was no problem for us but may be a problem for some. In other reviews, I read that some people had an issue with the heaters being on a timer. Once again we didn't find this a problem and the beds have electric blankets. Laundry and kitchen facilities - excellent.

Room Tip: We stayed on the 5th floor which has excellent views.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LJH29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mangal N, Manager at The Lofts Apartments, responded to this review, 12 July 2013
Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable.

Please stay in touch with us and we look forward to welcoming you again in the near future!
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Melbourne
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 July 2013

Stayed in the 3 bedroom apartment. Staff were friendly and for what we paid I have no complaints - hence my "very good" rating. Few observations: If you want to use the spa, tell the reception early as it was switched off and takes 3-4 hours to switch on (seems not many people use it?). The staff didn't make our beds every night but they did provide us clean towels every day. The room had a kitchen (which we didn't use that much) - the stove is electric and conducive to little cooking, so don't book and except to be cooking meals for an entire family.

The location is terrific, but be warned, during the weekend we could hear the small noise of Shotover Street at night from people walking the streets - during the week there were no issues, but at night on the weekends a little louder than I would have liked.

The room itself was clean (but aged). The room was somewhat cold though, even with the 3 electric heaters going all-day long (during winter). If you have a car there is parking at the front of the motel and behind it although it is no longer free (websites have not updated this), they charge about $5 a day.

If I was with a group of friends I would stay here again as long as the prices didn't jump. If you are a couple I would look elsewhere for something a little less noisy and a little more modern feel/comfort after a hard day's skiing.

Nonetheless, it was a nice place worthy of a positive rating.

Room Tip: Rooms which are most furthest away from the main street so you have minimal noise at night time.
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank dlucant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mangal N, Manager at The Lofts Apartments, responded to this review, 3 July 2013
Thank you so much for your feedback. All feedback is used in assisting us to improve future guests’ experiences through your observations. There are a number of issues raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.

I am glad you enjoyed your stay and understand what our apartments have to offer rather than traditional hotel rooms.
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Sydney, Australia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 25 June 2013

The Apartments are very centrally located on Shotover Street, easy to get to and within walking distance of everything you need in Queenstown. The car park was free which was handy for us, and the room was clean and comfortable and also included a full kitchen with all the necessary utensils, and a washing machine and dryer which was extremely handy.

Unfortunately there seemed to be no towels in the bathroom, but I'm sure this could have been rectified if we'd cared to notify staff. (We only stayed one night and had arrived past normal reception hours so couldn't really be bothered.)

The service was decent, perhaps not as overtly friendly as some other people we'd encountered staying elsewhere, but nonetheless as we were only there for the one night that was probably why.

I enjoyed staying in these apartments due to the facilities and the location, and would consider staying here again for a longer period of time if needed.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lici_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mangal N, Manager at The Lofts Apartments, responded to this review, 3 July 2013
Thank you for your review. Our property is certainly unique, that is what we are most proud of. We are really pleased to hear that you have enjoyed your stay in our hotel. We want to do apologiose that there is no towel in your room when your arrive. We would definitely give our best in future.We look forward to welcoming you back in the near future.
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Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 May 2013

We recently stayed 3 nights at The Lofts for my birthday. Before turning up we had prompt email communication. We were collected at the airport & taken to our apartment. It was ready so we checked in early-fantastic with a baby!
The apartment was clean, roomy & well equipped. While a little tired & dated it had everything we needed. Heating excellent.
The location was fantastic. We didn't need to hire a car and could walk everywhere in central Queenstown.
The service was exceptional. Always a smile and hello when we walked through reception & only too happy to help at our request. Thank you we will def be back.

  • Stayed May 2013
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank HAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mangal N, Manager at The Lofts Apartments, responded to this review, 1 June 2013
It is brilliant to hear that you found the staff "very accommodating" and the location " A good base." We're very happy that these elements contributed to your having a positive stay. Thank you and please stay in touch with us so we can offer you our best rates for your next stay. Take care until then!.
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Sydney, Australia
Level Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 10 May 2013

Hi ,
We have stayed at the Loft Apartments 3times now it's a great place to stay very central to all restaurants and pubs in Queenstown
we hire a car from the airport so we can drive to all ski resorts 5 in total
Great places to eat are the Cow for pizza and pasta ,
The Ferg burger place is a must. Approx 20 different types of burgers .
Sop around for ski/board rental prices vary a lot

Room Tip: Great rooms 2beds and loft great for 6people The full apartment is great everything you need
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaynglenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mangal N, Manager at The Lofts Apartments, responded to this review, 14 May 2013
Thank you for your review. Our property is certainly unique, that is what we are most proud of.

We take immense pleasure in being able to serve our guests every day and enjoy what we do.

We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lofts Apartments

Property: The Lofts Apartments
Address: 61 Shotover Street, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
Ranked #51 of 57 Hotels in Queenstown
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Lofts Apartments 3.5*
Number of rooms: 25
Reservation Options:
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Also Known As:
The Lofts Apartments Hotel Queenstown
Lofts Apartments Hotel Queenstown

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