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“Great Place to Stay with New Management”

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Swiss-Belresort Coronet Peak
Ranked #47 of 57 Hotels in Queenstown
Paihia, New Zealand
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Place to Stay with New Management”
4 of 5 bubbles Reviewed 11 July 2008

The property has obviously undergone a change with really dynamic new management.
Clean comfortable rooms with own bathrooms at a great price of $99 incl tax.On premises is a TenPin Bowling alley which is great fun.
Opposite is the awesome Onsen Hot Pools overlooking the Shotover River.Walking distance to the Shotover Jets.
Next door to the skifields of Coronet Peak.
Great buffet breakfast and dinner.
Quiet location as downtown Queenstown is noisy much like a large downtown of any city.Regular shuttles to and from town.
Great value and friendly staff.What more can you ask.
Paul

  • Liked — Great Quiet Location,Friendly Staff,Close to Skifields,Queenstown and Arrowtown
  • Disliked — Nothing really
  • Stayed July 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank springfield9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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220 reviews from our community

Traveller rating
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    64
    57
    35
    23
See reviews for
56
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7
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
UK
Level Contributor
90 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 379 helpful votes
1 of 5 bubbles Reviewed 25 February 2008

I see someone has written a review that says 'stay here if you must.' I would disagree with this and say no, don't stay here at all - stay somewhere else. I think this was possibly the worst experience in a hotel that we have had, apart from one in The Gambia with cockroaches crawling out of the grout in between the bathroom tiles and gangs of youths brandishing machetes outside our hotel. The first night we were kept awake by hoardes of teenage guests rampaging up and down the corridor, outside our rather basic and slightly smelly room. We were too tired to complain to reception that evening, but on complaining the next day we were met with a shrug and a 'yes we have a large group of students staying here'. Silly me, what did I expect.

We caught the hotel's shuttle bus down into Queenstown with the rather morose driver, and whilst this worked quite well, we think you would be far better off just staying down in Queenstown. There is nothing up here where this hotel is located, apart from one saving grace - a restaurant called Gantley's over the road. This serves amazing food and wine and we had a really lovely meal here with friendly staff. This was the only good point of our stay here (but we dreaded the end of the meal when we had to go back to the Coronet for bed) and we would recommend a visit here separately if you can.

The hotel pool was the worst thing about the hotel, or maybe a tie with the food. It was disgustingly dirty, with cracked tiles both in the pool and outside, broken chairs all around, dead flies and other creatures floating in the pool (we were there in the height of summer and it didn't appear to have been cleaned since the previous summer). The grounds were shoddy and poorly maintained, and there seemed to be the remnants of broken drinking glasses dotted around (although who left them there I have no idea as no one in their right minds can have sat out there on the two legged chairs). When we asked to see the manager to complain about the state of the hotel, we were told he would ring us in our room that evening. No call came. The next morning we asked again, and were told he was 'busy' but if we came back at 12 he would be there. 12 o'clock came, and we were told he was out. Persevering, as I am one for doing so when I have paid for something I do not feel has been provided, I demanded to see the manager. Told to come back in 2 hours. Did so, and was told, guess what, he's not here. I said I did not believe this and I was going to stand there bothering the staff until he came. Ooh, 2 minutes later the receptionist went into the back room and out comes the manager. I listed our complaints and asked for a refund of the money we had paid for the nights as the hotel was so disgusting. He seemed disinterested and bored and then agreed with us when we told him the state of the pool area was unnacceptable and a danger to health! He said yes it was and sighed. We did then get the second night of our two night's stay free after harassing him a bit more, but this did little to improve our experience of the hotel.

The breakfast was diabolical - we eat just about anything but it was mostly inedible, unrecognisable slop. Maybe the hotel has changed hands since we visited - I really hope so as it does have lovely views and Gantley's was lovely, but we really felt that for the inconvenience of its location you need something special to justify it (and the price - it's more expensive than the hotels / B and Bs down in Queenstown). Our advice is don't stay there and stay down in Queenstown. Queenstown itself was great, lots of good restaurants and bars / shops and of course all the outdoor activities to do. Hope this helps, feel free to email me with any questions!

  • Liked — The restaurant over the road.
  • Disliked — The whole hotel, staff, food everything.
  • Stayed December 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jetsetter77Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissBelResortGM, General Manager at Swiss-Belresort Coronet Peak, responded to this review, 4 March 2015
Thank you for your feedback. I apologize that our hotel did not meet your expectations.
We are about to undergo a major refurbishment to bring the hotel and its facilities up to a 4 star standard. this programme should commence within the next 4 weeks. I do hope you enjoyed Queenstown though.
Kind regards
Vicki
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Queenstown hotels

Bend, Oregon
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 2 February 2008

New ownership; previous reviews should not be taken into account. Orbitz messed up our reservations and the managemant at Coronet Alpine Resort went 'way above and beyond to not only get us into a room but made our stay there the customer service highlight in a country widely noted for customer service excellence. Most highly recommended. Owners are making a number of improvements to the facility in keeping with their wishes to create a first class hostelry.

Stayed December 2007
Helpful?
Thank Tempelritter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 30 August 2006

Well the hotel is about 10 minutes drive from town which is the first nasty surprise. It has a university dorm feel and look to it. However, Probably the worst part of our stay was pulling back the bed cover after checking in at about 10pm from an 8 hour drive to discover that our 'clean beds' had hairs in both beds and one bed had a large coffee or tea (or worse) stain all over the sheet as well as the mattress protector underneath it, we later noticed that the 'clean' hand towel in the bathroom had the identical stain on it which it appeared someone used to mop up the spill. When I complained management offereed us another room - they showed me the beds in the new room and again the sheets looked crumpled and there were hairs on the pillows and sheets. The manager said ' I think they are clean sometimes even after dry cleaning hairs remain.' So obviously cleaning is clearly not their strong suite - however, I must say for the rest of our stay our sheets, towels and hand towels were changed for clean ones every day.

The breakfast was ok - cereal, juice, fruit, juice, scrambled eggs, some imitation bacon, baked beans or spaghettti, hash browns, toast etc.

The bowling alley at the hotel was great! It is a strike bowling centre and had great cheap meals. And looks out of place in the hotel as it appears very shiny, new and clean!

The courtesy bus to the slopes was great for those not confident with chains and snow driving and we took advantage of this most days. Unfortunately on one day a blizzard occurred and the roads were apparently blocked and so our bus turned around and went home without coming up to get us. So we and another couple waited for 1.5 hours before getting a lift with a staff bus. When we told the hotel what happened they said 'this is what happens when the road is hard to get up you can always find soemone to take you down'. But we felt that should have been specified when booking the shuttle as we turned down offers of lifts waiting for our bus that would never come.

Although most staff were polite enought they all pretty much gave off the vibe that they were not particularly happy to be there ..and who could blame them?

  • Liked — The Bowling Alley and the Price
  • Disliked — The celanliness and the location
  • Stayed August 2006, travelled with friends
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Touring-Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
96 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
2 of 5 bubbles Reviewed 16 March 2006

We stayed at this hotel in February 2006. The rate for a double room was $118 plus $16 for breakfast.

Coronet Alpine Resort is a large impersonal hotel. Stay if you must, but do not expect anything beyond a partially cleaned room. The place resembles Eastern European Soviet-style structures. The reception's reaction to our mentioning that the room was dirty: "sorry".

Avoid breakfast at all costs, unless you are fond of cold spaghetti, curdled rice and other Asian delights. The dining room was not cleaned from, at least, the night before.

Stayed February 2006
Helpful?
8 Thank IGF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swiss-Belresort Coronet Peak

Property: Swiss-Belresort Coronet Peak
Address: 161 Arthurs Point Road, Queenstown 9371, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 57 Hotels in Queenstown
Price Range (Based on Average Rates): £
Hotel Class:3 star — Swiss-Belresort Coronet Peak 3*
Number of rooms: 75
Official Description (provided by the hotel):
Swiss-Belresort Coronet Peak is a 3 star resort with 75 guest rooms, all with private bathrooms. Located just 7 minutes from the lively downtown Queenstown. It is the perfect location to escape the nightlife and recover from an adventurous day. ... more   less 
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