From the moment we arrived and were not offered any sort of help with our bags it just kept going downhill from there. The entire building was dirty and not just out of date totally abandoned. On our way to our room which was at the far end of the building we noticed cracked light fittings, carpet stains and marks all over the walls. When we got to our room we turned on the heater only to hear it chugging like a freight train which would help keep us up all night. We then tried to call reception and realized we had no phone connected. We then went to reception to ask about our phone which was apparantly going to be sorted out. We had lunch which was nice food although the wrong meals to what we ordered. We then checked on the phone situation and were told it would be sent up immidently (it never came). We decided to use there restaurant for dinner and the waiter admitted to be embarressed to say that the ribs were not served with any sides/salad. The food was nice but a total of 4 ribs was a joke for the price. We decided to have an early night only to be kept up by our noisy neighbors until 11pm when I got up and asked them to please keep the music down. The noise soon came back and of course we had no phone to alert the reception. The neighbors soon went out but as they came back at 4am we were wide awake again. A total of 3-4 hours sleep we hoped the breakfast would lift our spirit but canned fruit was not all that appealing. We then explained to the staff that they still had not given us a phone and at 3am it would of been nice to be able to let them know without walking from 1 end of the building to the other to the reception. We were then told our phone had been stolen and they did not have a spare for our room. I explained how bad our stay had been and the staff did not even apologies just simply nodding there head and saying 'all I can do is tell the manager'. A simple sorry goes a long way.
A day and night I won't forget for all the wrong reasons.
- Official Description (provided by the hotel):
- Swiss-Belresort Coronet Peak is a 3 star resort with 75 guest rooms, all with private bathrooms. Located just 7 minutes from the lively downtown Queenstown. It is the perfect location to escape the nightlife and recover from an adventurous day. ... more less
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