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“Lost our booking”

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Apres Ski Apartments
Brisbane, Australia
Level 1 Contributor
3 reviews
“Lost our booking”
Reviewed 8 January 2013 via mobile

We had written confirmation of our booking being held. Rang to pay as opposed to sending Credit Card details in clear text emails as they recommended and was told they had let room to someone else. Told they did not know what had happened and that person who took the booking wouldn't be back for two days.
Conversation was akin to an episode of Fawlty Towers.

Stayed January 2013
Helpful?
Thank Dingo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louiseqt, Owner at Apres Ski Apartments, responded to this review, 24 January 2013
Give me a break,how can two of the same party be bothered to write reviews without even staying?As I explained by email I was called away to nurse acutely ill family,if they had followed my email instructions that I would formalize things when I returned everything would have been confirmed. But NO they had to call.The person who took the phone call tried his best but did not have all the information.Yes miscomunication, sorry cant be perfect all the time. Our well located spacious apartments are very popular with guests returning annually.Only having three private apartments do not dismiss staying here please !
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19 reviews from our community

Traveller rating
    12
    4
    2
    0
    1
See reviews for
2
11
Solo
0
1
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
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English first
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 December 2012

Stayed for a week in a 1br apartment with fantastic views of main lake. Apartment has everything you would need , self contained and very spacious. You can watch sunset sipping wine on your front balcony/deck. Centrally located within walking distance to mall even though getting up a steepish hill on return can be substituted by a $7 cab ride if necessary!

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louiseqt, Owner at Apres Ski Apartments, responded to this review, 11 January 2013
Thanks for being our first reveiwer. The hill up does get comments, I have paced it at 50 steps!! and I am not as fit as I could be.
Does give us great views very close to town, we also suggest to guests the gentle walk 500m through the beautiful Queenstown gardens into downtown as a relaxed option.
Look forward to seeing you next visit. Kind regards Louise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Apres Ski Apartments

Property: Apres Ski Apartments
Address: 71 Hallenstein Street, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #61 of 92 Speciality Lodging in Queenstown
Number of rooms: 3
Official Description (provided by the hotel):
Located 200m to downtown Queenstown.Elevated position overlooking Queenstown Bay.Three luxurious spacious apartments all with private entrances.Fireside Living rooms with French doors onto outdoor Patios with magnificent views.,1,2,3,5 bedroom options, King or twin beds, upmarket beds & Linen. All bedrooms have an ensuite bathrooms with toiletries,hairdryer & bathrobes. Fully equipped kitchens and dining table for up to 8 guests, plus a breakfast bar for casual entertaining.Laundry facility. Off street parking.Complimentary WIFI. ... more   less 
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