We really enjoyed our 7 night stay at this hotel, and the staff made us feel very welcome and were always available to assist. Even though the hotel is located away from the main buzz of Queenstown, it was easy enough to get to and from town by utilising the water taxi and free hotel shuttle. The Lake view room with a gas fire was very comfortable.
Why only 3 stars? Here are the reasons: There are 3 restaurants in the hotel vicinity. One of the restaurants offers typical pub type food, which is not for us. We were not informed that the Thai restaurant had actually closed for the Autumn (only found this out when we walked over to the restaurant). We were also not informed that the Wakatipu Grill closes on a Wed and Thurs night in the off season - also only discovered this when we ventured down to the restaurant for dinner on the Wed prior to leaving. At least we now knew we had to make a plan for Thurs dinner.
The breakfast is not great. I prefer eggs cooked to order rather than cooked in mass.I also enjoy a good bircher muesli, unfortunately it was laced with orange (I do not eat oranges in bircher muesli).
The final disappointment was checking out. I was asked if it is OK to charge my credit card in AUD. This sounded reasonable, so I agreed. Only afterwards, when reading the receipt, I discovered that I had consented to them charging a 2.05% currency conversion commission. Why would I ever agree to such a charge? I was not told this upfront, so had not consented to this!!!! On top of this, my local bank in Aus still charged yet another currency conversion commission.
- Official Description (provided by the hotel):
- From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more less
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- Also Known As:
- Hilton Queenstown Hotel Queenstown