We visited the Hilton in April 2014 and stayed in a lake view deluxe room. The amazing views are worth the higher price. I would not book a hill facing room. The relaxation rooms with private hot tubs are on the ground floor beside the walkway but hidden behind some garden, so unsure how private they are. Our room was spacious, clean and worked well for two adults and a child. It had a gas fire in the room which was cosy on a cold night. The room temperature was adjustable. The separate living area was great, although one has to be careful to remember the split level between the bed and the living area. The sofa was standard size and too low to be comfortable for long periods. There are two stools on the outside balcony. The bathroom has separate bath and shower. The shower door opens in revers which means you do get water on the floor if not careful. There is a smell coming out of the drain overflow grate, but fixable by turning on the tap and putting some shower gel into the sink. The toiletries are standard and always replaced, however, no bath salts are provided. The spa has some lovely product on sale, perhaps a sign could be placed in the room offering these in small sizes for a touch of luxury. The bed was comfortable and we had a great night's sleep each night as it was so quiet.
The peace and beauty of the location is its greatest strength. The location of the hotel is outside the city but near the airport. The hotel offers a free shuttle to the city but has to be booked. There is a water taxi from 12pm till the evening , and this was surprisingly comfortable on a cold night ($10 per adult $5 child). It is 25 mins walk to Frankton Hub where there are a large number of buses going to the city, Arrowtown, Lakes Hayes etc. It took us 2 hours to walk the Queenstown Trail into the city. Taxi by Corporate Cab is $50 into the city. The 10 mins walk along the walkway to the Kawarau Dam is worth doing for those picture postcard photos and a view of the clear river from above.
The breakfast was included in our tariff. The hot buffet was great if you arrived when the food was newly cooked, however, one morning we arrived to find the poached eggs had turned hard boil in the serving tray. Otherwise we enjoyed the hot selection. The fruit and continental selection was nice, especially the fruit salad. The muffin looked nice but was dry. The Asian selection of noodles and fried dumplings was tasteless and below the acceptable standard. Perhaps if the chef is not able to cook Asian food, it could be contracted to someone who can. I think it is a great gesture to offer something that would appeal to Asian guests but it is a shame if it is not good. The service at Wakatipu Grill for breakfast was cheerful and prompt.
We used the pool and the jacuzzi, which were lovely. The area was kept clean and there were lots of towels. The facilities were not over crowded and we enjoyed the heated pool and jacuzzi very much. One suggestion is for some goggles (adult and kid size) to be sold at the spa, I am sure someone else would have forgotten their goggles too! We noticed some peeling wall paper in the corridor, and hope it will be fixed soon.
We enjoyed our stay at the Hitlon and are glad we chose to stay there. We left feeling refreshed and energised. We will be back!
- Official Description (provided by the hotel):
- From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton EMEA, Hotels.com, Ctrip TA, Priceline, Booking.com, Expedia, Odigeo, Agoda, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS, HotelQuickly, Cancelon and getaroom.com so you can book your Hilton Queenstown Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Queenstown Hotel Queenstown