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“A Place To Celebrate”

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Hilton Queenstown Resort & Spa
Ranked #18 of 58 Hotels in Queenstown
Certificate of Excellence
Auckland, New Zealand
1 review
“A Place To Celebrate”
Reviewed 20 August 2014

Lovely place to celebrate our 25th wedding anniversary. The bath with beautiful lake and mountain views was so relaxing. Would recommend to anyone looking for a little something special. The hotel sits in a quiet location is outside of the busy centre.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (614)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2014

We have spent 4 days at Hilton, which is located about 5 minutes from the airport and 15 minutes from Queenstown. The hotel has a water taxi service as well as a free shuttle that runs to the city (needs to be booked, it fills up quickly). We ended up using the water taxi a lot, it's much quicker than by car. The facilities are fantastic, breakfast was offered at a discount rate on the day of arrival, which we ended up taking (it's beautiful food, with great selection), since there weren't any other options around. The pool and spa is well maintained and clean, the hot tub needs an update, but it is still wonderful. There is a sauna and steam room in the changing rooms, separate for males and females, so that was a bit of an inconvenience, since we would have liked to enjoy those facilities together. The concierge service is wonderful, they take care of everything. The room is spacious, clear, comfortable, with a fire place and comfy bed. Highly recommended, great value for money.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank gyerika14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 August 2014 via mobile

Stayed at the Hilton Bora Bora for the first week of our honeymoon and Hilton Queenstown for week 2. Can honestly say that in terms of Service and Luxury, Hilton Queenstown wins hands down. The service in ALL areas is exceptional - nothing is a problem. We have not been able to find fault in the food (room service, Stacks Pub, the grill and even breakfast) albeit a little expensive in some areas (but dont mind paying for the quality we received). The chinese resturaunt was closed due to illness the first night, yet to go thete so can't comment at this stage. Had a couples massage in the Eforea spa, we were both so relaxed that we fell asleep). The property is a 10-15 min drive into town. We ended up hiring a car to get atound which suited us. $10 per day valet parking but would rather that than parking 2 mins and walking back in the cold. No free wifi which serms to be a common theme at Hilton Properties but access in certain areas which was fine. Will definitely stay here again!

Stayed August 2014, travelled as a couple
Helpful?
Thank Chantelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Macquarie, Australia
Level 5 Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 18 August 2014

The hotel provides an extremely relaxed and friendly atmosphere. Situated right on the lake, you have easy access to walking trails, bike trails and the airport. The views from the hotel are amazing. Being a ten minute drive out of Queenstown means you have the luxury without the hustle and bustle of a city. The rooms are spacious and come with a log fire to create that extra winter ambience. The service from everyone was friendly and prompt. You have plenty of choice for food and drink either in the hotel or clos by.

Room Tip: Make sure you book for the shuttles going to town and back. Take the water taxi if you can as the vi...
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  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Dougsworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 August 2014

I'm torn about Hilton Queenstown-the view is incredible. We took the lakeside residence and you literally open the door to the mountains and lake. The buffet breakfast was superb and the design of the hotel has a lodge-like feel and always feels 5 star. The price is pretty decent too, our room had two king size beds and two bathrooms with a great kitchen and lounge (more than we needed for sure!)

On the flip side, their guest relations manager William was a nightmare. We had booked with the concierge lift passes and bus transport to Cardrona (return). On the morning of the trip, we called in to the front desk to change to a later bus because we werent feeling well that early and they told us fine come at 9:30. THEN they told us at 9:30 sorry that bus DOESNT go to Cardrona, it only goes to Queenstown where there is NO connecting bus to Cardrona (then why did you assume we were taking that bus if we were explicit that we were headed to Cardrona?)

So with a hefty cancellation fee and no transport into Cardrona, the guest relations manager refused to take any responsibility for the admittedly wrong information he gave us. ON top of that, we only had the choice of taking a cab up which costed $200 and he refused to share any responsibility, only begging the cab driver to give us a $10 discount (as if its the cab drivers fault).

Extremely rude staff but it gets WORSE! Twice they informed us that the bus picks us up from Cardrona at 5-5:30 so we were up at Cardrona at 4:40 and realised no bus was coming and everyone had left. THEY LEFT US STRANDED ON TOP OF A MOUNTAIN. We called them and they said they'd call us back but they never did. So with no choice of a cab or any transport back down, almost sunset, a super friendly staff member at Cardrona realised we were in trouble and was himself headed into Queenstown and had exactly four seats for us (free of charge). Cardrona staff are wonderful, friendly folk but Hilton Queenstown staff are ATROCIOUS, RUDE, NEGLECTFUL and INCONSIDERATE. This hotel is great for the views but don't ever rely on them for ANYTHING or it might just ruin your trip (your wallet and your physical safety).

Room Tip: Lakeside Residence-gorgeous, spacious with killer views
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Raihana92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naperville, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2014

We enjoyed our stay to Hilton Queenton Hotel for family vacation. The view is so beautiful by the lake. The hotel provides free shuttle to the downtown of Queentown and is very helpful. We enjoyed the breakfast and the Chinese food at " Me & Mee Chinese Restaurant. The room is very clean and the bed is so comfortable. We like the swimming pool and spa as well.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Howard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 August 2014

amazing views and rooms with beautiful fireplace.
however a 10-15 min drive from the main area of queenstown therefore i would suggest having a car if you plan on staying here.
restaurants on site, very good helpful service.

free parking but there's a 2 min walk to the main area. otherwise a $10 / day valet parking.
there's no public spa however theres a hot bath and a pool.
some rooms have private spas.

  • Stayed August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Hannah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Queenstown Resort & Spa

Property: Hilton Queenstown Resort & Spa
Address: 79 Peninsula Road | Kawarau Village, Queenstown 9300, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Queenstown
#4 Business Hotel in Queenstown
#13 Romantic Hotel in Queenstown
#16 Luxury Hotel in Queenstown
#19 Family Hotel in Queenstown
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Queenstown Resort & Spa 5*
Number of rooms: 220
Official Description (provided by the hotel):
From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more   less 
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Also Known As:
Hilton Queenstown Hotel Queenstown

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