I wouldn't normally bother to leave a review but I'm really disappointed by some areas of service we received at a recent stay. When we checked in we were told by reception that we did not have a lake view and that our room was at the back of the establishment. If we wanted a partial lake view we could pay an extra $40 a night or for a full view $100 a night. We felt this to be a little much as we were only staying a few nights although we were disappointed that we wouldn't have any view. We went up to our room only to find that we did in fact have a view of the lake. We felt that we were only told this as to get more money from us. This is only one of a few disappointing incidences. The plug in our bath wouldn't work the bathroom cupboard door was falling off and the room service was ridiculously over priced. I wouldn't have minded paying for a decent meal but over $25 for a pizza that looked like it had just come out of the freezer and $22 for pasta that looked like it was out of a jar is a bit ridiculous. We actually had to go out later and get nandos. Also$40 for breakfast that's your only option you can't just have some toast or cereal it's $40 or nothing. The pool is like being in a dungeon and the spa isn't really a spa just a big hot dirty bath and the saunas which we couldn't find were male and female. One last thing don't take the concierges advice of renting your ski gear from browns. It is a complete rip off. They only tell you that because they have a store at the Hilton. You can get gear for half the price in town. Also they do have free shuttles but they only run at certain times and stop coming back by about 10. A cab ride from town is about 45 we ended up just hiring a car because it was cheaper. Don't waste your time and money. Stay somewhere in town.
- Official Description (provided by the hotel):
- Situated directly on the shores of Lake Wakatipu, the resort boasts famous waterfront and mountain views. Each of the spacious rooms and fully-equipped residence apartments offer a gas fireplace, separate lounge area and private balcony to satisfy any travel needs. Take the complimentary hotel shuttle bus into town, rejuvenate in the opulent onsite spa facility or simply relax by the 25-metre indoor heated pool with steam and sauna rooms. While the five bars and restaurants including the signature Wakatipu Grill provide sought-after dining options in magnificent settings to complete a truly memorable stay. ... more less
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- Also Known As:
- Hilton Queenstown Hotel Queenstown