Hotel itself is amazing with waterfront locations and beautiful rooms. Rooms were spacious with gas fireplaces and huge bathrooms. Unfortunately service was not as impressive as hotel itself. Staff seemed to be very inexperienced, unhelpful and inflexible. With any issues you had to follow up on them, rather then them getting back to you. Upon check in they could not even find my reservation and initially told me that I might be in a wrong hotel. We have booked a meeting room and the heating did not work in there, it was 6 degrees inside. It took forever to get someone to check it and they brought us a portable heater instead. Here are just few example of many...
Location is another factor to consider, it is on the opposite side of the lake from Queenstown and taxis are not cheap. It costs around $50 one way from the hotel to get into town. There are buses and water taxis available but limited with fixed schedule.
Overall, hotel itself is amazing but I don't see myself rushing back to stay there again.
- Official Description (provided by the hotel):
- Situated directly on the shores of Lake Wakatipu, the resort boasts famous waterfront and mountain views. Each of the spacious rooms and fully-equipped residence apartments offer a gas fireplace, separate lounge area and private balcony to satisfy any travel needs. Take the complimentary hotel shuttle bus into town, rejuvenate in the opulent onsite spa facility or simply relax by the 25-metre indoor heated pool with steam and sauna rooms. While the five bars and restaurants including the signature Wakatipu Grill provide sought-after dining options in magnificent settings to complete a truly memorable stay. ... more less
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- Also Known As:
- Hilton Queenstown Hotel Queenstown