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“Superb Hotel,Longing to Return” 5 of 5 bubbles
Review of DoubleTree by Hilton Hotel Queenstown

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DoubleTree by Hilton Hotel Queenstown
Ranked #27 of 57 Hotels in Queenstown
Certificate of Excellence
uk
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Superb Hotel,Longing to Return”
5 of 5 bubbles Reviewed 13 July 2012

Recent stay for 3 nights, superb Hotel with the most fantastic breakfast and deli shop, and spacious rooms,will certainly return.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Genesos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this review, 15 July 2012
Dear applebwl

Great to see you enjoyed yourself and thank you for sharing your comments on Trip Advisor.

Looking forward to your return when you are next visiting New Zealand.

Kind regards
Andrew Nisbet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,133 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Melbourne, Australia
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 8 July 2012

We spent three nights - great place the only reason the overall rating was low is due to poor service. Don't order room service -It takes too long; and if u choose to dine at Stacks - make sure you allow for lots of time - it took us an hour to get served two pizzas - on a Wednesday night - not good if u have hungry kids !

  • Stayed June 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Psha24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this review, 13 July 2012
Dear Psha24

Thank you for placing your feedback on Trip Advisor following your recent stay in the Kawarau Hotel.
I was sorry to hear the issues you had with the delay in food orders. I will discuss these with our executive chef and ensure extra training is given to avoid a repeat of this.
I understand the importance of receiving a memorable experience during your stay so your feedback is much appreciated.

I do hope I have the opportunity to welcome you back to stay again sometime in the near future.

Kind regards
Andrew Nisbet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlottesville, va
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 7 July 2012

This is a surprisingly great hotel. I'm still shocked about how cheap my stay was given the high quality of the hotel. The hotel is isolated and quiet. Therefore it's also away from town but you could of course take the boat to town cheaper than staying at a similar quality hotel in town. Also, public transport is pretty easy.

It's obviously designed for a ski vacation, separate living room with a pullout couch and a kitchen (walking distance of the grocery store). However, this hotel is just a great getaway. You're right on the water with a great view and the hotel is new, modern and clean. It's odd how cold the hotel is but it seems to be the standard in New Zealand.

I highly recommend this hotel as it is a great value.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Drew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this review, 8 July 2012
Dear TravelisFree

Thank you for taking the time to post your feedback following your recent stay at the Kawarau Hotel.

Our village is equally as popular in the summer with all the outdoor dining areas.

Thank you for recommending the Kawarau and I look forward to welcoming you back to stay when you are next visiting New Zealand.

Kind regards
Andrew Nisbet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 July 2012

Stayed here for 3 nights. The hotel is situated at a great location near the lake and it is very peaceful.
the service was excellent and so was the food. the rooms were slightly small in size but well designed, cozy and fully equipped.
The only problem at least for me was that the hotel was little far away from town and is not ideal if you want to frequently go to r market area.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paras S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this review, 11 July 2012
Dear Paras S

Thank you for sharing your comments following your recent stay at the Kawarau Hotel.
It is pleasing to read you enjoyed your time and although you note we are in a great location, but away from downtown Queenstown, the trip into Queenstown is very easy with the various travel options.

Thank you again and I look forward to welcoming you back to the hotel again in the near future.

Kind regards
Andrew Nisbet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 5 July 2012

Stayed for mid year vacation (2 weeks). We're urban dwellers looking for an autumn getaway and we've found a gem in queenstown. A perfect getaway in kawarau village, away from the downtown. 10 min drive to downtown which was fine for us as we drive. Lakefront view full 5* hotel facilities, versatility of a full serviced apartment. We enjoyed our vacation thanks to Hilton excellent service, kudos to the front desk staff and housekeepers.

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Crescendo101047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this review, 5 July 2012
Dear Crescendo 101047

It was great to see you found your perfect getaway in our village and thank you for sharing your comments.

I am very pleased you experienced our excellent service and thank you for mentioning our front office and housekeeping team members. I understand it is important for guests to receive a memorable experience in our hotel and your feedback is much appreciated.

I look forward to welcoming you back to stay maybe for a 'winter getaway' !

Kind regards
Andrew Nisbet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maroochydore, Queensland, Australia
Level Contributor
4 reviews
3 of 5 bubbles Reviewed 2 July 2012

We recently bought a mystery deal on Grabone and the price was incredible for the value we received. It included a buffet breakfast which was amazing! The restaurant in the village are great, the pizza place and bar has nice wine and pizzas whilst sitting by the fire, and the other restaurant (where breakfast is held) has top quality food and service. The meals are large.

We asked if our room had a view of the lake, apparently it didn't, we asked to view it but they only showed up the upgraded room, so we took it for an extra $50 per night. We were placed on the 4th Floor which is terrible in regards to getting there, having to go up to floor 3 then along a corridor up another lift to 4th floor. Mission!!

The 4th floor lift was getting worked on, the cleaner informed us to us the stairs which we then got locked in and had to go down to the basement to get out then walk around to the reception and wait until we could access the lift to get back to our room. Not happy.

On a good note, the room was clean however the layout was to be desired, a lot of wasted space.

Room Tip: Make sure you ask to view the room before choosing to get upgraded. Think all rooms should face the...
See more room tips
  • Stayed June 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kylie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this review, 3 July 2012
Dear Kylie B

Thank you for taking the time to share your feedback following your recent stay at the Kawarau Hotel.
Yes I agree it is a mission getting to the 4th floor of this hotel. I do apologise for this unusual design.
It was good to see you were able to grab a great deal on your room and I am very pleased you enjoyed the food and service in our various outlets.
I look forward to welcoming you back to stay next time you are visiting Queenstown.

Kind regards
Andrew Nisbet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 2 July 2012 via mobile

We paid $135 a night, and were very happy with our room and amenities. Due to some difficult personal circumstances we had to cut our stay short, and the duty manager could not have been more accommodating, helpful and understanding.

If you honestly expect 5 star service, then the Hilton is for you. If however, you want to pay a reasonable price, and benefit from good friendly service, then this is the place for you. Be realistic!

Thanks Kawarau Hotel, we will be back ASAP to complete our holiday.

Stayed July 2012, travelled as a couple
Helpful?
Thank mcfaddendr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this review, 5 July 2012
Dear mcfannendr

Thank you for sharing your comments following your recent stay at the Kawarau Hotel.
I was pleased to see you were very happy with your room and amenities.

I look forward to welcoming you back soon to complete your holiday.

Kind regards
Andrew Nisbet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Queenstown

Property: DoubleTree by Hilton Hotel Queenstown
Address: 79 Peninsula Road | Kawarau Village, Queenstown 9300, New Zealand (Formerly DoubleTree by Hilton Hotel)
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#9 Business Hotel in Queenstown
#19 Romantic Hotel in Queenstown
#26 Family Hotel in Queenstown
#26 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Queenstown 4.5*
Number of rooms: 98
Official Description (provided by the hotel):
Enjoy a warm welcome at DoubleTree by Hilton Queenstown. Savor our delicious DoubleTree chocolate chip cookie upon arrival and settle into one of our comfortable and inviting guest rooms. Ideally located in the heart of Kawarau Village, this modern Queenstown hotel boasts breath-taking views of the shores of Lake Wakatipu and is situated just five minutes' drive from Queenstown International Airport. Central Queenstown is also just minutes away via water taxi or by our complimentary shuttle service upon availability. Surrounded by magnificent mountain scenery, this Queenstown hotel presents the closest hotel accommodation to The Remarkables Ski Field. Go skiing or snowboarding in the winter months or try exciting outdoor activities. Hire a hotel bicycle and explore the local sites or simply relax in the hotel's 10-seated executive cinema. The hotel also offers an ideal setting for business meetings and special events, with over 2,000 sq. ft. of flexible function space for events with up to 190 guests. Feel at home in a stylish guest room at DoubleTree by Hilton Queenstown. Each room boasts breath-taking views and modern amenities including WiFi access and an LCD TV. Prepare a home cooked meal in the fully equipped kitchenette, complete with oven, microwave and fridge/freezer, or visit our onsite eateries such as Me&Mee Chinese Restaurant, Wakatipu Grill, Stacks Pub, and The Lake Counter Café. ... more   less 
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Also Known As:
Kawarau Hotel, Managed By Hilton Hotel Queenstown

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