Very comfortable bed, good facilities and quiet location. Staffs are always polite, friendly and helpful, no complaints whatsoever in regards to room quality and we got very beautiful lake view. For those who complained about no lake view, I suggest you upgrade to Deluxe room which guarantees lake view, as simple as that.
However, I have quite a negative experience with housekeeping who seems lazy, makes me wonder whether or not this is a hotel really managed by Hilton. Stayed here for 7 nights and did not notice the floor and carpets cleaned at all throughout my stay. Small things on the floor like one cottonbud wasn't even picked up. Nights 6 and 7, floor and carpets felt dusty.
Toiletries were not always replenished, I noticed shower gel missing for 2 nights and shower cap missing for 1 night.
I always clean all dishes and cutleries. I even bought a heavy duty sponge and morning fresh dish washing liquid, but the plates and cutleries somehow became greasy after housekeeping cleaned the room. I don't understand why. Kitchen cloth was never replaced throughout my stay.
- Official Description (provided by the hotel):
- This modern Queenstown hotel boasts breath-taking views of the shores of Lake Wakatipu and is situated just five minutes’ drive from Queenstown International Airport. Central Queenstown is also just minutes away via water taxi or by our complimentary shuttle service upon availability. Surrounded by magnificent mountain scenery, this Queenstown hotel presents the closest hotel accommodation to The Remarkables Ski Field. Hire a hotel bicycle and explore the local sites or simply relax in the hotel's 10-seated executive cinema. The hotel also offers an ideal setting for business meetings and special events, with over 2,000 sq. ft. of flexible function space for events with up to 220 guests. Feel at home in a stylish guest room, boasting breath-taking views and modern amenities including WiFi access and an LCD TV. Prepare a meal in the fully equipped kitchenette, complete with oven, microwave and fridge/freezer, or visit our onsite eateries such as Me&Mee Chinese Restaurant. ... more less
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- Also Known As:
- Kawarau Hotel, Managed By Hilton Hotel Queenstown