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“Not up to expectations.” 3 of 5 bubbles
Review of Copthorne Hotel & Apartments Queenstown Lakeview

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Copthorne Hotel & Apartments Queenstown Lakeview
Ranked #40 of 57 Hotels in Queenstown
Colorado Springs, Colorado
Level Contributor
336 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
“Not up to expectations.”
3 of 5 bubbles Reviewed 21 December 2013

The staff was very nice and tried to be helpful, but I was clearly upset at the quality of the location and then quality of the room. The hotel was along a main road with some traffic. The room we got was on the first floor and walked out to a ground level patio. Their was no air conditioning so to get fresh air, you have to open the door/windows then it was noisy from the road even at night. The beds and linens were fine. The room was large and moderately clean. Mislead at lakeview - was not. Maybe a higher floor would have better views, but not our room and there were no other rooms available. Go elsewhere if you want view of this lovely area.

  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sandy2645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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638 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (182)
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English first
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 19 December 2013 via mobile

Stayed in a 2-bedroom apartment

Pros:

- the great views from both balconies
- the roomy apartment
- 2 toilets, 1 bath, 1 shower!!!
- it's clean

Cons:
- no air-conditioning - expected more coming from an international chain of hotel. Called the reception and they didn't offer any fans either. The still air on a hot summer's day was not welcoming.

- wifi is free only for 20 minutes every 24 hours, and only at the reception. Again, would have expected more especially since other lesser known motels offer free wifi.

  • Stayed December 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank HaileySingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballarat, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 17 December 2013

Firstly we were disappointed that we were lead to believe it was right on the lake, not true. My second disappointment was having to cart luggage from the car park down stairs and then up stairs to go across the opposite side of the building to catch the elevator upto our motel room!?
Only to arrive at a tired, run down room that was hot, stuffy and no Air Condition, We immediately called reception to advised we needed a room with air-conditioning, only to be told that none of the rooms have air conditioning.....?!.. So then i asked, if we could be refunded the money of our stay. (room is priced at $225). The on duty manager refused and said we had checked in and we were responsible for for the nights accommodation.
We didn't receive any refund for that night and were completely out of pocket. We stayed at the Pounamu hotel and that place was worth every cent - 5 stars.

  • Stayed December 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank monze123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 13 December 2013

My family of 2 adults and 2 children (10 and 13) stayed in a 2 storey 2 bedroom apartment on the 4th floor with amazing views overlooking the lake and mountains. The apartment had lots of space. The living area, kitchen and a toilet are on the lower level and the bedrooms and full bathrooms are on the upper level. We found the location really great - you could drive to town in just a few minutes. Beds were really comfortable. Although the shared areas of the hotel looked a little dated, the rooms were modern and nicely decorated. We found it to be great value for money for a family in Queenstown!!!

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank anm18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 12 December 2013 via mobile

We were staying on the 2nd floor and the view was amazing overlooking the lake and mountains. We had a very nice balcony. The room was very spacious and beds were comfy. The staff were friendly and helped us with all the info we required. It was a 10 min walk from the centre downhill. It might cause a few people problems walking back because the hill is quite steep uphill.

Stayed December 2013, travelled with friends
Helpful?
Thank ManchesterDanny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
49 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 8 December 2013

Spent three nights here and Love the apartment with its split level. Rooms on upper level and lounge and kitchen on bottom level meaning able to cook or watch tv till late without disturbing those who wish to sleep early! Verandas on both levels have stunning view of the Remarkables and Lake Wakatipu. Could do with more car parking space and smiling & friendly staff though!

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank B C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rugby, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 4 December 2013

Excellent, well equipped apartment. Comfortable beds and stunning views. Fabulous. Would highly recommend. Although it was not in the centre of Queenstown, it didn't take long to walk down to the shops and lake.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kath62_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel & Apartments Queenstown Lakeview

Property: Copthorne Hotel & Apartments Queenstown Lakeview
Address: 88 Frankton Road, Queenstown, New Zealand (Formerly Kingsgate Hotel Terraces Queenstown)
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#37 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Copthorne Hotel & Apartments Queenstown Lakeview 4*
Number of rooms: 85
Official Description (provided by the hotel):
4 Star Qualmark rated hotel, 66 large superior hotel rooms and 19 x two bedroom apartment style rooms, with impressive views of Lake Wakatipu and the "Remarkables" mountain ranges from your private balcony or courtyard (no back facing rooms). Complimentary parking and only a short walk into the centre of town. ... more   less 
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Also Known As:
Copthorne Hotel And Apartments Queenstown Lakeview

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