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“Overpriced, disappointing” 2 of 5 bubbles
Review of Copthorne Hotel & Apartments Queenstown Lakeview

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Copthorne Hotel & Apartments Queenstown Lakeview
Ranked #39 of 57 Hotels in Queenstown
Beauly, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Overpriced, disappointing”
2 of 5 bubbles Reviewed 9 January 2014

The room was nice - comfortable and roomy, but not worth the price. Hotel has a strange layout with 2 halves of the same building accessed from different lifts and no way to get across to the other side without going back down to the ground. Bar is expensive and poorly stocked, in-room bar is very expensive. Wifi is over 4 times as expensive as and other I've used in New Zealand. $20 for 50Mb is outrageous! The adverts for their breakfast are appetising, with nice crispy-looking bacon and fried egg. The reality was so disappointing - limp, fatty bacon; scrambled eggs with a hard crust on top from having sat in the serving dish too long; not a fried egg in sight. You even had to cook your own toast, which is acceptable in cheaper hotels but not in one costing so much.

Beware that they'll charge you a fee to use your credit card here.

  • Stayed January 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Keith_Walker_30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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637 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (182)
Date | Rating
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  • Dutch first
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English first
Kolkata (Calcutta), India
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 8 January 2014

We stayed in Copthorne in Dec 2013. We were traveling with family, hence took 2 rooms. The rooms were identical, were large with a spacious balcony, overlooking the lake. If you want to stay close to the centre of the city, then it's not the right property for you, as one needs to walk 10-15 mins downhill to reach the heart of the city and while coming back you have to walk uphill, which is pathetic.

Although the balcony area was quite spacious but we couldn't use it for 2 reasons, No. 1, it was an open balcony and the condition of the wooden chairs and the table were very bad, as they were getting soaked in sun and rain God knows since when! They were absolutely in useless condition. 2nd reason being lack of security. The balconies are easily approachable from the stairs.

One more bad thing happened on the 2nd day of our stay. We suddenly noticed in the morning around 11:30 am that there was no water supply and we were not informed anything about that. Upon inquiring, we came to know that due to some repairing work, water supply in that area has been blocked till 4 pm. Although the gentleman at the reception told us that they have informed all the boarders, we were not informed. Later in the afternoon, they slipped a leaflet in our room with the information. When we confronted the reception they said that a message was displayed at the reception desk. And they expected all the boarders to read all that they have displayed at their reception area :-)

However, apart from this incident, we were happy with our stay in Copthorone. They had some nice, friendly staffs.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DebsDeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 January 2014 via mobile

We spent 4 nights here and were reasonably happy with the hotel.

Our room was a superior lakeview room, which was pleasant enough. The bed was comfy and there is a pillow menu to choose from.

The facilities are a little dated but it doesnt impact your stay at all.

We had a recently refurbished bathroom which was nice and a flat screen tv. There was also a microwave in the room. The spa, which you can book for 40 mins, was great and very modern.

The view was great and its less than a 10 min walk (downhill) to the centre of Queenstown.

For the price, I highly recommend this hotel for people on a budget but with a touch of luxury.

Stayed January 2014, travelled as a couple
Helpful?
Thank Jonathon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Solihull, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 6 January 2014 via mobile

We stayed for two nights and were happy to be just out of town. It's a 10 min walk downhill into the centre. The room was tired and the balcony overlooking the lake nice (3rd floor) but nothing to sit on? We asked the duty manager for some chairs but nothing arrived. Pointless balcony.

The wi if is mean. You get 20 mins per day but that goes down very fast so useless for Skype or FaceTime. Told the reception guy we were disappointed the wi wasn't more generous as most of the places we stayed at over the month offered it free. He practically called me a liar! Unbelievable. If you want more you have to pay.

Beware on checkout they will charge you a 1.5 percent surcharge if you want to pay by credit card. Nice touch.

Spoiled our stay. Over priced mean and money grabbing global chain. Go elsewhere.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank sharon f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 January 2014

Stayed here end December and had issues with noise but not the fault of the hotel, expressed as much to the noise makers who soon piped down... the room we had was for two adults two kids and would have loved an extra room for the kids but have learnt this for our next stay, is unfortunate they put us at the end of a hallway next to a brick wall where all the noise bounced off, suppose it is what one pays for... would stay again and would request extra room, no end of hallway rooms and higher for a better view, staff are very helpful and impressed with the cleanliness, this is a good place to stay all in all - the walk home is a bit of a killer after some night time beverages but on a nice day which they all were- is actually very nice.

Room Tip: Try to change room if next to brick wall outside and end of hallway due to stairwell noise.
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  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TommyG1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 January 2014

We recently stayed at this hotel and booked a 2 bed apartment for 4 people.
The staff were extremely helpful and the hotel was spotless clean with underground car parking. Only 600m from town.
We asked for extra towels as us girls needed an extra 2 for our hair :-)

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CaitrionaB1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
3 of 5 bubbles Reviewed 3 January 2014

Copthorne apartments is not very close to city(6-8 mins walk) area and one has to walk the long road and coming back could be challenge as it seems like trekking the mountain hill(very steep). Also staying at ground floor does not offer much fascinating views of the wakatipu lake or the remarkables( as they have named the ranges).
Also guest have to carry thieir luggage to rooms as their is no hotel concierge. Breakfast option are fairly limited and I was tired of having the same stuff(sausage,scrambled eggs and pancakes) everyday, there are not many options for asian travellers when it comes to food.
Also very surprisingly they only offer 20 mins of internet which is very disconcerting if you want to be in touch with your family back home and share lovely q'town pics on social network. Overall I feel it is a bit expensive and given a choice might go for a cheaper option close to the city.

Room Tip: High floor i.e 2nd or 3rd floor also towards the city side and confirm in advance for a King or Quee...
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  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JaideepSingh1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel & Apartments Queenstown Lakeview

Property: Copthorne Hotel & Apartments Queenstown Lakeview
Address: 88 Frankton Road, Queenstown, New Zealand (Formerly Kingsgate Hotel Terraces Queenstown)
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#37 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Copthorne Hotel & Apartments Queenstown Lakeview 4*
Number of rooms: 85
Official Description (provided by the hotel):
4 Star Qualmark rated hotel, 66 large superior hotel rooms and 19 x two bedroom apartment style rooms, with impressive views of Lake Wakatipu and the "Remarkables" mountain ranges from your private balcony or courtyard (no back facing rooms). Complimentary parking and only a short walk into the centre of town. ... more   less 
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Also Known As:
Copthorne Hotel And Apartments Queenstown Lakeview

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