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Copthorne Hotel and Resort Queenstown Lakefront
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Reviews (867)
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655 - 660 of 867 reviews
Reviewed 18 March 2011

We booked the Copthorne for one night before our Otago tour on their pre-paid web deal, as the location was very good (10-15 min walk into town) , the price reasonable for a big hotel chain.

We arrived in the mid afternoon and checked in fairly easily. However, upon entering our room we were struck by the strong smell of stale cigarette smoke. Urgh!

Back at the desk the concierge expressed some surprise at the cigarette smell in a non smoking hotel, but didn't hesitate in looking for another room. After a worrying few minutes another was found.

We entered the new room with some trepidation discovering two bags already in the room. However, the concierge sent someone immediately to collect them and we were relieved we didn't have to move again. Especially as our new room was the last one on the upper floor which meant no upstairs neighbours, a higher ceiling and most fabulously, an amazing view! Our original room had a view of houses across the street but on web deals, you normally get the basic rooms which we understood, so we were most pleased with the serendipitous turn of events.

We enjoyed our stay: We dined in the bar area, having a delicious caesar salad and some fries, enjoying the views. We booked into the jacuzzi house, which we totally recommend. We had the (completely overpriced, but it is a hotel chain) buffet breakfast the next day in the restaurant.

We didn't have an issues with sound that others have had, but I believe that was down to the position of the room we had. I can report the bed was very comfortable, the heater thermostat worked, and the showers were hot and powerful. The decor is a bit tired (brown and cream, a bit early nineties). But everything seemed clean.

I wouldn't want to stay here for an entire Queenstown holiday, but for one or two nights, I think it's pretty good.

  • Stayed: March 2011, travelled as a couple
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1  Thank CariaTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2011

We stayed 3 nights, and that was 3 too many. Grumpy staff at the reception desk set the tone for our visit (apart from one helpful and friendly girl on the second day). It's a big hotel with all the sameness you would expect of an airport hotel anywhere in the world. Not a resort. The complimentary spa in particular was a disappointment, the worst we have seen. Depressing, with all the atmosphere of a pubic convenience. Our room was a standard hotel room but with only a small fan, no air-conditioning. Buffet breakfast was unimaginative and boring, with little choice. Free Internet access was limited to 20 minutes in the foyer in each 24 hours. Beyond this the price was ridiculous.Better to go to one of the several Internet cafes in town and pay reasonable rates. Another thing - possibly beyond their control because of the site topography, but the layout of the hotel was strange and it was very esy to get lost.

  • Stayed: March 2011, travelled as a couple
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Thank Steve-geologist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2011

Having never been to Queenstown before i was slightly apprehensive, but I need not have worried as it became one of the best breaks I have had in years.
I stayed with some friends at the Copthorne Hotel, right on the edge of the lake. My room, a 1 bedroom suite, overlooked the town, lake and mountains with, right across the lake a super golf course, I found this out later.
The hotel was just what was needed, great rooms, easy access to the town, 10 minutes walk.
Had dinner one night at the hotel and it was smashing. Did not do breakfast there but walked into town as there are some great little cafes' around the lake and in amongst the lanes that run through the town, Captains Table etc.
John Naismith

  • Stayed: March 2011, travelled on business
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Thank JNaismith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this reviewResponded 16 March 2011

Thank you John for your comments on the hotel and glad that you enjoyed your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2011

I stayed at this hotel about 9 years ago and really enjoyed my time. It has a great location and nice buildings and a spread out layout that gives it an ambience. The gardens are a feature. I was looking forward to returning but was soon disappointed by what I found.

Now bear in mind this is a four star hotel that belongs to a quality chain…..
We had booked two nights on the hotel site and were expected. We did not request a lake view room as we expected to be out and about.

Our check in was a bit chaotic and when we asked to book another hotel in the same chain we were told to call reservations from the room. Later, another clerk was able to complete a booking by calling the hotel direct with no difficulty and even gave us the confirmation number (thanks Stephen). This was more like what I expected.
Our first room was to say the least shabby! It had stains on the carpet and tired bedspread and curtains. It was also in a very noisy location. On the plus side it was spacious and sunny. We asked if another could be found. I got the sense that the staff is used to covering up for the run down nature of the rooms.

Our second room was better as it had newer carpet and furnishings but still in dire need of a paint as the doors and walls were marked and chipped. The bathroom was clean but nothing special, much like at hostel! The TV was a old CRT set – no flat screen here! Coffee, tea, minibar all good. And, we had a door to the garden, which was great. The mattresses too are worn out and ready for replacement. We both woke up with stiff backs.

Two other points. You will have to pay for parking, currently $10 per day, and internet is charged, apart from a measly 20 minutes free wifi a day in the foyer (most hotels give you this free in the foyer). When cafes in town have free wifi, surely its time for hotels to catch on that this is now a basic utility like electricity and heating?
The spas are free and very clean and a nice inclusion. Apparently, a gym and sauna in the sister hotel across the road is available to guests.

The rooms are overdue for an update but when this happens, it will again be a nice place to stay. Is this currently the ugly duckling in the Millennium chain? Or, have we missed the point and it’s simply a hotel geared to handle huge globs of bus based tourists? Hopefully, our stay at the next one will be better, it’s certainly more expensive?

The Novatel on the Lakeside is nearly new and a bit more expensive but could be a better option? That’s where we will stay next time!

  • Stayed: March 2011, travelled as a couple
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Thank wing6rider-Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this reviewResponded 16 March 2011

As I have already personally responded to your email to me I would like to take this opportunity to say that we have a refurbishment programme planned for the start of April that will address most of these issues. Thank you again for your feed back.

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Reviewed 9 March 2011

We booked for two nights at the Copthorne. When checking in we found that the booking was for only one night not two. I must say that the staff at reception were great in sorting that out and getting it right. Carpark isn't free like some websites say ($10/night). Rooms are really dated and have paper thin walls. You can even hear the neighbours turning the light switch off. The TV (CRT) and reception were really bad. Rooms definitely need a paint job and better lighting. Cleaners do not replace toiletries (shampoo, conditioner, etc) so make sure you bring your own.

  • Stayed: March 2011, travelled with friends
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1  Thank NatM71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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