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“Good value hotel”

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Mercure Resort Queenstown
Ranked #27 of 57 Hotels in Queenstown
Certificate of Excellence
New Zealand
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good value hotel”
4 of 5 bubbles Reviewed 31 May 2012

Cheap rates if you are in ACCOR advantage plus. Clean tidy and good value. Bus service at door into town, or a 20 minute easy walk. Very good value for Queenstown prices. We recommend it.

Room Tip: Get a lake view
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  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moochNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,333 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (276)
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English first
Dargaville, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 28 May 2012

l stayed one night but was booked in for 2 using the accor advatage plus. on initial arrival the room looked fine it was not until our return to retire for the night that l fully noticed the state of the bathroom. l contacted the night duty desk and expressed my disappointment and stated that the bathroom was below par. Because of the lateness of the hour nothing could be done but she would speak to housekeeping in the morning which she did. Hiro visited with me in the morning and l explained the situation that we were not happy with the state of the bathroom. Hior offered to move us to another room but we declined as l had already booked at anoter hotel within the area.l didn't like the room that l was allocated nor the state of the bathroom which was certainly tired and unsatisfactory.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank rory663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, 30 May 2012
Thank you for your feedback. We are very sorry your rooms bathroom did not meet your expectations.
We are however pleased Hiro and our reception team did their very best to address your complaint.
We are continually upgrading our rooms and endeavour to keep them to highest standard of cleanliness and working order.
Please do come again and enjoy the hotels superb views, facilites and hospitality.
Kind regards,
Michelle Dent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandra, New Zealand
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 May 2012

Enjoyed our stay. Found all staff friendly and helpful and look forward to staying there again soon.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tramper53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 27 May 2012

My kids and I stayed here for a long weekend. The two queen size beds did 3 of us comfortably. The rooms are quite spacious with large windows where you can sit and watch the snow fall. bathrooms although a bit dated did the job. The hotel is a 5-10 minute walk into the centre if town depending if its snowing or not. There is limited car parks in front of hotel otherwise you park on the street. Good selection at breakfast - kids eat free! Wifi available in Lobby area.We got snowed in Queenstown and staff were excellent dealing with changes in plans- very helpful and accommodating. good cheaper option would stay again

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank langwarrinfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunedin, New Zealand
Level Contributor
107 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 27 May 2012

I spend 2 nights in the Mercure in Queenstown last month... the Hotel isn't in the CBD... however a short drive or bus trip up the hill... The hotel is placed on the hill side over looking the lake... thus the amazing views...
The check-in was pain-less.... the hotel is spacious... and depending on the room it can be a long walk from the lift... the room was cleans and cheerful... the bed was comfortable...
Room service was good the choice in meals was average with the dinner arriving with in the time frame....
Check out was quick... please note that the hotel does charge a credit card usage fee...
There car park is outside this is okay in summer however it winter my poor car window had ice on it...

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Otagopete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, 30 May 2012
Thank you for your feedback. We are happy you enjoyed the views and service offered on your stay. As the Ski season approaches we do encounter icy cars however our Reception can assist with ice scapers and this generally means the snow is on its way! We do thankfully offer a free carpark so please come back soon for another fun winter break!
Kind regards,

Michelle Dent
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
14 reviews
7 hotel reviews
4 of 5 bubbles Reviewed 26 May 2012 via mobile

We had a pool faced big quite, clean room but two double beds for just 2 guests. Beds are not comfy at all. Shower room is out of date, needs an update. views from the hotel bar is spectacular, surrounded with mountains & Wakatipu Lake. friendly reception provided a warm welcome.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nifernan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Resort Queenstown

Property: Mercure Resort Queenstown
Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Queenstown
#26 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Official Description (provided by the hotel):
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown

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