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“Honeymoon”

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Mercure Resort Queenstown
Ranked #26 of 58 Hotels in Queenstown
Certificate of Excellence
sp brasil
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Honeymoon”
Reviewed 10 July 2014 via mobile

We stayed there on our honeymoon And it was fantastic. We absolutely loved The hotel. What a view! You can see The beautiful mountains, it is Very peaceful. The restaurant is good, we hád a great soup, wine And capuccino. The room is standard. It hás a laundry near The lobby, we traveled for almost a month so it was good to find a hotel where we could do our laundry . Queenstown And this hotel is on our list of travels to do ( again!) . We went in spring/summer And it was chilly And Nice. We want to Go in The winter to ski.

Stayed November 2013
Helpful?
Thank amo v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, 15 July 2014
Dear Amo V, Thank you for your lovely review. We are pleased you enjoyed the hotel and its facilities on your very special summer trip to NZ. We do hope you make it back for an anniversary treat! Kind regards, Michelle Dent, Mercure Queenstown
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (277)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Melbourne, Australia
Level Contributor
53 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 10 July 2014

I stayed here with my Mum while visiting Queenstown. The room was fairly spacious and modern, with fantastic views of the lake. The bathroom was perhaps a little dated, but nothing to be concerned about. The hotel is about a 15 minute walk mostly uphill from the town centre and shops, or a very short drive with plenty of free hotel parking available. I enjoyed the walk up the hill with the views, but others (like my Mum) might not appreciate the hill climb. The pool looked alright but in March it was way too cold to contemplate using it. I would definitely stay here again

Room Tip: Top Floor with lake views was amazing
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank landersonic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, 15 July 2014
Dear Landersonic, Thank you for your positive review. We are pleased you and your Mum enjoyed your stay with us. Next time being your bathers and make sure you visit our hot spa pool, enjoyed by everyone in all seasons. We certainly look forward to you returning on your next trip to NZ, keep a look out for those great direct flight specials!
Kind regards, Michelle Dent, Mercure Queenstown
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Whangarei, New Zealand
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 July 2014

We stayed here for a couple of nights during a short tour of the South Island. We chose this hotel because it was family friendly, had free parking and because of the views. I had asked for one of the refurbished Lake View rooms and we were delighted to find that the view from the bed had an uninterrupted view of the stunning Lake Wakatipu and framed by the famous mountains behind. Our room was modern and the beds very comfortable, with a good sized fridge. No toaster which would have been a welcome addition and which other hotels do seem to offer nowadays, but the full breakfast on offer in the restaurant more than made up for it. The reception staff were very helpful in advising that booking breakfast in advance came with a significant discount, and there was also an offer in June for free in-room Wi-Fi when you signed up for club membership, which we were delighted about because the lack of free (or reasonably priced) Wi-Fi was the one thing which had given us pause about the hotel when making the reservation. There were minor technical difficulties with accessing the Wi-Fi initially as they had just installed a new system, but staff were very helpful and once we got it working it was fantastic and meant we could stay in touch and even get a little work done while away. The hotel has a wonderful pool, though being winter and unheated it was far too cold, but the spa was a welcome feature. It's would be a bit of a hike into town if you don't have a car, especially on the way back which would be uphill for some of the way, but there is a public bus service which passes the hotel around every 10 - 15 minutes which was $6 for a return trip if you say you are staying at the hotel, reception have copies of the timetable to give to guests. We just loved Queenstown and will definitely be back. Some of the things we did which we would recommend were dinner at Flames restaurant (South African style food), best ribs I have had in ages - be warned the portions are large, cruise of the lake, Below Zero Ice Bar - which was very different and fun and our 13 year old thought it was just great. The Mercure Queenstown has great refurbished rooms so be sure to ask for one if available, especially one with a lake view - definitely worth paying a bit extra for, some parts of the hotel are a little tired, but we were only there for the evenings and breakfast so it did not bother us at all. A great place to stay which is reasonably priced, we would definitely stay here again.

Room Tip: It is worth paying a bit extra for a Superior Lake View Room and asking for one which has been refur...
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  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank po_tds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, 15 July 2014
Dear Karen LJ, Thank you for your great review. We are pleased you enjoyed a comfortable sleep and great stay with us. Our newly installed WIFI system is now up and running with no issues. We do offer 30 minutes FREE wifi per day and then after that a payable service. We are also thrilled to offer it throughout the the entire hotel. We are so pleased you received great value for money and look forward to welcoming you back to Mercure on your next visit to Queenstown, Kind regards, Michelle Dent, Mercure Queenstown
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Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 July 2014 via mobile

We found this hotel to be good value and well priced considering the time of year (snow season and school holidays).

Pros:
-very, very friendly staff.
-beautiful views.
-free parking.
-large rooms.
-affordable nightly rate.
-closish to town.

Cons:
-no free wifi (offer wifi in the lobby for 30 mins).
-rooms are very dated.
-rooms are very large, though bathrooms are small (you sit on the toilet and the door touches your knees).
-shower curtains -- hattteeee them - ineffective, disgusting and so not 2014.
-parking is limited.

Enjoyed our stay and would recommend our stay to others!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Teeks89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, 15 July 2014
Dear Teeks 89, Thank you for great feedback. We are thrilled with your ‘pros” and will certainly work to improve on some of the “cons”. We are especially pleased you highlighted our wonderful team and the fantastic views. We do hope you return to us in a summer season to enjoy the views in a lovely warm season! Kind regards, Michelle Dent, Mercure Queenstown
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Tumbi Umbi, Australia, South Pacific
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 July 2014

I had to organise a work convention for 25 staff in New Zealand. After making numerous enquires with all Hotels in Queenstown. I decided to stay and hold our convention at the Mercure. I am so glad I did. From the very first enquiry Sales and Marketing Manager Michelle Dent was a pleasure to deal with. Very helpful, friendly and professional. Every question was answered promptly and nothing was ever any trouble. The Hotel is set in a amazing area with the best views from your room, the Convention rooms and the dining room of the gorgeous Lake Wakatipu. There is a city bus that comes to the doorstep every 1/2 hr or it is a pretty 20min walk into the CBD. The food and the meals in the dining room are also great, we had a excellant group dinner there.I have never experienced such Happy, Friendly, obliging staff. I had wonderful experiences with the front counter girls, in particular Kimberly and the others that I cant remember their names. Andrea was wonderful with helping with everything to do with our convention meals and nothing was trouble for Sumeet. Dont bother staying anywhere else in Queenstown. And if you need somewhere for a convention this is the place for you.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarterWilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, 15 July 2014
Dear Lisa, Thank you for your wonderful review. We thoroughly enjoyed hosting your group and were so pleased you found the entire team so helpful and passionate to ensure your conference was a great success. We do hope to see you return to Mercure in the future!
Kind regards, Michelle Dent, Mercure Queenstown
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Dunedin, Otago, New Zealand
Level Contributor
173 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 3 July 2014

This hotel has never let us down they bend over backwards literally to help you,the bathrooms are a bit outdated but who cares,we always get a lake view room and have now been on every floor do prefer level 3 or 4

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels

Helpful?
1 Thank Yvonne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, 15 July 2014
Dear Yvonne K, Thank you for lovely review and your loyalty and return business. We really appreciate you have experienced the dedication and commitment of our team to our guests to ensure their enjoyment on their stay with us. Please ask to see me on your next stay, I would love to meet you, Kind regards, Michelle Dent, Mercure Queenstown
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Additional Information about Mercure Resort Queenstown

Property: Mercure Resort Queenstown
Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Queenstown
#25 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Official Description (provided by the hotel):
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown

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