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Mercure Resort Queenstown
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Reviews (1,520)
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All reviewsvista restauranta lake view roomsteep hillamazing viewsbus servicepublic bustown centrebuffet breakfastan updatelake wakatipuroom was spaciousan upgradenew zealandshort drivestayed here for nightssouth islandfernhill
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736 - 741 of 1,520 reviews
Reviewed 24 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MQR, Director of Sales at Mercure Resort Queenstown, responded to this reviewResponded 29 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 July 2014 via mobile

My boyfriend and I went to queenstown to have a lovely holiday and Mercure fulfilled our dreams and gave us the service and friendly hospitality that is so hard to find in Australia. Loved EVERY second, no matter how "outdated" the room was. - Alana, Perth.

Stayed: July 2014
1  Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MQR, Director of Sales at Mercure Resort Queenstown, responded to this reviewResponded 29 July 2014

Dear Alana, Thank you so much for your great review. It was a great commendation that whilst some of our public areas, rooms and facilities are of the more “senior age” variety they are still very workable and pleasant to be in and around! We look forward to seeing you return to us soon, Kind regards, Michelle Dent, Mercure Queenstown

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Reviewed 21 July 2014

My son and I stayed 5 nights at the Mercure for a ski trip. The hotel was booked through an agent, and I was advised I would not receive any frequent flyer points, nor would I accumulate an Accor points. This was disappointing. Check in was swift and efficient, and very helpful in explaining how to go about arranging ski equipment in town, and supplied a bus timetable. The public transport bus costs about $6 per return trip to the town centre, and is necessary as the hotel is a little out of the way. A walk to the town centre takes about 20 min, all downhill. However getting back is about 40 min, all uphill, and a killer for the no so fit. The room was large, as were the twin beds, which were almost like double beds (perhaps they were). There were two large built in shelves to accommodate two suitcases next to each bed which was very good. The bathroom was very tired, even though it had recently had a paint (blue painters masking tape was still visible around the fittings). They were clean, but tapes and shower dripped. Rooms were heated and insulated very well though.
Breakfast in the restaurant was good, standard selection of foods, but also catered towards asian tastes with noodles and congee. It was probably better than a number of hotels I've stayed at.
Staff were friendly, and no real complaints. Would I stay here again? Yes.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank karabatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MQR, Director of Sales at Mercure Resort Queenstown, responded to this reviewResponded 29 July 2014

Dear Karabatraveller, Thank you for your great review. The best comment we can have as hoteliers is that you will come and stay here again. We are thrilled you enjoyed all the staff and the facilities here at Mercure. We have taken your points regarding the bathroom seriously and will be addressing this presentation of the bathroom immediately. We look forward to welcoming you back, Kind regards, Michelle Dent, Mercure Queenstown

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Reviewed 21 July 2014

As previous reviews have stated, this hotel needs refurbishing. Our room was adequate, but the bathroom was very outdated. The view of the lake and mountains was stunning, but unfortunately also overlooked a very sad looking pool area. The staff member on the front desk was lovely and helpful.

  • Stayed: May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank TDKAY2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MQR, Director of Sales at Mercure Resort Queenstown, responded to this reviewResponded 29 July 2014

Dear TDKAY2014, Thank you for your review. We are pleased to hear you enjoyed our wonderful team’s service to you. The Garden view rooms do overlook the Garden / Pool area and as its winter unfortunately it doesn't feature the lovely colourful plants and roses you will find here in summer. The Lake Views rooms feature amazing views overlooking the Lake Wakatipu and mountains and we hope you return to us and upgrade to one of these rooms on your next stay,
Kind regards, Michelle Dent, Mercure Queenstown

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Reviewed 17 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MQR, Director of Sales at Mercure Resort Queenstown, responded to this reviewResponded 29 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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