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“Pleasant stay at great location”

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Mercure Resort Queenstown
Ranked #26 of 58 Hotels in Queenstown
Certificate of Excellence
Huntington Beach, California
Level Contributor
84 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Pleasant stay at great location”
Reviewed 30 August 2014

Just stayed 2 nights at Mercure Queenstown. About 5 min driving out of the city and right on the lake. Fabulous view. Great service by Mauricio at check in and by Fernando in the morning breakfast area. Super kind and professional gentlemen who take excellent care of their guests and are a credit to the staff Also thumbs up to Gudrun who checked us out w a smile. We bought an upgrade to our room to have lake view but got a very limited view from the utmost right flank of the hotel. Major views to be had from inside the restaurant areas. Laundry facility on site and vending machine. Be aware pool is regretfully not heated, so was not possible to use same outdoor. They have a small heated spa. Overall nice stay, good sleep, quiet property and super location.

Room Tip: Lakeview for sure . Ask for a full on view- not from a side room on the hotel flanks.
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank mettebk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, 23 September 2014
Thank you for your lovely review. Our team all have a culture of pure hospitality and professionalism so it’s great to have you name a few of the stars! Kind regards, Michelle Dent, Mercure Queenstown
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (277)
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English first
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 August 2014 via mobile

It's a little out of town, but not too far. The rooms are extremely comfortable and housekeepers do a fantastic job. Beds are super comfortable. The view is stunning - ensure you book a Lake View room, if you don't you will waste an experience. Bathrooms in need of a Reno but who cares especially when everything else is so perfect. Thanks Mecure Resort Queenstown !!

Stayed August 2014, travelled as a couple
Helpful?
Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, 23 September 2014
Thank you for your lovely positive review. Our main aim is to have our guests enjoy a comfy bed and wonderful night’s sleep so we are so please you enjoyed our beds and rooms, come back soon!, Kind regards, Michelle Dent, Mercure Queenstown
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Invercargill, New Zealand
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 August 2014

I would have given this a 3 1/2 stars if I could. I agree with a lot of the reviews about the whole place looking a bit tired and dated. Could do with a spruce up. Having said that, our room was very clean and I think for the price when you compare it to other hotels in Q town it stands up well. In the last 18 months we have stayed at Heritage, Millennium, Rydges and Novotel and this was not as nice but also lots cheaper. The staff are far and away the friendliest we have encountered in any of the hotels in Queenstown. We had a baby and a toddler and were very well looked after. The buffet breakfast is pretty average but has excellent views over the lake, and staff were extra attentive seeing us struggling with two little ones. The outside areas looked beautiful, it would be fantastic sitting out by the pool in the summer or in the outdoor bar area looking over the lake. We would be happy to stay here again based on price and quality of staff, we can handle a bit of old carpet and dated bathrooms for that.

Room Tip: We had a lakeview twin, great views!
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Hannah_C368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, 23 September 2014
Thank you so much for your wonderful review. We do hope to continue our refurbishment programme in the near future, however we are thrilled you felt so welcomed and at home especially with your young family. We look forward to welcoming you back!,
Kind regards, Michelle Dent, Mercure Queenstown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Resort Queenstown

Property: Mercure Resort Queenstown
Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Queenstown
#25 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Official Description (provided by the hotel):
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown

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