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“16/7/20014......23/7/2014”

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Heartland Hotel Queenstown
Ranked #35 of 57 Hotels in Queenstown
Gold Coast, Australia
Level Contributor
3 reviews
“16/7/20014......23/7/2014”
4 of 5 bubbles Reviewed 23 July 2014

positive -stayed for one week , polite staff , clean rooms , good food - check the 2 for one prices ,

negative -room temp was cold even though we had it cranked up to 25deg - ( its not 25 deg) slept cold ,ended up getting a really bad cold , had to ask for extra 2 blankets

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, 16 September 2014
Dear Guest
 
Thank you for taking the time to provide your feedback regarding our Hotel. I'm sorry to hear that you found your room to be cold, I have informed our maintainance team of your issue with the temperature of the room, I am pleased to hear we were able to provide you with extra blankets. I'm glad you enjoyed your meal in The Hillside Brasserie, our on-site restaurant and took advantage of our 2 for 1 offer.
 Once again thank you for your comments
 
Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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588 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Melbourne, Australia
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

Great location and views! All staff were friendly and helpful. The breakfast buffet was a great way to start the day before heading up to the mountain for a ski. The walk up the hill from town was a bit of a work out but, not to much of a problem. Walking distance to everything and close to pick up points for shuttle up to snow mountains. The beds were very comfortable. I stayed on a trundle bed for majority of the stay, and even that was super comfy! Would stay here again!

  • Stayed August 2013, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Kriistyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, 29 August 2014
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel.
I'm delighted you enjoyed your recent stay at the Heartland Hotel, Queenstown.

Once again thank you for your comments

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
94 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

We stayed here for one night and the staff were great. Pointed out good places to eat and were in the room within minutes of us calling to say a heater wasn't working properly.
The view was incredible. You can see the Remarkables in one direction, the gondola in the other and the lake right ahead.
We ate dinner at their restaurant and were very happy with our meals, all tasted great and were a good price as well.
The only problem we had was that the shower pressure wasn't great, so it was a bit difficult to wash your hair.

Room Tip: If you can, get a unit in the second row so you're off the road and it's a bit quieter.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank TravelAsh970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, 7 September 2014
Dear Guest
 
Thank you for taking the time to provide your feedback regarding our Hotel. I'm sorry that you experienced a problem with the water pressure during your stay, I have informed our maintainance team of this issue. So glad we were able to fix your heater promptly and that you enjoyed the view from your room and your meal in The Hillside Brasserie, our on-site restaurant.
 
Once again thank you for your comments
 
Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 26 June 2014

The reception staff were polite and welcoming.

Room was average and we felt like we were stuck in a dungeon as we had to go down 3 flights of stairs down to our room from the main road at the top of the hill. The room smelt damp and the deco was dated. The room had aircon which made the room comfortable when heated.

Because our room was below the other rooms it was very dark and depressing. No natural sunlight into the room. You can see peoples legs as they walked past the large window from the street above. No view of anything from the room.

We hired a car before we arrived but parking in the evenings was abit difficult if you got back late you will loose your parking space as parking is not allocated or designated.

Although our room was average I would stay there again but I would definitely get in earlier and request a room with a view!

Didn't have room service or eat the hotel restaurant as there was much to do down in the shopping complex which wasn't too far away from the hotel.

Room Tip: Ask for a room that's located at the top of the hotel area and make sure you ask if you have to...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IvyM1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, 5 September 2014
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. We value your comments about the staff being polite and welcoming.

Once again thank you for your comments and if you return to Queenstown we look forward to hosting you again.

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
1 review
5 of 5 bubbles Reviewed 24 June 2014

Fantastic hotel! Great central location makes for a quick and easy walk to town. The staff there were very kind and friendly, and went out of their way to helped me with my romantic surprise for my partner. Highly recommended, and I would gladly stay at Heartland again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, 24 June 2014
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel.
I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown.

So pleased we could help you with the surprise for your partner, we love doing everything we can for our guests to ensure they enjoy their stay with us.

Once again thank you for your comments

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Invercargill, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 June 2014 via mobile

Wow very impressed with the Heartland hotel ,friendly & helpful staff. Warm & clean well appointed room with stunning views over the lake and up to the mountains. Plenty of parking. Handy 5min walk to town.Will stay here again when next in Queenstown.

Stayed June 2014
Helpful?
Thank Jax682014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, 24 June 2014
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel.
I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown.

I am pleased you enjoyed the convienience of the hotel and found the staff friendly & helpful, we appreciate these positive comments and I will pass it on to the team.

Once again thank you for your comments

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 June 2014

Stayed in a family room in Queenstown with a very good view of Lake Wakatipu! Very good and spacious rooms with a very nice decor. We loved the way the motel huts were painted black with Red huts which gave them such a cute look from the outside! Staff was extremely nice. The queenstown mall is just a few steps away.

Room Tip: The motel huts provide a good view of the lake and the mountains
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ravdeep S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, 24 June 2014
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel.
I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown.

Thank you for your comments about our staff and how friendly they were and also about your room being spacious with a good view.

Once again thank you for your comments

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heartland Hotel Queenstown

Property: Heartland Hotel Queenstown
Address: 27 Stanley St, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Spa
Hotel Style:
#7 Spa Hotel in Queenstown
#12 Business Hotel in Queenstown
#23 Family Hotel in Queenstown
#27 Romantic Hotel in Queenstown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Heartland Hotel Queenstown 3*
Number of rooms: 81
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, Travel Republic (UK), TripOnline SA, Odigeo, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Heartland Hotel Queenstown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown

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