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“Melbourne Visitors”

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Crowne Plaza Queenstown
Ranked #18 of 57 Hotels in Queenstown
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Melbourne Visitors”
5 of 5 bubbles Reviewed 21 May 2014

You get what you pay for and this hotel was worth every cent.
I paid for the room with a balcony but I am sure you could ask for an upgrade on arrival.
Delightful staff and so helpful and friendly.
Clean , spacious room
Quality fittings and furnishing
Beautiful views day and night
Joining IHG and getting free WiFi was a huge bonus .
It would have been nice to get a discount on parking .
I would recommend this centrally located hotel within walking distance of the shops ,the cruise ships and the other launching places of the bus tours etc.
Minor problem was very loud heating units in the corridors that could have been irritating if I wasn't so tired each night .

Room Tip: Any room with a balcony
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, 29 May 2014
Dear Mary M,

Thank you for taking the time to write a review of your stay.

I am pleased you enjoyed your stay with us and that our staff were helpful and friendly.

Also great to hear you joined IHG Rewards Club and immediately took advantage of our free internet.

My apologies for the noisy heater, I will get our maintenance team to look into this.


Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,401 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (427)
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English first
Melbourne, Australia
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

I recently spent four nights here. The hotel is brilliantly located right on the lake. just outside the front door are the local shops, including a convenience store just to the left. The staff were friendly, efficient and most welcoming.

There is only one suite, Room 601. Just a tad more expensive than a regular room, and worth every bit extra. Very comfortable and spacious.

Be sure to look for Chris at the Concierge task. Extremely helpful, and always looking for ways to make the stay even more enjoyable.

Room Tip: Book the suite - Room 601 - if you can. Get in early though because it goes quickly.
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 21 May 2014

Location is unbeatable. Rooms are definitely excellent, but there were a lot of fees that added up over our stay and we ended up paying almost double what we were originally quoted.

Service was excellent except for one incident with room service, but it was pretty egregious for a $200+/room hotel. We had ordered a pizza off the late night menu and when it arrived it was cold to the touch, which is understandable, but when we called to ask them to fix this (supposed) mistake the room service attendant actually had the nerve to tell us that the pizza was cold "because it's a frozen pizza" and the same thing would happen it we had him send up another one! The kitchen/front desk staff was very rude to us during this whole ordeal and while it may have just been an isolated incident, and while it may have been an isolated incident it was still shocking nonetheless coming from customer service/hospitality standards in the U.S.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz_ODonnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, 28 May 2014
Dear Liz_ODonnell,

Thank you for taking the time to write a review of your stay.

I am very disappointed to hear about your recent room service experience. I can assure you that our pizzas are not frozen, the base is kept in the fridge to ensure it stays fresh and the toppings are added when an order comes in. Your feedback on the customer service you experienced from one or two of our team members is unacceptable on this occasion and I promise you that I will personally look into this, as this is most unusual.
Thank you for bringing this to my attention, I appreciate you taking the time.

Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mandeville
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

Very convenient, comfortable place to stay. Close to cafes & shops etc but no nose in rooms. Would be happy to stay again specially as Hotel is part of Priority Priviledge group. Our room was a little too warm at night, but we found switch to turn it down.

Room Tip: The views are better from the lower floors.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maeva S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gig Harbor, Washington
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

We stayed her two different nights, separated by a trip to to Milford Sound and Te Anau. The location is great and within easy walking of downtown places. We didn't choose a lake view as we wouldn't have really appreciated it given the hours we were there. The laundry facilities on the 5th floor were fine. The room was nice, clean, and quiet. The front desk was helpful answering questions about things and booking a restaurant reservation.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, United Kingdom
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 bubbles Reviewed 9 May 2014

we booked this hotel it was expensive, for new zeland, but thought 4star crown plaza has to be good, the rooms were ok, the bathroom was terrible needs refurbishing very old and dropping to bits,there was trays of food outside lots of the rooms, most of one day, not nice,the best thing about this hotel is the location, it's central, the other thing to be aware of is they charge you 7.00 English pounds a day to park your car in hotel car park. Good points the breakfast is very nice. I loved queenstown it was amazing and we'll worth a vist, but I woudent stop at this hotel next time we vist.

Room Tip: Have a sea view but very expensive.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashton40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, 11 May 2014
Dear Ashton40,

Thank you for taking the time to write a review of your stay with us.
I am terribly sorry that you felt our bathroom is not up to scratch, as part of our continuous improvement program I will make sure this room is taken out of service and the bathroom checked.

Should you wish to elaborate please feel free to contact me direct on reinier.eulink@ihg.com.

I will be discussing the room service trays with our Guest Experience Manager and ensure this will not happen again. We do indeed offer valet parking but guests are welcome to park on the road free of charge. Thank you for your compliments with regards to our breakfast, we pride ourselves on our extensive choice that caters to all.

It is nice to hear you had an amazing time in Queenstown.

Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marlow, United Kingdom
Level Contributor
218 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
4 of 5 bubbles Reviewed 8 May 2014

The location of this hotel in superb with awesome views of the lake and mountains. The breakfast was excellent with omelette coking station and wide selection of everything you would ever need for breakfast.The hotel is across the road from the lake and the wharf and very accessible for the shops etc. The staff were very friendly and welcoming.We had a side room overlooking the trees but the Lake view rooms are the ones to stay in.Overall very good stay in an excellent location.

Room Tip: Ask for a Lake view room when you book
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Queenstown

Property: Crowne Plaza Queenstown
Address: 93 Beach Street, Queenstown 9300, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Queenstown
#5 Business Hotel in Queenstown
#15 Romantic Hotel in Queenstown
#15 Family Hotel in Queenstown
#17 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Queenstown 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
Overlooking the breathtaking Lake Wakatipu and The Remarkables mountain range, Crowne Plaza Queenstown is conveniently located just minutes from the town centre. Across the road is the popular Steamer Wharf – home to great dining, bars and entertainment. Whether you are here for business, leisure, or even a bit of both, your comfort and enjoyment are our priority. From luxurious bedding, spacious rooms to your own balcony or courtyard, we have everything to make your stay a magical one. We also have a dedicated Queenstown activity concierge to assist with recommendations and bookings to help you get the most out of your stay in Queenstown. ... more   less 
Reservation Options:
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Also Known As:
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza

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